To Zenni Upper Management,

RE: #o*******305

I ordered Blue Sunglasses that I did not like after I tried them on, too bright! So, for the first time since being your customer, I took advantage of your one-time 'return policy for exchange' if I didn't like the glasses for any reason. I returned the blue glasses and reordered Gray Lenses. However, you sent me blue glasses again, not the gray that shows on my order.

I had the great misfortune to have encountered Allen Y. When I called to correct the error. I sent Allen a picture of the blue sunglasses Zenni sent me, as requested. I even placed an old pair of my Drugstore bought gray sunglasses in the photo for color comparison. Allen chose to respond out of total ignorance, and create confusion, and insanity instead. He claimed that my old drugstore sunglasses were the correct tint Zenni sent me, and the blue ones were the old glasses (?) – even though, the blue glasses were returned to Zenni the day before – See USPs Tracking 9402 0111 0904 5827 6158 18. He chose to ignore whatever I had to say, and he just made up $#*! to win the argument. He saw me as the enemy. He invented his own illogical and irrational assessment of the problem. And no matter how clearly I have pointed out the error in his thinking, he is stubbornly determined to ignore anything rational that I say. It seems that by treating me so harshly, he wants me NEVER to buy from Zenni again. I have been a regular customer for years with over eight purchases with no problem. He succeeded; I will never buy from Zenni again!

When you put your dumbest employees in charge of attacking customers to create a web of chaos, no one will be able to untangle their mess. They are that bad. I spent over an hour on the phone trying to explain the error to another female CSR. She was as irrational as Allen, and like a scatterbrain, she repeatedly refused to answer my questions. It appears it is Zenni's strategy to piss off long-term customers and lose them forever. It seemed that I was dealing with mentally ill people incapable of listening, much less being rational! In my profession, I have worked with the mentally ill, and this is how they behave.

Previously, I left great praises on the internet for Zenni. I even told friends about you. I thought you were the greatest, but now, thanks to Allen and your highly offensive business practices, I now know I was wrong. I will remove those good reviews from the net and replace them with multiple copies describing the nightmare experience I had with Zenni. I will send a copy of each one I write as I post them.

Is it a pointless expectation to have you correct the problem by sending me the correct glasses?

Here is a sample of the reviews I am posting on the internet…

Zenni's Eyewear Rabbit Hole: You've heard of the Soup Nazi, well, Zenni is the Eye Glasses Nazi! If you breathe wrong, they will punish you by turning lose their mentally incompetent staff to confront you (The Worst: Allen Y). When they sent me the wrong glasses, I tried but failed to get them replaced. They refused to honor their return policy. When you try to communicate with the staff, they'll take you down an insane rabbit hole from where you will risk contracting their mental disease. Their rationality is akin to a mentally ill person with no hope, as they refuse to see the light of day or anything intelligent. I paid the price. I lost days trying to communicate with them. It was a very dark experience for me, and worth losing the $100 they stole from me to get out of there. I could only conclude: They're like zombies incapable of but one thing, pure chaos. Zenni aspires to be the leader in the doom and gloom of insanity we see surfacing in the world today. I am fortunate to have come out of it with my sanity, somewhat, intact. Best Advised: Do Not Go Down the Zenni Rabbit Hole. You will never be the same. You've Been Warned!

The glasses I received were child sized.
I returned them, today, VIA USPS.

THESE GLASSES ARE PERFECT. THE FIT IS GOOD AND THE PRESCRIPTION IS SPOT ON

It was great I will definitely be ordering agin I have Ben ordering for year

Great!

2nd pair of glasses I have ordered and have been pleased both times.

I love these glasses and got so many compliments!

My kid loved their glasses I also was able put an engravement

Good service friendly staff xxxxxxxxxxxcccccccc
Dryh ubdret jgfvcc

That blokz is wonderful. I'll never have anything different.