Zenni OpticalReviews 4,144

I haven't bought a new pair of glasses in over 10 years! Needless to say, I NEED a new pair. I found a great pair on Zenni that I wanted to try, but I was also looking at other websites for glasses. When it came down to it, I chose the other company because they offered free returns within 14 days. I have a very small face for an adult, and I'm too nervous to buy a pair of glasses online without trying them on first. Zenni would only offer a 50% return within 30 days. So, ultimately, I chose not to go with them.

I was so excited to order from them. After two unsatisfactory purchases, I can tell you that the quality isn't there and return policy has lots of conditions that will catch you off guard. Their delivery takes forever. There are much better companies out there for glasses. Instead of focusing on customer service, their customer service reps are quick to point to their "policies" as a way out of dealing with their customers' individual concerns. Look elsewhere and spare yourself the grief.

Dennis optical is by far my favorite place to shop for glasses. As long as you're not looking for a pair of glasses that have a designer name stamped on the side, it doesn't get any better than this! Though Zenni optical does have tons of styles that resemble designer styles there isn't a brand name stamped on the side. I have ordered two pairs of glasses now from this website and I'm happy to say that I always receive my glasses in a timely manner, usually within the week. The pricing is absolutely amazing... You can't beat 30 to $40 for a pair of glasses when walking into a local glasses store will run you anywhere between 100 and 400 dollars. Their shipment status is always updated and always on time! I highly recommend this website for anyone that wears glasses.

Ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days. Today is day 14 an the glasses have not even shipped from Zenni... their site lists the glasses as 'manufactured'... but not shipped. I have contacted customer service twice with no assistance. No way I will have these glasses in time for my trip.

The website was error free. We loved that you could upload your picture and "try on" any frame before purchases. It was simple to add details (scratch coating, tint, personalize, etc). Ended up spending about $50 on all the bells and whistles, and like these 100% more than the ones I paid $200 at Target. Next week Im taking my daughter to have her eyes checked but we will not be purchasing product, only exam then ordering on Zenni!

My glasses became unhinged at around 2 weeks of me having them, and two weeks later, the entire arm fell off while I was on my way to class. As these were a pair of plastic frames, I realized that I should put more effort into maintaining them compared to other frames, so ever since receiving them, I was very careful. I got so many compliments and loved the frames until one day on my way to class the arm entirely fell off! I had to sit in class completely blind and looking stupid with only one arm on my frame. I reached out to customer support through their online chat, but no response. Finally, I decided to contact them directly via email. I explained my situation and they tell me to repurchase the frames! I was in shock. Im sure the frames are usually fine but this was a manufacturers defect that I failed to detect upon first receiving them. I replied to their email explaining this and have been completely ignored. I will not be repurchasing nor recommending this site to anyone I had to glue the frames back together myself because paying $50 for a pair of glasses was not enough to warrant proper customer service. From reading other reviews, this site is a hit or miss and it is up to you if you are willing to risk your money on a store who couldnt care less about you.

I don't really need glasses yet, just for reading - and the 'dollar store' variety work fine but don't last very long -

So I heard about Zenni and gave them a try. Since I didn't have an optometrist's prescription I had to figure out what I wanted on my own - and the first pair worked out extremely well and lasted a long time before the hinges gave out.

Subsequently, using the information I had gleaned from the firt order I was easily able to get exactly what I wanted in frame style and optical power - and now I have a 'wardrobe' of stylish reading glasses for all occasions.

Ordering is easy, delivery fairly quick and overall quality and service are good.

Most recently I experimented with ordering a pair of bifocals for sewing - with my regular 'reading' power for the 'distance' part and additional 1.5 magnification for the 'close' part. Worked like a charm and I'm delighted with their service and the prices are excellent! Recommended!

Ive ordered more than a half dozen glasses from Zenni at an affordable price and I'll continue to purchase my frames there in the future. My frames are all beautiful, inexpensive and most importantly they WORK if you give them the right PD calculation and prescription. Some frames are more sturdy and delicate than others, but I've had NO issues with my frames breaking. Zenni has an inexpensive BEAUTIFUL selection of thousands of frames and their customer service is wonderful, as is their user friendly and very informative website. Be sure to check out their How To Videos before shopping and ordering from them, they'll explain exactly the steps you need to take to make the most of your product and purchase. This is. Hands down. The best way to purchase eyewear for your eyecare. I wasnt paid by Zenni to write this review, Im just sad that I didnt know about Zenni years ago, they would've saved me a fortune! I dont want others to get ripped off from places like walmart or lense crafters, go get an eye exam from your local optometrist then take that prescription and order frames from Zenni, you'll save so much money if you take this counsel, you'll not be disappointed. Youre welcome :))

I have been looking for rimless glasses for some time and i finally found them. The first pair i ordered from a different company and the axis was off so my focus was off. I had to put them aside.
Then i found this company. The ones from zenny were cheaper, looked much better and have focus.
One drawback though - i wanted wider glasses since my face is wider. Mind you - they still look great, and the price is excellent. My next pair from zenny will be with wider glasses though.

I ordered glasses online from Zenni for the first time on 3/6/16. My 2 pairs arrived and were on my face 8 days later. I LOVED both of them. The quality was incredible. There was slight eye strain when wearing them indoors. (I only wear glasses for driving, and they were great while driving with no strain whatsoever for their intended purpose. There was only the very minimal eye strain when focusing on closer objects, which I don't need glasses for anyway.) It turns out I measured my PD a few mm off.

In the first order, I ordered a pair with 10% blue tint, and the tint was a little darker than expected, but I'm not complaining because I can use them as driving sunglasses. The other was a pair from the $6.95 selection, which ended up being my favorite, and which a lot of people have asked about because they love them too!

The day after I received them, I put in an order for 2 more pairs (with 2 different PDs) of the $6.95 glasses, and they arrived 13 days after ordering. Even found a coupon code for free anti-reflective coating! Again, I'm very impressed. One of the pairs is a thin, flexible metal frame which I'm not used to, so I'll need to adjust to them. I got clip-on shades for an extra $4. The other pair, I got $19 photochromic lenses and tested them out (especially after researching and reading complaints about photochromic lenses in general AFTER I placed the order.) But... I have ZERO complaints. They darken quickly in just a couple minutes in the Texas sun, and lighten better than many photochromic-critics stated, although they take about an hour to go all the way back to clear. I found my perfect PD with one of the pairs as well.

All of the glasses are great quality, especially considering for 3 of 4 frames, I paid $6.95. With all the add-ons, 4 pairs of glasses with a mix of anti-reflective, hydrophobic coating, tint, 1 pair of clip-on shades, and/or photochromatic lenses... my grand total was about $90. Even with my PD being slightly off with the first order, it was financially worthwhile to "test" a few PDs and have 4 pairs of multi-functional glasses for $90 than it would have been to go to a brick & mortar store, shell out $200-300 for 1 pair and have my PD perfect the first time.

Zenni is becoming an addiction here...