I had no problem with returning my initial pair of glasses. I contacted customer service via online chat and explained my reason for return and I was told I would receive 100% credit that could be applied to my reorder. I followed the return instructions given and kept track via USPS and the transaction went smoothly without any glitches.

They don't accept returns and won't repair if something goes wrong with the glasses.

Get ready for the run around. It seems like they make it so difficult you eventually give up. You'll actually save more in the long run from buying from other companies with great customer service. These days, there are companies with much lower prices than at say, Lens Crafters, and many others who also know how to treat their customers with respect. Cut your losses and save time and frustration, lesson learned.

Go on their site and locate the instructions for returns or call their customer service.

Go on their site and find the instructions or call their customer service.