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2 Reviews by Gena

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Zenni Optical

Zenni Optical


I had a bad experience with another optical company online so decided to give Zenni a go. I found the ordering process more detailed and exacting and was pleased about that. The try on feature is great. I purposely called for assistance and was immediately connected to a real person who answered a couple of measurement questions. The specs arrived quickly, and that was about 2 months ago and the glasses are very smart, sturdy and fit absolutely perfectly. Pay attention to the frame width and temple bar measurements and once you find your perfect fit you can compare other frames on their site. I also ordered the easy clean option and it isn't just a gimmick... it really works! I will definitely order more frames from Zenni. All around a very easy and positive experience. Customer service excellent as well!!!




I've reviewed before but have a second chance to review . Order glasses in April, page $68 for frames and progressive lenses. Cute frames but extremely flimsy . I wore these glasses off and in alternating with another pair and three months later the frame itself broke. Called Eyebuydirect, was instructed to take a picture and email the picture to them and they would process a replacement pair . Did that, received adequate confirmation and about two weeks later I received my glasses . Ten days later, after wearing them occasionally, they broke in the same manner but on the other side of the glasses . At that point, with that poor flimsy cheap quality, I was done . Their customer service is very good but their products are of very poor quality. Maybe it was the frame, which was called Firefly, that was if questionable quality but I'm not going down that road again with them .

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