Amazing, we love using Zenni, not only affordable. But super quick and easy! Finding frames for my almost 13 year old was a breeze. We've been using Zenni for 5 years now & I don't ever see us stopping!
I generally don't order apparel or accessories online. I prefer to see them in person. That being said, my brother showed me his glasses from Zenni and they were exactly what I wanted. The entire experience was easy and I'm very pleased with the quality, fit and price of my purchase. I'll be ordering more soon!
Ordered multiple pairs of glasses, they look and fit great. Fantastic selection of frames to choose from. I was notified of each step in the shipping process, which is a big thing for me. The package even arrived a day early. Will definitely be ordering more!
If you order any of the protective or safety glasses with detachable shields, they do NOT provide a way to get replacements and do NOT make this clear before you make a purchase. They insist you spend the cost of ordering a complete new set of glasses in order to get more shields. Also, though I blame myself, I thought I was getting transition lenses that would darken to sunglasses effectiveness, but ended up with a "fashion tint" that does little to block the sun. There is a lot that is left unclear and unsaid on this site. Ironically, I could have ordered multiple shields for the type of glasses I purchased, but didn't, thinking I could order them later if needed.
Absolutely LOVE Zenni glasses & customer service. It is so nice not yo be forced to pay $300 for a single pair of glasses anymore. This way I can have multiple pairs to fit my budget & outfits. Highly recommend!
Being being only $20 frames these feel sturdier and just more premium, very shiny. And the lenses are clear and great at blocking blue light. Only thing I wish is that they came with clip on sunglasses, but will probably just order some prescription ones later anyway. Another satisfied customer!
Zenni is always easy, affordable and speedy. If I ever make a mistake and need to call customer service, the conversation ends with my expectations being exceeded, and leaves me feeling taken care of. I love this company.
I have successfully purchased from Zenni for a few years. This time, despite sending me glasses with visible stripes (lines) in the anti-reflective coating, they refused to send me another pair while I sent my defective pair back. After waiting week to receive these, I can't wear them, and now I have to wait weeks more, before being able to get some new glasses. Not customer-friendly. I won't be ordering from Zenni again. If you value a great customer experience, I'd encourage you to look elsewhere for your eyewear needs. The days of stellar customer service - treating the customer as I would treat the customer, are gone.
My son is rough on glasses and I've ordered a couple pair from zenni the past three years. I can get him 2 pair of single vision lenses with transitional tint for under $50. It takes a couple weeks, but they are good glasses.
I bought four pairs of glasses with blue Blocker. It was super easy to find the ones that fit us and styles that we liked. They each came with their own case and were very high-quality. We will definitely be buying from them again!
I would highly reccomend Zenni Optical for those looking for prescription glasses on a budget. My total price for 1 pair of glasses was only $27 shipping included! Definitely research promo/discount codes before placing your ordering. The shipping time was roughly 8 business days. These glasses are mega clear/crisp and are light-weight, but not cheap feeling at all.
This used to be my and my family's go to place for glasses. Recently noticed very flimsy quality. Will need to find something better. Don't even bother with expedited shipping costs. They are listed as arriving within 5-10 BUSINESS days. Much too long as most orders placed after a Tuesday will include a weekend.
Thank you for posting your Zenni review of your most recent order for eyeglasses, order o5179489792, placed on November 6,2022, for three pairs of premium progressive eyeglasses with gray Transitions® T8 photochromic lenses.
Since you contacted us today about the delivery of the order, we advised that the FedEx website states that the order was delivered to you today, November 16,2022, the eighth business day after the order was placed, within the five-10-business-day delivery-time promise for Express shipping to U.S. residences.
However, we were sorry to read that you are disappointed by the shipping time and the quality of the glasses.
Consequently, we apologize for any disappointment you experienced as a result.
Insofar as these eyeglasses were delivered to you today, the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return any of these three pairs of eyeglasses to us for one of our refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o5179489792, to the customer service representative who answers, and please advise if you would like emailed instructions to return the glasses to us for one of the two refund options.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5179489792, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.
Been using them for many years. The eyeglass business is all hype. Frames come from major worldwide distributors. That aside, my prescriptions were all made accurately. In many years, I had only one problem, and I suspect it had something to do with the size frame and choice of blue tint and progressive combo- something. They replaced it with a second pair, which also was not right. However, I have purchased dozens of eyeglasses/sunglasses over the years. They are as stylish as you want, at affordable prices. I ordered everything from bifocals to progressives, tinted and photo-chromatic. No problems... The pricing is reasonable - very- and they arrive relatively quickly.
I wasn't sure about ordering glasses online because, ya know. But these arrived not too long after I purchased them. They look AMAZING! Fit was awesome and they came in a cool case with a lens cleaning cloth.
Purchasing easy, variety of glasses to chose from which is a plus and fast shipping. Not so sure about the scratch proof cause my daughter's glasses are already scratched. But over all I really like the glasses.
I have been afraid to order online due to bifocals and having a big head. These fit perfect, no adjustments needed. I will be ordering all my glasses online going forward... so happy with the entire process!
Gave them my prescription as required. Selected "progressive" since that's what I have and want. The glasses that came were not progressive and, hence, useless to me. Kept chatting with their "support" for an hour to get money back, but they claimed I had applied for "single vision", a blatant lie or if it's something wrong with their shop. I was eventually offered a 50% refund minus shipping which I declined. I wanted all my money back. Don't use them.
I bought a pair of prescription sunglasses for use in the car. Driving is not only more comfortable but also safer as well. I am very impressed with the quality, value, and speed of delivery. Highly recommended!
Ordering on line was easy. The prices are so inexpensive compared to buying glasses at the optometrist office. The prescription is correct and the frames fit my face. They were delivered in a timely manner, as well.
1. Their processing time is unbelievably long
2. Their shipping speed is horrible. 7-14 days priced fine or 5-10 days priced at what you would pay for overnight shipping on other goods far larger. They only offer 2-3 day shipping on a single item (They say single prescription, but I had two pair of glasses with a single prescription and there was no 2-3 day option).
3. It will take between 3-5 weeks to receive your glasses if you order more than one pair, which is completely ridiculous.
Will not do business again, ever.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5182749909, placed on November 12,2022, for one pair of premium progressive eyeglasses.
We were sorry to read that you are displeased with the shipping time of the shipping method you selected, Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise.
Since your order was placed on November 12,2022, it would be late if it is delivered after December 5,2022, the 14th business-day after the date the order was placed, insofar as business days do not include weekends or holidays.
If the glasses are delivered after December 5,2022, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5182749909, and advise that the order was delivered after the 14th business day after you placed the order.
We will ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order.
Our Express shipping option, for $18.95, comes with a 5-10-business-day delivery-time promise.
You also refer to our Fast Frame™ delivery option, which includes more than 300 frames available for single-vision or nonprescription eyeglasses.
We list the frames available via the Fast Frame™ option here: https://www.zennioptical.com/b/rush-delivery under SHOP ALL, at the lower left-hand side of every page of the Zenni website.
We hope that this information is helpful, and we also hope that you will be pleased with the eyeglasses when you receive them.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your desire to order replacement protective shields for your full-rim, rectangular, plastic, midnight blue frame 125116, with a frame width of 139 millimeters. We are sorry to confirm that we neither sell nor provide these protective shields separately, without an eyeglasses frame, and we apologize for any dissatisfaction you experienced as a result. Nevertheless, this order, which the U.S. Postal Service advises was delivered to you on February 18,2022, is within its 30-day warranty period, which starts the day the glasses are delivered, and during which we can send customers free replacement frames if any issue develops with the frame. Therefore, we are going to ask our lab to send you a free replacement frame 125116, with the protective shields you ordered for these single-vision glasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. When you get the free replacement frame 125116 with the protective shields, here is a how-to video with instructions explaining how to replace lenses in a full-rim frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Moreover, when you are ready to install the prescription lenses in the rims of the new replacement frame, if you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We hope that this information is helpful.