My first order didn't work for me but it was very easy to return it. I was offered a refund or store credit, chose store credit, and found the perfect pair! Really good quality, confirmation comfortable and looks great.
I used to recommend Zenni to everyone, great prices and quality glasses. Going forward I will be looking for other places to order from. The prices have increased significantly making them barely cheaper than buying on site with my vision insurance. The quality of the lenses has decreased significantly. Further every time I order anything additional to the glasses I have to chat in to have it sent. In this last instance I was told to photograph my order which seems inane, they wanted me to literally dig the packaging out of the trash and photograph it. How hard would it be if someone was trying to lie about receiving something to just not include it in the photo? They then changed tactics to oh, it was sent but at a different speed than the glasses. Great, where is the tracking number and why is it showing delivered on my order page? I did not appreciate their chat support trying to make it seem like I was out of line for wanting the products that I ordered or at the very least showing an accurate status page.
Vision is bad in 3 glasses, w fresh prescription. I got a pair solely for the blue transitions and they are light grey and don't go to full sunglass darkness
I requested to purchase the left hinge of a rimless less to replace the broken hinge which came off the lens. Zenni refused my request and insisted that I buy a new pair of glasses instead. They insisted that they do not provide after-sales repairs or sell any replacement parts. Zenni should indicate this disclaimer on their website to alert customers of their lack of customer support.
I made two purchases of Zenni prescription glasses over the last 2.5 years. After 14 months the anti-glare/anti scratch coating started to peel off around the edges of the lenses. I ordered a second pair (believing the quality problem was just a fluke) with only the anti scratch coating and 13 months after getting the glasses the coating on both lenses started to deteriorate! I looked like 100's of pin holes across the lenses which you could feel with your finger not to mention compromising my visual acuity.
Every time I've ordered from Zenni I've had a wonderful experience! My order shows up as ordered in a timely fashion. They are very affordable and offer a lot of different features. I already have two pair and will probably order more!
Poor customer service and return policy. The frames I ordered had streaks of a black powder coat that did not look finished. The customer service representative said that it was suppose to be like that. Delivery was fast but the frames just looked a felt poorly made. I only got 50% refund back due to their return policy.
Wont be buying from them or recommending them to anyone.
Thank you for posting this Zenni review, which gives us another opportunity to address this issue.
Our records show that you contacted us on June 19th, provided a photo of the frame and reported that the frame had streaks across it and appeared to be unfinished. We can confirm that this is the design of the frame; a brushed look described under the Description tab on our website, which is located just under the photos of the frame. Due to the nature of this design, no two frames will look exactly alike, neither will any frame look exactly like the photo on our website. Nevertheless, we were sorry to learn that you were dissatisfied with the appearance of the frame once you received it. Furthermore, this order was paid for by store credit and although our policy states that orders paid for with store credit can only be returned for a 50% refund, we are happy to make an exception in your case and issue a full refund. We have emailed you return instructions as well as a prepaid shipping label. Once the glasses have been returned, the refund will be processed within 24-48 hours and we will email you confirmation of the transaction. We hope these measures meet your satisfaction and that you will reconsider your decision of not ordering from Zenni again.
Very cheap quality. The blue light filter doesn't work. Customer service is rude and doesn't communicate well with each other. The clip on lenses have arms that slide over your glasses lenses and block your vision. Yeah the website is cheap but you're getting what you pay for.
Thank you for posting this Zenni review.
We are sorry that you are disappointed with the quality of your Blokz lenses and with the clip-on sunglasses. We are also sorry to read that you found our Customer service agent(s) rude and lacking the ability to communicate with each other effectively. We would appreciate the opportunity to address each of these issues, so we ask that you email your order number to online_reviews@zennioptical.com and someone from our Online Review Response team will get back to you within 72 hours. We hope to hear from you soon.
Ordered 2 pairs of glasses, both seemed defective sent them back for testing, were then lost! Zenni offered to redo the glasses, but at that point I asked for a refund, which they did immediately, appreciate this was done without any hassle!
Started using Zenni three years ago and now our entire family uses them. Great service, accurate and great glasses. They are so reasonable that we all can afford not only eye glasses, but prescription sun glasses as well which has changed my quality of life. Will never go back to store bought glasses.
I generally get a new pair of Zenni glasses every year that my eye prescription changes. I've had about 5 pairs now. Everyone of them has been perfect, with many extras and at very reasonable cost that I believe is usually below competitive prices.
First time ordering glasses that change when I go outside... the don't always adjust, and take forever sometimes to turn back once I'm inside... but I've used zenni a few times and as always... love them!
Love that Zenni glasses are so much cheaper and easier to get. Received them a little earlier than expected as well which was exciting. Glasses fit great and look exactly like the pictures. 10/10 would recommend
I bought two pair of prescription eye glasses from there, and never will again! They were over sized, made from the cheapest plastic/wires, that you can't even imagine. The colors were really different shades than showed on the website. Just because they're cheap doesn't mean it's worth it, very cheaply designed/made. Save your money, shop somewhere else.
Great service and products! Delivery was much faster than expected. The quality is great at a bargain price. I really enjoy shopping for my entire family through zenni for both regular glasses and prescription sunglasses. There prices can not be beat.
I have ordered from Zenni several times and am always satisfied with my purchase! Absolutely loved my two newest pairs! I would recommend reading reviews on each product, if possible as I did order a pair of glasses that were ridiculously small for my face. Luckily, it was an inexpensive lesson, as their prices are phenomenal!
Zenni is great, optical quality better than I've paid hundreds of dollars for at boutique glasses shops. These particular glasses, the rainbow frames, get so many positive comments. Highly recommended.
These eye glasses are wonderful! Excellent quality, good frame selection, fair pricing, and a timely shipping speed. I found the Rx from a 'tad' confusing but, with a friends help, got thru' it. My next pair will be ordered soon from your site.
I had a bad experience with another optical company online so decided to give Zenni a go. I found the ordering process more detailed and exacting and was pleased about that. The try on feature is great. I purposely called for assistance and was immediately connected to a real person who answered a couple of measurement questions. The specs arrived quickly, and that was about 2 months ago and the glasses are very smart, sturdy and fit absolutely perfectly. Pay attention to the frame width and temple bar measurements and once you find your perfect fit you can compare other frames on their site. I also ordered the easy clean option and it isn't just a gimmick... it really works! I will definitely order more frames from Zenni. All around a very easy and positive experience. Customer service excellent as well!
The glasses took a bit of time getting there but it was so worth it when they did! They look really cute and they're comfortable on my face not too mention they were only $25! You literally can't beat that!
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the deterioration of the anti-reflective coating on the standard progressive eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) lenses in your order o1874696751, placed on November 10,2020, as well as the deterioration of the lenses of the standard progressive eyeglasses from your subsequent order, o3473515755, placed on December 4,2020, and ordered without an anti-reflective coating. We were sorry to read your description of the lenses of these two pairs of eyeglasses, and we apologize for any dismay you experienced as a result. Unfortunately, our anti-reflective coatings and photochromic films have a one-year warranty, which starts the day the glasses are delivered. Therefore, we regret that the eyeglasses from order o1874696751 are too far outside their warranty period for us to receive the eyeglasses for an inspection or one of our two refund options, which are a 100 percent refund of the price of the glasses in the form of store credit to the customer’s Zenni account or a 50 percent refund to the source of payment, in this case a PayPal account. In addition, the eyeglasses from order o3473515755, which were ordered without an anti-reflective coating or photochromic lenses, have a 30-day warranty period, which starts the day the glasses are delivered. Therefore, we regret that these eyeglasses also are too far outside their warranty period for us to receive the eyeglasses for an inspection or one of our two refund options. We also apologize for any dissatisfaction you experience due to this matter. However, we want to confirm that if you order one or more pairs of eyeglasses with either an anti-reflective coating or the photochromic feature, and if you notice that either of these items is starting to deteriorate within one year after you received the glasses, please contact Zenni Customer Service, at 1-800-211-2105, and the customer service representative will ask you to provide pictures of the deterioration of the anti-reflective coating and / or the photochromic feature. If we see that these items are faulty, we can offer to remake the eyeglasses for you for free. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and please attach pictures that show the deterioration of one or both of these features to the email. We hope that this information is helpful, and we apologize again that the glasses from these two orders are too far outside their respective warranty periods for us to address these matters.