I ordered my first pair about 2 months ago and they broke after just over a month. Tried to reorder my second pair & the customer service worker told me I would have to pay for the frames since the 30 day warranty expired. After some back & forth they sent me my new frame for free, & the arm fell off in about a week. I was excited about this brand because of money saving opportunity, but it is ultimately not worth it because of the quality of the glasses & lack of customer service.
I was pretty skeptical of this site because of how inexpensive the glasses were but that was also a major selling point. With the glasses being so cheap and the cool return policy, why not try them? I ordered two pairs for close to $25 and I am pleasantly surprised with the amazing quality and style of the glasses I just received. They came in nice cases and cleaning clothes. From the second I tried on each pair, I fell in LOVE! They fit and look better better than any other pair of glasses I purchased from a professional, expensive store. I'm so excited to purchase more pairs soon!
Terrible experience! Made glasses wrong twice and took forever to do it. Seven weeks after placing order I still don't have the right glasses. And they want me to send them back, again, to be inspected and then will only give a 50% refund. Be prepared to spend lots or money just to try on glasses. Will never use zenni again!
Thank you for posting your Zenni review of one of the pairs of eyeglasses from your September 26,2022, order, o5090540627.
We were sorry to learn that there were manufacturing errors on the premium progressive eyeglasses in half-rim, rectangular, stainless-steel, spring-hinged, black frame 406421, with textured temple arms and a frame width of 134 millimeters.
Consequently, we apologize for any dismay you and your husband, for whom you ordered these eyeglasses, experienced as a result.
We remade these eyeglasses in order o5168601723, and we were sorry to learn that your husband could not see well through the lenses of the remade pair of eyeglasses.
Of course, we apologize for any dissatisfaction you and he experienced as a result.
You may return the remade eyeglasses to us for an inspection or a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the previous order.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o5168601723, to the customer service representative who answers, and please advise if you would like emailed instructions to return the glasses to us for an inspection or for one of the two refund options.
We will email you the instructions to return the glasses for the inspection or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5168601723, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for an inspection or for one of the two refund options.
We will email you instructions to return the glasses for the inspection or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.
Amazing quality glasses. Have bought about 9 pairs from Zenni now! Great customer service and decent manufacturing and shipping time. Never have had a pair break, but I have lost one pair in a lake lol. Correct prescription on each pair as well. Highly recommend!
Zenni Optical is my go to for eye wear.
I could get lasik surgery but their frames are so lovely I'd rather not.
I have a total of 10 different pairs. And each to match my accessories.
I have absolutely no complaints!
Thank you Zenni
I ordered 2 pair of eyeglasses and 1 pair of sunglasses. Per their website measurement process, I needed a size xs frame. I found this odd, but, went along with it because I did the measuring 3 times.
These 2 pair of eyeglasses look like I bought kids glasses for my adult self. They are hideous looking on my face.
The sunglasses I ordered bigger because the ones I liked only came in a bigger frame size. They are how the eyeglass frames should actually be.
So, I reached out to customer service, no biggie, mistakes happen. These people, multiple agents, argued with me saying I'd have to pay shipping again. For their error! RIDICULOUS! So, I asked instead for a full refund and I'd just order elsewhere. They do not agree to that, either.
So, now apparently I'm going to have to dispute it with my bank. Because this company will not admit to their own error
I will never order from this awful company again.
Thank you for your review. We are sorry to hear the glasses are too small. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
The prices and quality of their products are unbeatable! They have a great selection of frames, lenses and even tints to meet every unique style and need! Prism lenses; however, are limited to +5.00 (my son needs a +6.00), and their sunglasses variety is too limited for prescription progressives because they tailor their selection based in your PD (I love oversize sunglasses, but all the available options were too small for me.) but overall, Zenni is an excellent choice for budget yet great glasses!
Thank you for posting this review of your experience with Zenni Optical.
We can confirm that the range for prism correction is limited to 5.00, and we are sorry that we could not manufacture lenses for your son for that reason. We are also sorry that you did not find a pair of sunglasses that meet your size requirements, and we wish to explain that in addition to frames that are specifically designed for sunglasses, you may choose any frame on our website and use it to create sunglasses by selecting either a standard tinted lenses, gradient tinted lenses or polarized lenses for the frame. We hope that you will try again to find sunglasses at Zenni and we invite you to call us at 1-800-211-2105 or email us at service@zenni.com if you need help finding something suitable.
We are thrilled to know that you are pleased with the quality and affordability of our products and we hope you will continue to choose Zenni for your eyeglasses needs for a very long time.
Frames were way too flimsy, sent them back.? I have a video of the frames actually squeaking (can't post here because sitejabber is saying it's too short?), sent the video to Zenni also before returning the glasses. They keep putting me off on a refund, been a month since they actually received them back. Where is my money? We have order at least 15 pairs of glasses from Zenni in the past... so much for loyal customers
Thank you for posting your Zenni review of the most recent pair of single-vision distance eyeglasses you ordered in full-rim, rectangular, plastic, blue frame 286916, with black temple arms and a frame width of 137 millimeters. We were sorry to read your comments about this frame, which you have ordered in 2020 and 2019, and we see no notes in the database records of these orders indicating you had any issue with this frame. Nevertheless, we apologize for any dissatisfaction you experienced with this frame on your most recent order. We have received the two frames you returned, and we will inspect them soon. When we have inspected the frames, we will email you the inspection results, which we hope will lead to a successful resolution of this matter.
I bought my glasses from another company and found them a bit challenging in figuring out the distance between my pupils, the size would fit my face. By the time we went to order my daughter's glasses, we heard about Zenni. The website is so easy to navigate! Zenni made it easy to do measurements and "try on her glasses". The pair she ordered received are a great fit. We be back to look for pairs for family members.
My Optometrist told me not to buy from them... I thought, yeah, you just want to make a buck off me. Jeez was she right. This is the worst buying experience I have had in a long time. It took me almost an hour just to get a return number and then it was not a return, but an "Inspection" only to see if they make the lenses incorrectly. I can tell you the lenses are wrong because they hurt my eyes as soon as I put them on! Do yourself a favor and buy from your local doctor.
Thank you for posting your Zenni review of the first order for eyeglasses placed with us, order o4828050694, on June 30,2022, for one pair of premium progressive eyeglasses with gray Transitions® photochromic (light-sensitive, auto-tinting) lenses in half-rim, rectangular, titanium, black frame 137621, with a frame width of 133 millimeters. We were sorry to read that you are dissatisfied with these eyeglasses and with the waiting time for the customer service you received when you contacted us about this matter. Consequently, we apologize for any dismay you experienced as a result. We emailed you instructions to return these premium progressive eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage. When we receive these eyeglasses we will inspect them, and if our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. If we find no manufacturing errors on these premium progressive eyeglasses, we can offer to return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We look forward to receiving and inspecting these eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.
Love my glasses but data was breached, unauthorized charges submitted and my bank closed my account without notice. Huge fiasco, holiday weekend, just had surgery/cant drive and nearest bank is 90 minutes away. What a nightmare
Thank you for posting your Zenni review of your experience ordering standard progressive eyeglasses with our Blokz® blue-light-blocking feature from us. We were sorry to learn that your account was hacked, and we apologize for any dismay you experienced as a result. Please let us know if there is any information we can provide you to help you address this matter with your Google Pay account-issuing bank, and we will be happy to assist you in this matter.
I have been a zenni customer for years without issue. My most recent pair arrived and right out of the box I knew they were wrong. Upon further inspection the right lens was the incorrect prescription. No big deal, mistakes happen. So I reached out to customer service and they refused to send a replacement or issue a refund until they "inspected" the glasses. And that inspection process meant waiting a minimum of 3 weeks for a refund or 5 weeks for a replacement! Totally unacceptable! I will definitely be returning these, but I certainly won't be ordering any more from zenni!
Thank you for posting your Zenni review of the eyeglasses you most recently received from us, with which we were sorry to read you were unable to see well through the right lens. Consequently, we apologize for any dissatisfaction you experienced as a result. We emailed you instructions to return these eyeglasses to us for a 100 percent refund of their price to the PayPal account you used to pay for the order, and we also emailed you a prepaid mailing label to use for return postage. When we receive these returned eyeglasses, we will issue this refund to your PayPal account and email you to confirm that the refund has been issued. We apologize again for the vision issues you experienced with these glasses, and we hope that this 100 percent refund of the price of the glasses will resolve this matter to your satisfaction.
They have the most reasonable prices out there. I have really bad eyes, and going to get my lens and frames from a dr costs at least $350 for only 1 pair. I can get so many more for that price thanks for Zenni!
You’re welcome! We are so happy to read that Zenni’s affordable prices enable you to purchase multiple pairs of glasses for about the same cost as one pair from your doctor’s office. We hope you are enjoying your new glasses! And thank you for posting this review.
I've made 2 different orders from Zenni. The first, a pair of non prescription sunglasses came on time and were exactly as ordered and priced very nicely. My second order was more costly and intricate. I ordered prescription glasses with transitions lenses along with prescription sunglasses. The transitions don't work and I have been waiting for two weeks to hear from Zenni. The prices are outstanding for the content of the product, but the quality of the ordering follow up is questionable at best. As of now it's been 7 weeks without prescription glasses. I guess it's best to order only the generic stuff.
Hi. We are thrilled that you were satisfied with your first order; however, we are sorry to read that the photochromic glasses from the second order did not meet your satisfaction. Please email your order number to us at online_reviews@zennioptical.com so that we may find your order and determine why there has been a delay in following up with you, and so that we may resolve the issue of the photochromic feature not performing as it should. We hope you will email us soon.
I ordered a pair of prescription glasses from Zenni in March 2023. I wear them only once a week when I don't have in my contact lenses. Both side pieces broke within 6 month of purchase. There is a blob of clear glue on the hinge area. They were glued in and the glue failed on both sides. Advised by rep that only a 30 guarantee, even if defective. I have to order another pair so I can have a working pair of glasses! I do not recommend.
A couple of my (adult) children have used Zenni Optical. I ordered progressive-lens sunglasses. Wow. The frame a top quality. The prescription is spot-on perfect. And the cost - well, that's the wow. Less than 1/3 what pretty much identical glasses would have cost if bought through my local "vision center."
I will absolutely be using Zenni in the future.
I'm very pleased, 2 pairs with in a month, because of the the great things about zenni. I would recommend this eyeglass company to my friends, because they all ask me about my style of glasses and they cannot believe that I pay so little for them.
I upgraded his glasses to the on before the highest index because my son has a very strong prescription -14 in one eye and -9.50 in other eye which makes his glasses really thick. These came out better than his first pair I bought from someone local.
Thank you for posting this Zenni review. We are happy to hear that you found your son’s new Zenni’s to be better than the glasses you had made for him locally. We are also delighted to know that you were able to find something cute and stylish for him. We concur; that is a beautiful photo. Thank you for sharing.
We ordered a pair of glasses for my husband that were metal frames with a brown coating. The coating began to peal off after not even 5 months. Zenni would not offer any warrant for frames. They said you only have 30 days to return anything and even then its a 50% credit. Not impressed that the frames are not under warranty. I guess you get what you pay for.
Thank you for posting your Zenni review of the brown coating coming off your husband’s full-rim, rectangular, titanium, brown frame 139015, with a frame width of 139 millimeters. We were sorry to learn that the brown coating is coming off the frame, and we apologize for any dissatisfaction you and your husband experienced as a result. We want to confirm that our frames have a 30-day warranty period, which starts the day the glasses are delivered, during which, if any issue arises with the frame, we can send you a replacement frame for free. However, insofar as this order was placed on October 17,2021, and it was delivered to you on October 28,2021, we regret that the order is considerably outside its 30-day warranty period. Nevertheless, you may order a replacement frame 139015, with nonprescription lenses, and when you receive this frame, you may remove the nonprescription lenses from this frame, and remove the prescription lenses from the original frame 139015 and insert them in the rims of the new replacement frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, with information explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful. In addition, if you would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the lenses from the original frame into the new one, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, we want to recommend that when you are not wearing the glasses you keep them in the protective case that came with the glasses, and we want to confirm that we do not recommend leaving the glasses on a car’s dashboard, where the sunlight can cause the coating to fade or peel. We hope that this will resolve this matter to your satisfaction.
I have bought from Zenni for several years now, and I just bought a few more pairs, so I figured I would give Zenni a review. I LOVE Zenni. The glasses are beautiful and quality, they are not expensive so I can buy more than one pair, and they came to my house within 7 days of ordering. You'll notice most eyeglass stores charge an arm and a leg, even with health insurance, and it takes 2 to 3 weeks to even get your glasses. I wont ever go back to a regular eyeglass store again. Zenni owns me now. Lol
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your full-rim, square, mixed-material, tortoiseshell frame 7827225, with a 135-millimeter frame width, which we were sorry to learn broke, and after we sent you a free replacement frame, the second frame broke, too. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as both frames broke, we will be happy to make a customer service exception on your behalf to issue a 100 percent refund of what you spent on the eyeglasses, $52.90, to the credit card you used to pay for the order upon the return of the eyeglasses to us. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you provide the order number, o4062868304, to the customer service representative who answers, they will be eager to assist you with emailed instructions to return the glasses for this refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of that you are returning these glasses to us for a 100 percent credit card refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction with a 100 percent refund of the price of these eyeglasses.