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Frames were way too flimsy, sent them back.? I have a video of the frames actually squeaking (can't post here because sitejabber is saying it's too short?), sent the video to Zenni also before returning the glasses. They keep putting me off on a refund, been a month since they actually received them back. Where is my money? We have order at least 15 pairs of glasses from Zenni in the past... so much for loyal customers
I have spent quite a bit of money on Goodwill.com in the past few months. I got a few good deals but I also have received a lot of items with undisclosed damage (a high rate of this like 20-30%). Sometimes they will reimburse significantly if you keep the item, other times for significant damage they offer you something paltry. 60-80% of the time (IF they agree with you and only if) they offer a return and provide a label. But it's a hassle to do this and wait for your money back... especially when a lot of their shipping takes forever. You spend the time taking pictures, contacting them, printing out your own label, etc.
I also have gotten a few items that really weren't worth the price. It's difficult to tell the quality with tiny pictures and minimal descriptions. No one else selling on the internet would get away with this. I agree with other posters and have said this many times... what are they training these people to do? Sometimes, like in their stores, they also have an attitude.
Currently, I have contacted them 4 times over 2-3 weeks about one item that was described in excellent condition only to get it and find a major piece broken of of it. I bought another item a couple of months ago that was supposedly a metal sculpture, nope it was ceramic. A green jacket that was really brown. A pair of lamps with bent light sockets (they told me I could just fix them and then wouldn't respond further).
The real kicker was when they had a needlepoint in the Antique section and claimed it was 100 yrs old. Fortunately, I was outbid on it when I realized it wasn't. But I wrote them and provided and example of someone selling the same thing, telling them this was not an antique. They did not stop the auction so I assume someone got stuck with it.
Tip for consumers:
If you buy something damage in shipping or has undisclosed damage or is not as described, ALWAYS contact them and tell them you want to return the item. Their listings seem to indicate you can't, but you can. Take pictures.
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My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the...
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that...
Thank you for posting your Zenni review of the most recent pair of single-vision distance eyeglasses you ordered in full-rim, rectangular, plastic, blue frame 286916, with black temple arms and a frame width of 137 millimeters. We were sorry to read your comments about this frame, which you have ordered in 2020 and 2019, and we see no notes in the database records of these orders indicating you had any issue with this frame. Nevertheless, we apologize for any dissatisfaction you experienced with this frame on your most recent order. We have received the two frames you returned, and we will inspect them soon. When we have inspected the frames, we will email you the inspection results, which we hope will lead to a successful resolution of this matter.