Just purchased a few pairs of progressive lens eye-wear from this company. Shipping took 14 days for my first pair and 8 days for my other 2 pairs. All were true to the prescription and had no defects. Average price for them was $53 per pair where, had I purchased them at my optometrist's it would have been $400 for each pair. Only problem is a little guilt that I feel for purchasing them off shore but I am sure that will disappear very soon when I see my next bank statement.
These glasses actually stay on, even my insanely active 6 year old son, and they're very durable. He has dropped them several times while learning to put them on, put them away, and clean them. Not a single scuff not scratch to show for it! The lenses don't pop out either which is a big deal for a school aged child not always under my supervision. My son also says they're very comfortable and he loves to wear them. We did go with several upgrade options and do not regret a single one. It really didn't even make them expensive. The much less kid friendly ones through insurance would have cost us more and I guarantee he'd have broken both frames and lenses by now.
Was not sure how I would like progressive lenses by ordering them on line, but they are just as good as going to a optical store and paying a whole lot more for them. Will be ordering again from Zenni Optical, great prices. Thank you.
This is my fourth order with Zenni, and I continue to be impressed with the value & quality of their eyewear. I have tried a little of everything, from the most basic prescription lenses to polarized sunglasses, and each piece has fit wonderfully and held up well over time. My latest purchase was my favorite frame fitted with transition lenses. Cost less than $50, and using free shipping they arrived only a few days after placing the order. I love Zenni, and I recommend them to everyone I know who wears glasses.
I have worn glasses for over 55 years. This is the first place that has fitted me perfectly! It was easy to go through the website and follow each step. I really liked the way you could put your picture in there and "try on" virtually each pair of glasses you thought would work for yourself! Hubby and I ordered at the same time and what a deal of a price for both! Will order more from this awesome company!
Hi. We are so happy that you found our website easy to use and that the Virtual Try On tool was helpful to you. We are also thrilled to know that you plan to order from us again. We appreciate your business and we look forward to serving your eyeglasses needs in the future. Thank you for posting this review.
Tried Zenni cause my insurance only covers frames once every other year and my son and an astigmatism that changes with every growth spurt. They a perfect for the price point. My son is kinda rough so not really sure they will hold up but too soon to tell.
My glasses started to run closer to a thousand dollars at conventional eye exam offices. I tried Zenni for a backup pair a few years ago, and I was so impressed I am only ordering glasses from Zenni now. They consistently get the prescription spot on, and they arrive usually in around 10 days from China. That's pretty amazing when you think about it. I get 1.67 high index, photochromic with blue light blocker technology included with frames and shipping for around $110. Versus $750 a few years ago. A penny saved is a penny earned!
Zenni is part of my savings plan. Wonderful assortment of frames with measurements and information to get a frame that is right for my face. They never messed up my prescription, which Walmart managed to do (unusual vision problem.) If/when I lose my eyeglasses, the good prices make it painless to replace them. I have been using for many years.
Got a pair of prescription glasses, and as far as correcting my vision, they're great. Only problem is that I spent about $150 extra on Transitions extaActives, and they barely work. I watched reviews on this specific version of Transitions, and these glasses get nowhere near as dark as I saw in my pre-purchase research. Direct sunlight tints them ever so slightly, but not nearly enough to make a difference. Certainly not enough to justify paying 6 times the price.
Thank you for posting your Zenni review of the gray polarized Transitions® XTRActive photochromic (light-sensitive, auto-tinting) feature you selected for your eyeglasses.
It was good to read that you are pleased with your vision through the lenses, but we were sorry to read that you found that the lenses are not turning as dark as you had expected.
Consequently, we apologize for any disappointment you experienced as a result.
The FedEx website advises that this eyeglasses order was delivered to you on October 29,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5148386732, to the customer service representative who answers.
Please also advise that you would like emailed instructions to return the eyeglasses to us for an inspection of the Transitions® XTRActive photochromic feature, so that we can determine whether the lenses are getting dark enough when they are exposed to sunlight.
We will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds that the lenses are not getting dark enough, we will offer to remake the eyeglasses for you for free.
If our inspection finds that the lenses are getting dark enough, we can return them to you or offer one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5148386732, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for an inspection of the Transitions® XTRActive photochromic feature.
We will email you instructions to return the glasses for this inspection, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you with your request for emailed instructions to return these Transitions® XTRActive photochromic for an inspection, which we hope will lead to a successful resolution of this matter.
Extremely happy with new glasses. Constantly getting comments about how nice they look. Then I get the satisfaction of seeing the looks on their faces when I tell them how much I paid. Will be ordering another pair very soon.
I ordered a pair of glasses, the temples have two loose caps or legs that can be slipped off easily. A good design would make sure that these caps are secured or glued. Mine got off every time I wore the glasses, eventually one of the caps got lost. I wanted to order a replacement. But they insisted I had to order a new pair of glasses. That is the service you will get from an oversea shop.
Thank you for posting your Zenni review of the frame of the eyeglasses you recently ordered.
We were sorry to read you comments about the frame, and we apologize for any dismay you experienced as a result.
However, we were also sorry to see that no information was included with the review identifying you as a customer, other than a first name and a last initial, which is not sufficient information for us to look up a customer.
In addition, in the section where Sitejabber asks reviewers to include an order number, you instead included a frame model number, 743921, which may be the frame model about which you wrote the review.
Therefore, we hope that you will reply to this review response with the order number in question (order numbers start with a lower-case letter o and are generally around nine numerals long), your last name, and the email address that is your Zenni username, so that we may look up the order, research this matter, and respond to your concern.
I've been using Zenni for many years and have never been disappointed. They have a wide selection of frames and lenses, prices that don't hurt my wallet, and delivery is always quick. Since I've never had an issue with them, I cannot speak for their customer service, but I would be very surprised if they were any less than exceptional.
I just received my brand new Zenni sunglasses. I got cute frames, no line bifocals with antiglare for under $85. I've never had prescription sunglasses. These are awesome. This is my first purchase and I will definitely be ordering more.
Thank you for posting your review. And thank you for sharing the lovely photo! We are very happy that you are satisfied with your new prescription sunglasses. We are also thrilled to learn that you plan to order from Zenni again. We look forward to serving your future needs and we trust that you will be as pleased with all subsequent orders as you are with the recent order. Thank you for trying Zenni!
I just received my third pair of prescription glasses from Zenni. The fit is perfect, the transition lenses are perfect and the style is just what I was looking for. I have the progressive no-line bifocal, transition lenses. I have paid up to $700 for new gasses at optical store, and in one case had to go back 4 times for adjustments. ALL of my Zenni glasses fit perfect every time, never needing to be adjusted. And the price for each pair I have purchased was in the $100 range. Shipping is never over 2 weeks, usually around 10 days. There are many styles to choose from, and I like the online "try on" so you can see how they look on your picture. It's a very simple process to get the glasses you need. I highly recommend Zenni.
Thank you for your review, and for being a loyal Zenni customer Robert!
My previous purchased glasses turned out to be too small for myself. So I returned and ordered another pair. Firstly, this pair measurements are very close but there's significant difference in size. Secondly, they did not apply refund to my last purchase which is a bummer because I could not wait for refund to be processed, need the glasses asap. Thirdly, why is glass anti reflection coating so expensive.
Thank you for posting your Zenni review of the size of the two pairs of eyeglasses on your immediately previous order, o4484452173, placed on January 27,2022, for half-rim, oval, stainless-steel, spring-hinged, gray frame 452012 and black frame 452021, which is the same frame as 452012 but in a different color, each with a frame width of 130 millimeters. We were sorry to read that these frames did not fit you well, and we apologize for any disappointment you experienced as a result. You returned these two pairs of eyeglasses to us for a 100 percent refund in the form of store credit to your Zenni account, and we received these eyeglasses and issued this $15.36 store credit refund on February 8,2022. However, you had placed your next order, o4508411702, on February 7,2022, one day before we received the returned eyeglasses and issued the 100 percent store credit refund. Therefore, we are also sorry that the store credit was unavailable to use on this order, but you may use it on any subsequent order, since store credit does not expire. For order o4508411702, you selected two pairs of eyeglasses in half-rim, rectangular, stainless-steel, blue frame 461816, with a frame width of 141 mm. We hope that these eyeglasses frames fit you well. Since you mention the size of the frames you have selected, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding your comment about the anti-reflective coating, we see that on most of your recent orders you selected no anti-reflective coating. On the orders for which you selected an anti-reflective coating, you selected the standard anti-reflective coating for $4.95. We were also sorry to read that you believe that this anti-reflective coating is expensive. Nevertheless, we thank you again for posting your review.
Very difficult to get refund - multiple calls and chats later...did...
THEN I discover that I almost lost money... initial invoice: $56.85...
I paid return shipping: $22 and finally was refunded $46.90
In other words... I paid $32 towards trying on a pair of glasses that didn't work as promised... and I had to fight for what I did get...
Won't shop here ever again... and recommend you don't... M
The glasses took about 2 weeks to come in but they look and feel great on my face. I'm 35 and haven't worn glasses since grade school so I was skeptical about going too expensive. These are a great starter pair and I will be buying more once adjusted. Only downfall, is the cloth that comes with the glasses doesn't clean them that well. Other than that, great purchase!
In my 34 years of wearing glasses zennis glasses have been the worst purchase in my life. I spent 400 bucks on two pairs of glasses one pair being strictly sunglasses. Both pairs have been terrible. The sunglasses tint is uneven in certain spots. I got them earlier this year 2023 and my daily use glasses are already scratched to hell to the point that there's a permanent blurry spot. I'd love a full refund but I'm past their return policy. Not to mention my daily glasses that are black are actually a clear frame painted black. I highly not recommend wasting your money with this company especially when you depend on a product that helps your daily living as I do. I order these in April
Honestly, the cheapest place to get glasses from. Typically glasses cost me $200 + due to my astigmatism but with Zenni, they only cost me $50. I have been buying from them for 5 years now and each glasses has been great and affordable. I always recommend Zenni to my friends who need glasses since it feel so much less of a rip off compared to "designer" frames and glasses from those in person store.
Only thing i wished is that their return policy was more convenient. Otherwise overall great online glasses store.
I have ordered twice from Zenni and am happy with the glasses, the delivery time (less than promised time), and the PRICE! They are upfront about being based in Hong Kong. Even with the add-ons (anti-reflective coating) the total cost is so much lower than anywhere local (eg. 3 pairs for under $50 both times I have ordered). Be aware that if you have a complex prescription, it may be harder to get the prescription and adjustments just right.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review of your recent purchase from Zenni Optical.
When we saw that you assigned us one star, we braced ourselves for negative comments, which is what we customarily find in a one-star review. However, we were pleasantly surprised to find that your review contained the type of comments we typically see in a five-star review. Nevertheless, we are delighted to read that you are happy with your new progressive lenses. We are also thrilled to know that you plan to order from us again in the future. We very much appreciate your business and we look forward to serving your eyeglasses needs in the future.