Zenni Optical

When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses.
Zenni is the best in delivering what they promised to their customers.

My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!

Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.

I ordered 2 pairs of glasses and paid extra for Rush delivery for an upcoming road trip. One pair was rushed and the other wasn't. I contacted Zenni to learn that they didn't offer Rush on the second pair, even though they accepted my payment for Rush delivery. I asked why they didn't tell me that at the time I placed the order, so I might have selected a different pair. No answer and no refund. Won't use these clowns again.

I really thought my eyesight was getting worse when in reality I had put my previous pair of glasses thru complete and utter hell! My vision problems were caused by my lenses being so scratched up from 2.5yrs of less than stellar care that other people could see the mass of scratches from a conversational distance. But at least that tells me the frames and lenses are made to last!

I've ordered two pairs of glasses from this company. Both were "metal" and snapped in the middle. Customer service chat is just AI and you can't get anyone to help you. They were not helpful as they cited their 14 day return policy.

Very happy with my glasses. They are very stylish. Fit like a glove. They do their job better than other glasses I've had for less than a 1/4 of the price. Get your prescription. Get your own PD, it's easy. Go with Zenni.

This was my first/last time trying Zenni. Frames are cheap, but one of the prescriptions (ordered two same script diff frames everyday glasses) is off - super blurry. Been trying to get a refund for 3 days because they obviously got the script wrong. Their CS is very slow - wonder if they're trying to drag out process to the 14 day mark to avoid refund. Extremely annoying. Have been ordering glasses online for 10+ years, never had this much difficulty.

I bought a pair of "progressives" from this company and the cost went from $15 up to $80 real fast. Ok no problem, I paid it because I needed them. I received them and the prescription was all wrong, I can't even see out of them and guess what? They're not progressives! Confirmed with my own optometrist.

So I contact them hoping they'll let me return them for a full refund so I can get my glasses elsewhere. The answer I get? We'll send you a label and we will "inspect them" and it will take 14 business days. 14 BUSINESS DAYS! That's more than a month so they can decide whether they want to give me a partial refund. Really? I will be filing a dispute with my card because this is ridiculous. I have to now go buy another pair since these are unusable and I refuse to give these people a dime when they won't even offer reasonable customer service.

Tons of nice frames but none of them fit my prescription since it's supposedly too strong, even though I had no problems getting glasses from a rival site or other places.I returned a pair of glasses and they gave me store credit so at least customer service is good.

Glasses get white fog stain that cannot be removed after a short time.
I informed Zenni multiple times and thus far they wont do anything about it.

I ordered 2 pair of eyeglasses and 1 pair of sunglasses. Per their website measurement process, I needed a size xs frame. I found this odd, but, went along with it because I did the measuring 3 times.
These 2 pair of eyeglasses look like I bought kids glasses for my adult self. They are hideous looking on my face.
The sunglasses I ordered bigger because the ones I liked only came in a bigger frame size. They are how the eyeglass frames should actually be.
So, I reached out to customer service, no biggie, mistakes happen. These people, multiple agents, argued with me saying I'd have to pay shipping again. For their error! RIDICULOUS! So, I asked instead for a full refund and I'd just order elsewhere. They do not agree to that, either.
So, now apparently I'm going to have to dispute it with my bank. Because this company will not admit to their own error
I will never order from this awful company again.

Very difficult to get refund - multiple calls and chats later...did...
THEN I discover that I almost lost money... initial invoice: $56.85...
I paid return shipping: $22 and finally was refunded $46.90
In other words... I paid $32 towards trying on a pair of glasses that didn't work as promised... and I had to fight for what I did get...
Won't shop here ever again... and recommend you don't... M

I have ordered from zenni about 10 times. At first, the glasses quality and prices were amazing, and the customer service was great. In the last year, Its been very challenging to get any real help through them. Email customer service is slow and unhelpful. Returns have been made to be very difficult, requiring to deal with multiple emails and a lot of red tape.

Today, my order arrived and the glasses are too small. I wont bother to try to return them, instead I will go to a brick and mortar store locally.
I'm done with this company.

Gave them my prescription as required. Selected "progressive" since that's what I have and want. The glasses that came were not progressive and, hence, useless to me. Kept chatting with their "support" for an hour to get money back, but they claimed I had applied for "single vision", a blatant lie or if it's something wrong with their shop. I was eventually offered a 50% refund minus shipping which I declined. I wanted all my money back. Don't use them.

I have been a zenni customer for several years. This last time my glasses arrived bent and crooked (to the point that the lens was touching one side of my lashes). Since they are plastic (clear) frames I contacted customer service. They sent me "how to" bend them back in place. So they told me to heat up the lens and try to bend back in place. Didn't work. Contacted them the next day and they tell me they can send me a new frame and I would have to switch out the lens. Why not just send me a new order and I send back the old one? Or I could only get 50% refunded. First off, I purchased these expecting them to come in good working order not bent. Why do I have to mess around with the lenses? And why can I only get 1/2 my money back? I didn't bend them? They lost a customer for sure. If they keep treating their customers the way that they do they wont be in business for much longer.

Vision is bad in 3 glasses, w fresh prescription. I got a pair solely for the blue transitions and they are light grey and don't go to full sunglass darkness

I have been a zenni customer for years without issue. My most recent pair arrived and right out of the box I knew they were wrong. Upon further inspection the right lens was the incorrect prescription. No big deal, mistakes happen. So I reached out to customer service and they refused to send a replacement or issue a refund until they "inspected" the glasses. And that inspection process meant waiting a minimum of 3 weeks for a refund or 5 weeks for a replacement! Totally unacceptable! I will definitely be returning these, but I certainly won't be ordering any more from zenni!

This company has the worst customer service and treats you like another number with their automated rehearsed responses. I purchased 22 pairs of frames from them and not a single one could be put toward their reward program that launched in 2021 when I bought those frames in prior years. They really show their appreciation for their valued customers. My last pair of frames had a manufacturing error and they wanted me to pay for shipping. Interesting. Good luck. This company has gone down the gutter.

I just ordered 2 pairs of glasses in desperation, as my last pair broke. I opted at check out for PayPal with 4 payments over time. It went through or so I thought. When I checked my bank acct to see if they had taken out a fourth of the total, I was shocked to find that they had taken out the full amount. I immediately called customer service and got a woman with a very heavy accent I could barely understand. She informed me because I selected the expedited option the payment could not be changed nor could the order be canceled. Even though it was less than 15 minutes since I placed the order. I just incurred a $4000 charge for a veterinary emergency so 4 payments was really needed. No where did I see that my order must be paid in full for that option or I would have only ordered one pair out of necessity. I have no complaints with the actual glasses. I've had several pairs from them in recent years with no issues. However their customer service is severely lacking and I am completely dissatisfied. In the future I will consider another on line eye glass retailer that is more reputable.

I started buying glasses from Zenni after I retired from the Army 12 years ago and have been absolutely satisfied. They shipped to the various APO addresses that I stayed at and had no issues sending out a new set of glasses when one of my pairs came in with the wrong script. The lenses hold up under severe impact and the frames do the job their designed to do and look good doing it. I buy very inexpensive frames and have had several people ask me where I get my glasses. I always tell them that Zenni is the place to go!

Zenni Optical is my go to for eye wear.
I could get lasik surgery but their frames are so lovely I'd rather not.
I have a total of 10 different pairs. And each to match my accessories.
I have absolutely no complaints!

Thank you Zenni

I had nothing but the issue with ordering my glasses that I needed an emergency replacement of. First, they took my payment but never process the order. Didn't find out until 3 days later. Then I had to reorder them and paid for express delivery. I didn't message about the status because the tracking never show anything. Found out on the 24 that it was at the fulfillment center in California wait for ting for FedX then tonight three more days later they told me got to the fulfillment center on the 26. They keep saying in 24hr I will have a tracking bit it been over 72 and nothing but the same lie.