I like these glasses, however, the "Amber" color they are suppose to change to in the sun is not very dark! I wanted these for an upcoming Cancun vacation. Also, they really don't look amber. I've always been happy with my purchases; but I have had three corneal surgeries, and I think my PD is off now - again... I may need to send these back after my next eye doctor appointment for an exchange.
Thank you for asking, Nancy
Once I got all my measurements, just picked my frames and received 2 great pairs of glasses.
Now I'm ordering more, because they are light weight, fit great and are so economical. I able to order some extras to have around in case my dog eats another pair! She has gotten 4 pair so far, Thank goodness for Zenni!
Would've done a five star review but the frames I ordered for my daughter are big. Thought since I was ordering a childs paid of glasses that the frames would fit around her ears better. They stick out about an each behind each ear.
I just bought my 3rd pair in about 3 years. The quality went down significantly. One bow/temple seems to have been attached crookedly. I reached out for customer service but they had no interest in resolving the problem, just processing a return. This means I wait, pay shipping again, and am not guaranteed I won't have the same problem.
Great prices. Okay frame selection, although they discontinue older styles, such as the one you're currently wearing and would like to replace; no such luck much of the time. Rx matching is excellent. Shipping times could be faster, but when it's a Chinese manufacturer, you're going to have to be patient. I wish the "try it on" feature was easier to use; I often have to poke around and click around 3 or 6 times before I get it to work.
This is our third time
Buying the same pair of glasses from Zenni. On this pair there was grey scuff marks that came up on each lens that cannot be removed. We do all the extra add ons for the glasses including name so it's always more expensive but always worth it. It looks like the reflective or sun blocking coating that has messed up on this pair. We've always used Zenni in the past and never had this issue. I gave 3 stars just because our past experience has been wonderful.
Hi Megan, thank you for your review. We are sorry to hear that has happened with the lenses and can understand how frustrating this is. It does look like we have received your chat/email and our team is helping to troubleshoot this with you. We will be happy to find a solution for you and appreciate you taking the time to reach out!
I first tried the Chat function. Answers wouldn't go through. Hit Return repeatedly. Finally figured out you can't use punctuation. A period at the end of a sentence prevented the chat from working. The Chat person never answered the original question so I then called. It just got worse. The woman was rude, gave confusing answers, and then got condescending when I told her to just cancel the order. After the frustrating Chat her she just made me angry. Now they are holding my refund for three days. I was happy with my first order, but it was my last. Won't use them again.
Thank you for posting your Zenni review of your experience placing your most recent order with us, order o5187692445, placed on November 20,2022, for one pair of premium progressive eyeglasses.
We were sorry to learn that you had a difficult time using our Chat feature, and we apologize for any dismay you experienced as a result.
We were also sorry to read that you had a difficult experience with our customer service representative who answered your telephone call, and we apologize for any dismay you experienced due to this matter, as well.
However, we understand that the customer service representative confirmed that the order was entered incorrectly, with plus values on the Spheres when the prescription calls for minus values.
We canceled the order at your request today, November 21,2022, and we advised that the full refund of what you spent on the order will be issued to your credit card within the next 48-72 hours. When we have issued this refund, we will email you a transaction number.
We hope that, once the refund has been issued, you will place a new order for the premium progressive eyeglasses with the correct prescription.
This outfit was a surprise! From the ad in an in flight magazine, I ordered a pair. Exactly what I needed. Allowed me to tweak my scrip to optimize my corrected vision. (Don't try this at home unless you're familiar with optics). What I learned: You can get a nice pair of spectacles without paying $400 just for frames! They do give you options, and a bit of shopping their site you can come up with a good product that looks good and is perfect optically. Thank you!
Using Zenni for the first time, I was pleased with how easy it was to use. I have bifocals and it took me awhile to get use to them, but it is going pretty well. I have only had no line bifocals for years and did not anticipate having regular bifocals again until they came in the mail, but gradually adjusting. The glasses are a little bigger on my face than I hoped but I didn't see a smaller size. Altogether I can read and see everything I need to which is what I needed in a pair of glasses at an extremely low price.
Thank you.
My lenses were blurry and they refused to provide a full refund even after I jumped through all their hoops to prove I didn't make a mistake with the ordering process. Will never be ordering glasses through them again, especially since Costco now has glasses just as cheap.
Thank you for posting your Zenni review of the single-vison distance eyeglasses you ordered from us, with which we were sorry to read you could not see well. Consequently, we apologize for any dissatisfaction you experienced as a result. You confirmed with a copy of your prescription that you entered it correctly on our website, and you also confirmed that your eye doctor provided your pupillary distance (PD) measurement. Therefore, since you contacted us about this matter within your order’s 30-day warranty period, which starts the day the glasses are delivered, we invited you to return the glasses to us for an inspection, by emailing you the instructions to return the glasses to us for an inspection as well as a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free, or, since you requested a full refund, we will be happy to fully refund what you spent on this order, $32.16, to the credit card you used to pay for it. However, if our inspection finds no manufacturing errors on the glasses, we can offer to return them to you or issue either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. We are eager to receive and inspect the returned glasses, in the hope that we may resolve this matter to your satisfaction.
I placed an order and received my package with out any problems. Very happy with my selection and they fit perfectly. This was my second order within a month. For some reason the first pair did not have the auto tint for the sun but I still wear them anyway. Have told numerous people about Zenni glasses and several have already gotten new glasses. Just love this company and so glad we found them. The price is great when on a fixed income and the product exceeds the price. Will most definitely will continue to get my glasses from Zenni
I started buying glasses from Zenni after I retired from the Army 12 years ago and have been absolutely satisfied. They shipped to the various APO addresses that I stayed at and had no issues sending out a new set of glasses when one of my pairs came in with the wrong script. The lenses hold up under severe impact and the frames do the job their designed to do and look good doing it. I buy very inexpensive frames and have had several people ask me where I get my glasses. I always tell them that Zenni is the place to go!
Great experience purchasing my first pair of glasses on line. Needed help though, since I'm not versed in all the technical stuff. Loved the detailed steps in the process and option to return/exchange glasses if there are fit issues
I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!
The prices are amazing, quality of the frames is great and they arrive in just a couple weeks. We love zenni and have bought our last 6+ pairs from them. Great for little kids too because they go though many pairs of glasses and going through your eye doctor gets pricey!
The prices are very affordable, there are plenty of frames to choose from, and the form to enter your prescription is very easy to use.
That being said, I did accidentally enter my prescription incorrectly, but Louise from customer service helped me figure out where I went wrong and how to return the incorrect ones for store credit so I could order the correct ones.
Everything is done in a reasonably timely manner with continuing updates.
I will definitely use Zenni again.
I was so excited to order from them. After two unsatisfactory purchases, I can tell you that the quality isn't there and return policy has lots of conditions that will catch you off guard. Their delivery takes forever. There are much better companies out there for glasses. Instead of focusing on customer service, their customer service reps are quick to point to their "policies" as a way out of dealing with their customers' individual concerns. Look elsewhere and spare yourself the grief.
I've order 4 pair of glasses from Zenni in the last couple years. I have loved them all! Using their site to try on, is perfect. Their prices are unbeatable! I tell all my friends. Never, will I purchases eye glasses anywhere else. Thank You Zenni, you make me look good!
I was a little wary ordering glasses online. But, it was so easy and when the glasses came they were perfect! Ended up ordering myself and my 3 girls 2 more pairs each! At those prices you can have backups for your backups!
I've ordered many glasses from Zenni Optical company! You can not beat the quality and prices. I have even stared buying my parents glasses from here, just get the prescription from their eye doctor. I am really pleased with this agency for sure.
Thank you for posting this complimentary review of Zenni Optical.
We are delighted to read that you have several pairs of Zenni glasses and that you are happy with the price you paid for them and with their quality. We are also happy to know that you have shared your fondness for Zenni glasses with your parents. We are thrilled to have you as a customer! We hope you will continue to patronize us for a very long time.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent pair of eyeglasses you received, a pair of standard progressive glasses with an amber photochromic (light-sensitive, auto-tinting) feature. We were sorry to read that the lenses do not get very dark, and that their color does not appear to be amber. In addition, we were also sorry to read that the pupillary distance (PD) seems off. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that you used a dual PD on this order, o4140052796, 30.5 millimeters for each eye. For the two orders you placed most recently prior to this one, o3243245192, placed on September 1,2021, and o3241199813, placed on September 1,2020, you used dual PDs of 31 mm (right eye, OD) and 31.5 mm (left eye, OS). Insofar as you posted this review within the order’s 30-day warranty period, which starts the day the glasses are delivered, if you do not contact us again until after you return from your vacation, this order still will be covered under the warranty. If you were to email us a picture of the lenses after they have been outside in the direct sunlight for approximately 5 minutes, at service@zennioptical.com, and if you put your order number, o4140052796, in the subject line of the email, we will be happy to peruse the picture to see if the lenses look amber and if they seem dark enough. We want to confirm that our generic photochromic feature works best under optimum conditions, when it is sunny and cold outside, and that the lenses should get approximately 50-60 percent dark. If you email us a picture of the lenses and they do not appear to be dark enough, or amber, we can offer to remake the glasses for you for free, or if we cannot determine whether the photochromic feature is defective, we will email you instructions to return the glasses for an inspection of the photochromic feature. We will also email you a prepaid mailing label you may use for return postage. Moreover, if any aspect of the prescription or PD seem off, as you indicate, you may return the glasses to us for an inspection of this matter, as well. To obtain instructions to return the glasses for an inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you the prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label to use for return postage. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.