This is the second pair I ordered. Returned the first pair that didn't fit well. This pair has the adjustable nose pads. That became really important with progressive lenses since they need to fit just right. Keep in mind the bridge measurement provided is not the measurement of the opening, rather it is the distance between the lenses. Thick frames will have a much smaller space for your nose then the same measurement with thin frames.
So far really like this pair. Time will tell how well they hold up.
Recommend not wasting the few dollars on the clip ons. Go elsewhere, spend a little more and get better ones..
I ordered a pair of progressive lenses from them. My optometrist checked them and told me they didn't have the right prescription for distance. Instead of the -0.50 I entered when I ordered them, they had 0. They were a waste of money. This is Zenni's response...
"We checked and found that you ordered Mid-Range Progressive which features narrower near-range vision with greater mid-range vision for comfort and visual clarity within 14 feet. Designed for those who need enhanced up-close vision with the ability to see the entire room more clearly. Cannot be used for far.
Our lab technicians need to calculate the lens parameters for you based on your regular prescription during manufacturing Mid-Range Progressive or Near-Range Progressive. So the prescription on your glasses # ******* is different from what you entered."
This company is a joke!
Six months ago I ordered a pair of multi focal prescription glasses form Zenni Optical based on a recommendation from EyeGlasses-Online.info. I selected an inexpensive metal frame for $9.95 and the most expensive lenses (1.67 Digital Free Form Progressive). Lenses of 1.65 or more were recommended by my optician for my particular eyeglasses prescription. In addition, I ordered the standard anti-reflective coating for $4.95 and an extra pair of back up frames (no lenses, same model) for half price. Total cost $93.54 with coupon, a fraction of the cost I would have paid in Thailand. I received my glasses in 3 weeks. The frames were sturdy and lenses worked fine. I have been using my glasses every day since receiving them without complaint. I would recommend Zenni Optical to a friend looking for an inexpensive pair of glasses
I got my glasses and felt something wasn't right but assumed it was due to bad quality.
I went to an optometrist to check my eyesight and glasses. He confirmed my prescription but said the glasses have the wrong one (-2.00 instead of -2.25, and cylinder on both eyes! Which I don't have).
They refused to refund and blamed me for not contacting them within 30 days, as I could've known this was the issue by myself.
Stay away from them if you value your eyesight and money.
This was my first experience with Zenni based on word of mouth reviews. I used the "try on" feature to figure out how the frames would look on my face. Once received, the frames were much smaller than I expected. I'll wear them as reading glasses, but they're not my preferred pair of eyeglasses.
Had to return glasses cause did not fit good. Found out you only get back 50 percent return or 100 percent in house account. Most other companies return all money back with no questions asked. Live and learn.
Thank you for your review Brent. We are sorry to hear the glasses were not a good fit. It does look like we did issue the store credit for you, and if you need assistance with placing another order we are more than happy to help! We do also recommend measuring a frame you have at home that fits well, and ordering one with similar measurements. There is a guide linked below that will show you how to measure the frames, but if you need any further assistance please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media and we would be happy to help you. https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
I was and remain happily surprised at the quality, cost and speed of purchasing prescription eyewear through Zenni Optical. I've replaced my three pairs of glasses, computer glasses, distance glasses and distance sunglasses. The new frames are uniformly lightweight, well made and attractive and they fit perfectly! An astonishing value! I could not be more impressed or happier! Highly recommended!
Thank you for posting this very complimentary review of Zenni Optical. We are happy to offer high quality products at a great value and to deliver all of this in a timely manner. We are thrilled to know that you’ve taken advantage of our service multiple times. We hope you come back again soon. We promise to deliver the same or better service next time.
Had a couple problems arise with my order (one was my fault and the other was shipping related - item never arrived). I can't say enough good things about Zenni's customer service. They resolved everything, with a kind, friendly attitude at that. They knocked it out of the park! On top of that, they offer quality, stylish glasses at affordable prices.
What can I say? Another pair of fabulous frames, fantastic lenses, great tints & mirror finish adding up to a wonderful pair of glasses!
I buy at least one new pair each year and Zeno never lets me down. Even returns are pain free, if you have to have one.
Glasses are very affordable and quality is OK.
BUT: You do NOT get any customer service and the 30 days warranty is a joke!
Our clip-on sunglasses lost both screws and literally fell apart after only 10 uses and about 5 months after purchase. The customer service did not offer a courtesy replacement but a 10% discount on $3.95 plus extra shipping of $10 plus up to 10 weeks waiting time! Honestly? That's what you get from Zenni.
Thank you for posting feedback regarding your experience with Zenni Optical.
We can confirm that the warranty for clip-on sunglasses and for most components of a pair of glasses is currently 30 days from the day the item is delivered to you. However, we are sorry to learn that when you reported that your clip-ons fell apart after just a few uses, the agent who assisted you did not seek a supervisor’s approval to make an exception to this policy and offer you a free replacement, and we apologize for the dissatisfaction you experienced as a result. We would like another opportunity to make this right, so we ask that you email us at online_reviews@zennioptical.com, and put your order number in the subject line of the email and we will be happy to send you a replacement. We hope you will contact us soon so that we may resolve this matter quickly and to your satisfaction.
This is my second pair of glasses from this site and I love them all the same. Same quality for hundreds of dollars cheaper than big optical companies. These frames are super cute, they fit well. Like all glasses they're a bit snug and then loosen over a couple weeks.
I've been using zenni for years. Ok, frame quality, some times pretty good!
The lens in the last few years have been fairly thin for a -5.00 correction with optically smooth surface.
Out of over 10 pair from them only one pair did I have any complaints with.
That being said. The very reasonable price of zenni products makes that easy to over look.
Thank you Zenni! For providing a high value, quality product at an affordable price!
I bought frames and lenses in June. One of the lenses was slightly too small putting stress on the frame when cleaning. The frame snapped. Zenni replaced the frame since it happened within 30 days. The replacement frame snapped on the opposite side after 60 days. Zenni says there is nothing they can do, not even offer a discount.
This has been my third order and each time the glasses just were not right. Either too big or too small. No worries though, I will keep them for driving. In the future I will go to an actual store where I can try them on.
Thank you for posting your Zenni review of your most recent order, o5177701290, placed on November 18,2022.
We were sorry to read that the frame you selected for your single-vision gray sunglasses with our Blokz® blue-light-blocking feature – full-rim, aviator, stainless-steel, spring-hinged, gold frame 419014, with a frame width of 140 millimeters – did not fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
We were also sorry to read that the frames you selected on your two previous orders did not fit you well, and we also apologize for any dismay you experienced due to the fit of these frames.
For what appears to be your first order with us, o5150527130, placed on October 23,2022, you selected this frame for your standard progressive eyeglasses – half-rim, rectangular, stainless-steel, spring-hinged, gray frame 451512, with a frame width of 140 mm.
The notes in the database record of this order indicate that you returned the glasses for a 100 percent refund of their price in the form of store credit to your Zenni account because you wanted single-vision eyeglasses, not progressives.
There is no note in the database record indicating you mentioned the fit of the frame.
Your next order, o5177701036, placed on November 2,2022, for one pair of single-vision distance eyeglasses with Blokz® – in full-rim, rectangular, memory titanium, spring-hinged, gray frame 316412, with a frame width of 144 mm.
Since this order was paid for with a portion of the store credit we issued when you returned the eyeglasses in frame 451512 from o5150527130, when you returned the eyeglasses in frame 316412 we issued a 50 percent refund of the price of these glasses to the PayPal account you used to pay for the previous order.
The U.S. Postal Service website advises that order o5177701290 was delivered to you on December 3,2022, which means that it was within its 30-day warranty period when you posted your review.
If you would like to return these eyeglasses for the refund option available for an order paid for with a combination of store credit and funds from a PayPal account – a 50 percent refund to the PayPal account of the amount of store credit that was used to pay for the order and a 100 percent refund in the form of store credit to your Zenni account of the amount of PayPal funds that were used to pay for the order, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the eyeglasses for this combined refund when you provide the order number, o5177701290.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5177701290, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for the combined store credit and PayPal refund.
In addition, since you mentioned the fit of these frames, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a great 2023!
My son could not see out of the glasses on the sides it had a weird curve he said. I used prescription from dr office with pd. Return policy seemed like it was created to have people avoid so thats what I did. I just ate the money and will never order online again. Just go in to a real dr office and get glasses.
Thank you for posting your Zenni review of the eyeglasses you ordered for your son, with which we were sorry to learn he could not see well. Consequently, we apologize for any dissatisfaction you and he experienced as a result. This is the first order we see that you have placed with us, so we cannot compare the prescription and pupillary distance (PD) you used for this order with those on a previous order for eyeglasses with which your son could see well. Moreover, you posted your review one month after the end of the order’s 30-day warranty period, which started the day the glasses were delivered, which Federal Express advises was December 2,2021. Nevertheless, insofar as this appears to be your first order with Zenni, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to invite you to contact Zenni Customer Service, at 1-800-211-2105, about this matter. Please have a copy of the prescription you received from the eye doctor handy when you call, because the customer service representative who answers will ask you to read it to them, so that we can confirm that the prescription values were entered correctly. If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses to us for an inspection. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for your son for free. If we find no manufacturing errors, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4315067841, in the subject line of the email, and please attach a copy of the prescription to the body of the email. If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If we see that the prescription and PD match what you entered, we will email you the instructions to return the glasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage. However, if the prescription or PD does not match what you entered, we will ask you if you would prefer the 100 percent store credit or 50 percent credit card refund and email you the relevant return instructions, along with the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.
I was a bit nervous because OB the low price but the frames are high quality. My 7 year old looks amazing and I'm not worried about the frames as he plays and we tumbles around. I'm very happy with this purchase.
Ordering was completely easy to navigate thru. Though they need to give more options for Large or Wide Widths frames. Ordered 2 pairs. Both Wide Widths but one fits very tight on face. The other fits fine except for hurts behind right ear tip too tight.
I have used Zenni for years now. I love the hassle free, no pressure option of purchasing glasses. There are so many options and designs. The pair I recently purchased, I have bought 3 times due to unfortunate incidents. I'll try a new design next pair
I have been a zenni customer for several years. This last time my glasses arrived bent and crooked (to the point that the lens was touching one side of my lashes). Since they are plastic (clear) frames I contacted customer service. They sent me "how to" bend them back in place. So they told me to heat up the lens and try to bend back in place. Didn't work. Contacted them the next day and they tell me they can send me a new frame and I would have to switch out the lens. Why not just send me a new order and I send back the old one? Or I could only get 50% refunded. First off, I purchased these expecting them to come in good working order not bent. Why do I have to mess around with the lenses? And why can I only get 1/2 my money back? I didn't bend them? They lost a customer for sure. If they keep treating their customers the way that they do they wont be in business for much longer.
Such an easy process. Website works properly! I love that you can take a pic and try on glasses using your picture. Simple and easy to add prescription for purchase. My order arrived in a week although it said 1-2 weeks. Received a follow up email to confirm that I received my order which led me here. Amazing company, amazing process, my son loves his glasses. They are sooo cute!
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review of your recent purchase from Zenni Optical. We are sorry that you couldn’t see well with your glasses and we apologize for the disappointment you experienced as a result. Additionally, we realize that the explanation of the issue that was offered to you previously could have been clearer, so we’d like to take this opportunity to clarify how our progressive options work. Zenni Optical offers 3 progressive design options: Standard, which is an all-purpose lens designed for full-range distance vision of 20 feet or more, the Mid-range option, which has a distance range of approximately 14 feet and the Near-range option, which has a range of about 3 feet. When placing an order for progressive lenses, it is necessary to enter the prescription just as it was given to you by your doctor. However, by selecting either the Mid-range or Near range options, the distance prescription changes. Your distance prescription of -0.50 allows your lenses to be corrected so that you have visual clarity at 20 feet or more, and when Mid-range lenses are selected, as they were on your order, the prescription is altered (the power of the lens becomes weaker) to compensate for only 14 feet of clarity and the lenses will not be suitable for viewing things any farther away. We hope this information is provides some clarity. Nevertheless, as advised in our email communication earlier today, we are happy to remake the glasses for you as Standard progressive lenses which will give you the full distance range you desire. Once the order is completed and shipped, we will email you the tracking number. We hope these measures meet your satisfaction.