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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I only use Zenni to order my glasses. I bought these and several others. They get here on time everytime and the quality of the glasses are amazing and hold up for years. I am in love with Zenni and I recommend it to everyone on a budget.
The site was easy to use, and the glasses came that same week.
The glasses are very comfortable. I really liked the model since I have a very high prescription and with this frame you can't see the thickness of the lens.
I've used Zeeni for years now. Despite being one of the cheapest options the frames and lenses hold up great.
This is my third order from Zenni - it was prompt and correct. Outstanding value, will be back again!
Love the look but a little tight behind the ears. Gives me a headache after awhile.
Even though my first pair wasn't delivered correctly, Zenni was nice enough to make me happy and redid my order and got me my new pair quickly. The glasses have all the extras on them and they were still way cheaper than any eye doctor around. Thanks guys!
Easy to order and received them fast. Sturdy quality frames. Lenses are very clear.
This is my 20th pair of Zennis and each one has been great! I love having so many to pick from. I can mix and match with my outfits each day.
I couldn't have asked for a better experience - from very high quality of information about the frames, great and timely customer service to answer questions and guide me, good solid selection of frames and lens options, great prices and shipping/packaging quality and timing. I wouldn't hesitate to purchase more in the near future -
Something is off with the progressives I got. I can't wear them And revert back to my glasses I got elsewhere in-person.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5180888128, placed on November 9,2022, for one pair of premium progressive eyeglasses.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 17,2022, which means that it was out of its 30-day warranty period when you posted your review on January 2,2023.
Nevertheless, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these eyeglasses to us for an inspection, if you confirm with a copy of the prescription you received from your eye doctor that you entered the prescription correctly.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5180888128.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 61 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if we find no manufacturing errors, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5180888128, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order.
We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
I have ordered at least about twelve different times...got my friends to order, we all love these glasses
The glasses are just what I ordered thanks so much!
Went into a store and seen these frames for $129.99 that I liked, came on this site and got them and the lenses for $55.
The glasses themselves I've ordered before. Good fit and the rx is correct. The add ons I purchased were sunglass and driving-at-night clip-on lenses. They are terrible.
Quality isn't there and they do not stay on the glasses nor do they seem to keep their shape. I love my other Zenni purchases but these are not good, even for the money.
Thank you for posting your Zenni review of your order o4851752349, placed on November 13,2022, for one pair of single-vision distance eyeglasses with one pair of clip-on sunshades and one pair of night-driving clip-ons.
We were very sorry to read that you dislike these two pairs of clip-ons, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 22,2022, which means that it was out of its 30-day warranty period when you posted your review on January 1,2023.
Nevertheless, we can make a one-time customer service exception to extend the warranty period on your behalf to enable you to return the two pairs of clip-ons for a 100 percent refund of what you spent on them to the PayPal account you used to pay for the order.
Therefore, if you would like to return the clip-ons for the 100 percent PayPal refund, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the clip-ons when you provide the order number, o4851752349.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4851752349, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the clip-ons for the 100 percent PayPal refund.
We will email you the return instructions and the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, so that we may receive the two pairs of clip-ons and issue the 100 percent PayPal refund.
We also hope that you have a great 2023!
Great experience. No issues. Great price and quality.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your enormously gratifying Zenni review!
We are delighted to know that you have been happy with all 20 pairs of eyeglasses you have ordered from us.
It was good to read that you appreciate all the different styles of frames we offer, so that you may mix and match your eyeglasses with your outfits.
Ms. Piquet, we thank you again for taking the time to post your favorable review.
Moreover, we hope that you have a great 2023!