Gabriela P.

Thank you for posting this review of your recent purchase from Zenni Optical. We are sorry that you couldn’t see well with your glasses and we apologize for the disappointment you experienced as a result. Additionally, we realize that the explanation of the issue that was offered to you previously could have been clearer, so we’d like to take this opportunity to clarify how our progressive options work. Zenni Optical offers 3 progressive design options: Standard, which is an all-purpose lens designed for full-range distance vision of 20 feet or more, the Mid-range option, which has a distance range of approximately 14 feet and the Near-range option, which has a range of about 3 feet. When placing an order for progressive lenses, it is necessary to enter the prescription just as it was given to you by your doctor. However, by selecting either the Mid-range or Near range options, the distance prescription changes. Your distance prescription of -0.50 allows your lenses to be corrected so that you have visual clarity at 20 feet or more, and when Mid-range lenses are selected, as they were on your order, the prescription is altered (the power of the lens becomes weaker) to compensate for only 14 feet of clarity and the lenses will not be suitable for viewing things any farther away. We hope this information is provides some clarity. Nevertheless, as advised in our email communication earlier today, we are happy to remake the glasses for you as Standard progressive lenses which will give you the full distance range you desire. Once the order is completed and shipped, we will email you the tracking number. We hope these measures meet your satisfaction.