Zenhotels

Don't use zenhotels for your booking! My experience wasn't good I booked with them and when I got to the hotel to check in they told me that I have to pay almost $2,000 more because my children age appear as a 0 so because they were 13 and 16 they have to pay, I called Zenhotels and their response was I was my mistake when I booked, apparently I made a mistake but I asked for any other option since I was already there, they couldn't help me fixing the ages and charge me the difference, The only option after being on the phone with them for 2 hours was to send a request to the department in charge and see if they can add 2 people but they never called me back and I ended paying for them at the hotel. Never again!

I have booked, a week ago, a room in a hotel in Leros island in Greece. I received a confirmation for another hotel under the same name but IN ANOTHER ISLAND ( Kos Island).
I am trying more than a week now to resolve the problem and they always answer me with the same message by default ( we are working on it!)
I tried to call the hotel in Kos to cancel the wrong reservation but by my surprise the owner of the hotel told me that no booking was made for me, and moreover that he doesn't cooperate with Zen Hotels! He personally said that probably they are scams that they are after people's money! And this is true because I have already paid for a service I will never use!
STAY AWAY FROM ZEN HOTELS!
Do not ever, EVER, use them!

After a long fight they offer me other hotel because the son I choose was full. I didn't like they new choice so I ask for my money back. They refund me after all

Do not use this company, there are multiple alternatives to book hotels. Save yourself the headache and stress and use any of the other ones.

Dmitriy C. Was of no help at all and completely useless.

I GIVE ONE STAR BECAUSE GIVING LESS IS IMPOSSIBLE. I BOOKED AN APARTMENT THROUGH THEIR WEBSITE AND THE OWNER DISAPPEARED INTO THIN AIR WITHOUT GIVING US THE APARTMENT UPON OUR ARRIVAL. WE ASKED FOR A REFUND OF WHAT WE HAD PAID AND AFTER SHOWING THEM THE NUMEROUS UNANSWERED CALLS FROM THE OWNER OF THE APARTMENT THE CUSTOMER SERVICE STOPPED ANSWERING OUR EMAILS AND DID NOT GIVE US A REFUND. NOT RECOMMENDED BECAUSE THE WEBSITE IS NOT PROFESSIONAL AND THE CUSTOMER SERVICE IS RUDE.

I want to put awareness that ZenHotels are cheating with putting wrong pictures and presented that the Hotel Globales Acuario, Tenerife is a hotel worth paying for and when you are getting there in person you see that this is a awful place that is not even close to the pictures that were presented on ZenHotels website.
We booked Globales Acuario, Tenerife on ZenHotels because we wanted a Hotel and put in search hotel. They took our money in advance immediately (for 2 rooms for 4 people for 7 days), we got there and saw that this is not a hotel and what we wanted and they cheated us, we canceled our booking and they didn't want to give us all our money back!
Awful!

Thanks to Zenhotels, we managed to save 35% of the hotel cost. Great prices. Only we were not sent a voucher for the hotel, but this was not a problem.

I have made a reservation through Zenhotel almost 2 months ago to a hotel accommodation in Pullman Hotel JLT DUBAI for 14 - 26 July 2021, and until this moment, I have received no confirmation to my reservation... What to do next?!

I recently made a hotel booking for Voco in KSA with Zen Hotels; they charged for two nights in advance and did not secure my booking with the hotel. They shared with me the system-generated email from their own system with a reference number. But when I called the Voco hotel, there was no booking, and the hotel asked me to ask your vendor to provide a 7-digit booking confirmation as provided by Voco. It was two weeks before I had to travel, and I constantly followed up so that they could confirm my booking with the hotel and give me the reservation number as provided by Voco. They used to tell me daily that their experts were checking, but nothing happened, and the day of check-in came, and they did not book my hotel. On the chec-in day I messaged them and they had no confirmation.

Now, when they created this mess and never made my booking, I had to pay again with another vendor for that hotel.

Now Zen Hotel is sending random messages that their experts are looking into this, and on email, they write that the hotel is not agreeing to a refund. So they are living in their own world, trying to deceive people. Ideally, if a vendor fails to secure bookings, they should apologize and give back the money.

For weeks I had been following up for booking confirmation initially, and daily they came up with the same story that their service providers are checking but failed to book my hotel, and now after weeks they are unable to give back the money. Also, they are blatantly lying, saying that the hotel is not agreeing to a refund, but in reality, they have no contact with the hotel, and they are just making false statements.

Now they are asking me to contact the hotel directly and tell them you did not check in, and if they agree, come back to us, and then we will see if we can refund.

They never had the booking confirmed with Voco. They are a bunch of scammers and liars, and their core purpose is to decimate people. Thank God I have all the chat proofs where I kept on requesting booking confirmation on the day before check-in and the day of check-in, and they kept on giving the same response that we are checking with the supplier to confirm your booking.