Maria G.

Don't use zenhotels for your booking! My experience wasn't good I booked with them and when I got to the hotel to check in they told me that I have to pay almost $2,000 more because my children age appear as a 0 so because they were 13 and 16 they have to pay, I called Zenhotels and their response was I was my mistake when I booked, apparently I made a mistake but I asked for any other option since I was already there, they couldn't help me fixing the ages and charge me the difference, The only option after being on the phone with them for 2 hours was to send a request to the department in charge and see if they can add 2 people but they never called me back and I ended paying for them at the hotel. Never again!