For Business
Write a Review For Business Write a Review
Thumbnail of user ionam2

Iona M.

Contributor Level

Total Points
84
0
1

1 Review by Iona

Zenhotels

  • Zenhotels

“Awful”
11/16/17

Paid full amount for Hilton hotel in Glasgow - Zenhotels booking cancelled one week prior to stay, avoid at all costs they cannot be trusted. Still, waiting on my refund, scam.

  • Comments (0)
  • 97.6K Views
Helpful  (4)
Thank you
Thumbnail of user dariag2
Alex U. – Zenhotels Rep

Dear Iona!

We do apologize for this situation.

Your reservation was cancelled because we did not receive the requested security code.

In order to guarantee the high level of transaction security, in some cases, we have to request a guest to provide a special code, which can confirm a transaction.

Our team has made a number of attempts to get in touch with you, but unfortunately, they were did not receive the security code.

We are very sorry that you did not manage to provide the requested code.

Please, note that your reservation was cancelled successfully and the money will be credited to your account soon.

Please accept our sincere apologies for all inconveniences caused.

Zenhotels.com Team

Iona Has Earned 4 Votes

Iona M.'s review of Zenhotels earned 4 Very Helpful votes

Iona hasn’t received any thanks yous.

Iona doesn’t have any fans yet.

Iona isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user carissac56
Carissa C. reviewed Zenhotels
1/17/24

I was charged for my hotel room twice. Calling fraud on this company. Save your money and book...

Thumbnail of user mfallon411
Matt F. reviewed Zenhotels
1/9/24

Went to visit my Dad dying of a brain tumor and my family double booked our stay. Within 20 mins...