Zenhotels
Questions & Answers
Here’s what buyers have asked with answers from Zenhotels staff and previous consumers.
17
questions answered
0%
answered within 1 day
Answer:
Dear Carolyn,
Thank you very much for the question. We strive for the high-quality service and we can guarantee reservations, which we offer. In order to be sure about your future booking, we can suggest you two ways how to reconfirm a reservation and it's all details:
1) You may request the confirmation of your reservation, and our employees will contact the hotel and ascertain the reservation.
2) You may choose the Care package. It is our service that can provide better conditions of accommodation, for example, a room with a nice view, higher floor and probably, a room upgrade. Plus, this service also includes the reconfirmation of your reservation.
We do take responsibility for reservations, and this regard, you may contact us, and we will be pleased to assist you.
If there are any other issues that need to be addressed, now or in the future don't hesitate to contact us at support@zenhotels.com, by phone +357-25654148.
Kind regard,
ZenHotels.com team
By Alex U., over a year old
Answer:
Hello! Our support team has already confirmed your booking with the hotel and sent you additional information about booking. You can find those letters on your email.
By Alex U., over a year old
Answer:
Dear Ali, if you do not collaborate with ZenHotels directly, then please contact your partner who lists your properties on their platrforms and ask to remove them from our website.
By Alex U., over a year old
Answer:
Hotel reservation was diverted to Red Doorz and Red Doorz keeps on changing the hotel locstion
By Maria A., over a year old
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