Zenhotels

I was charged for my hotel room twice. Calling fraud on this company. Save your money and book with another company.

Went through hell booking with zenhotels in sept 2023. Booked 3 months prior, 5 days before check-in called the hotel to double check booking, found out there is no booking. Went through 4 days of back and forth with zenhotels support giving excuses after excuses, thought they sorted it only to arrive on 5th day at the hotel to find out the booking was cancelled. Went though Agoda, booked and check-in immediately on the spot at the hotel. Just use more reputable platforms.

Ten days ago, my wife booked a hotel in Tokyo through their website. When we emailed the hotel to confirm our booking, they said that they could not find any reservation under our name. We called Zenhotels for an explanation last week and they keep saying they need more time to find out what happened. They have already taken our money and our trip is coming up in less than three weeks. It's supposed to be our babymoon but this is more stressful than relaxing, and the stress level is going higher by the day...

Booked an hotel on the 7th May and made the full payment. A couple days later contacted the hotel but they could not find my reservation. Have been in contact with zenhotels.com since the 21st May and, so far, the hotel still does not have the reservation. Have been in contact with Zenhotels customer service almost daily but until not they were unable to solve this issue.

UPDATE

I would like to inform that I was always in contact with zenhotels and they were always helpful in trying to resolve the situation. I'm sorry it took some time to get an answer but in the end everything was resolved. I can confirm that I have already received a refund. At the moment I have no reason to complain about zenhotels and therefore I am revising my evaluation of the company.

I had JUST a horrible experience! NO communication. None responsive email. Russian phone number for "customer service". This is a Guaranteed fraud! Save your money - owned by Hotelbeds.com!

UPDATE: ONLY after 17 emails sent to your company and filing a dispute claim with my bank did you respond. Your credibility is zero and I once again HIGHLY suggest to people they look elsewhere for making travel plans.

Scam. I paid for a superior room with Burj khalifa view and when I contacted the hotel, they said that they only removed a request for a one bedroom queen size bed. Which is much less compared to what I paid for the room.

We had to wait for the shuttle quite a while. The check in was good and professional and the room offered everything we needed for the 1 night. Cleanliness was alright, just the floor in the bathroom could have been done better. The breakfast was good in comparison to other places we stayed at during the pandemic. The hotel has a very nice pool area. We didn't use it but it looked very inviting.

Peggio non poteva andare, prenotato in data 27/11/23 tramite zenhotels a Pisa presso l'hotel Astor. Il giorno del check-in (il 3/11/23) chiamo la struttura per avvertire che sarei arrivato sul tardi. In struttura NON risultavano prenotazioni, chiamo il numero verde di Zenhotels e mi dicono che è possibile parlare solo in inglese, scrivo alla mail di Zenhotels, mi viene risposto in modo automatico più volte di contattare la struttura. Scrivo più mail all'indirizzo dove è arrivata la conferma della prenotazione e ogni volta mi dicono che è stata presa in carico la mia richiesta e che è la struttura che ha cancellato la prenotazione. Alle 23 di sera mi mandano dei numeri di strutture alternative da sentire per la disponibilità del pernottamento. Giornata ROVINATA e speso il triplo rispetto alla prenotazione fatta in data 27/11/23.

By chance I called to Hotel directly to ask a few questions regarding my stay and found out that no reservation existed in my name.
SCAM SCAM SCAM - going to be disputing this with my CC company.

I recently made a hotel booking for Voco in KSA with Zen Hotels; they charged for two nights in advance and did not secure my booking with the hotel. They shared with me the system-generated email from their own system with a reference number. But when I called the Voco hotel, there was no booking, and the hotel asked me to ask your vendor to provide a 7-digit booking confirmation as provided by Voco. It was two weeks before I had to travel, and I constantly followed up so that they could confirm my booking with the hotel and give me the reservation number as provided by Voco. They used to tell me daily that their experts were checking, but nothing happened, and the day of check-in came, and they did not book my hotel. On the chec-in day I messaged them and they had no confirmation.

Now, when they created this mess and never made my booking, I had to pay again with another vendor for that hotel.

Now Zen Hotel is sending random messages that their experts are looking into this, and on email, they write that the hotel is not agreeing to a refund. So they are living in their own world, trying to deceive people. Ideally, if a vendor fails to secure bookings, they should apologize and give back the money.

For weeks I had been following up for booking confirmation initially, and daily they came up with the same story that their service providers are checking but failed to book my hotel, and now after weeks they are unable to give back the money. Also, they are blatantly lying, saying that the hotel is not agreeing to a refund, but in reality, they have no contact with the hotel, and they are just making false statements.

Now they are asking me to contact the hotel directly and tell them you did not check in, and if they agree, come back to us, and then we will see if we can refund.

They never had the booking confirmed with Voco. They are a bunch of scammers and liars, and their core purpose is to decimate people. Thank God I have all the chat proofs where I kept on requesting booking confirmation on the day before check-in and the day of check-in, and they kept on giving the same response that we are checking with the supplier to confirm your booking.

I had already used this service twice. First time everything went smoothly, easy to choose a hotel, easy to book and a sweet price. Though the second time there were some issues. First of all I couldn't't reach the hotel via the phone to reconfirm my booking, so I had to call zenhotels like 5 times until they figured it out. The price was still great but I expected them to solve problems a bit faster.

Look at all the negative reviews, 122 at this moment. And monies taken by Zen Hotels. What recourse do dissatisfied customers have? NONE because you can't sue a Cyprus company. Why do the founders live in San Francisco and not at their company headquarters? Are they personally liable for funds stolen from innocent travelers? NO
Do you trust the Russians?
Need I say more?

An honest review - Zen denied my claim for a refund for 8 months taking extraordinary steps to do so. However, they recently made things right after repeated bad reviews from me. I'm hopeful Zen will take some concrete steps to improve so I am changing my rating from 1 to 3 stars.

The incident occurred in August. I had made a hotel reservation for Sheraton from 8/13 to 8/15 through their website, but they mistakenly booked my stay at a nearby Best Western. A couple of days before my arrival, I called to confirm my reservation, and they assured me they would transfer it to Sheraton. However, I never received a confirmation call or email, so I decided to book a different hotel through another company. To my surprise, I noticed that Zen Hotel had still charged my credit card, even though I had checked into Best Western.

I made numerous calls to their customer support, requesting a refund. However, they repeatedly delayed my requests and offered technical excuses for not refunding my balance promptly. I have recorded conversations with their representatives, where they claimed to have issued my refund multiple times. Despite their assurances, it has been over two months, and I have yet to receive the refund in my account. This experience has been extremely disappointing and reflects a lack of professionalism in both their business and customer service practices.

Don't do it, when you arrive at the hotel they have never heard of Zenhotels and have never received a booking...
Finally we did get our money back otherwise I would have given zero stars if that was possible.

Booking was made in Feb 2020 and funds paid. Covid came and the reservation was cancelled. Zenhotels "in writing" stated a refund would be paid within 30 days. 18 months later, they still haven't paid. Multiple emails sent and calls made with no response. Its really disappointing as there doesn't appear to be any consumer protection options to escalate this. Do not use Zenhotels

I was looking for a hotel/condo in cancun for a vacation coming up soon, I found this place, i reserved and not even 30 min later i found out that my other half had already booked another hotel that same morning, so I tried cancelling on the website, btw i paid 0.00. This was to be paid upon arrival. I called CS the guy told me I couldn't without a penalty, excuse you? I paid nothing! Then he "submitted a cancellation request, I never received any emails. Called again today and same thing. Guy told me i can't cancel and be given a refund. I PAID NOTHING HELLO! Anyway, i asked for an email to confirm a cancellation request I got it, now I received email that i can cancel but there is a penalty and not just that i have to submit a waiver to request cancellation! Incompetent employees and the worst website to reserve vacations! I deleted my cc and my profile. NEVER AGAIN I WILL STICK TO BOOKING.COM OR EXPEDIA!

I am very happy with the experience at Rydges. Very central to South Bank etc. Staff helpful. Room clean

I booked a hotel room in Anaheim at the Hyatt Place for 140 dollars, a good price. As I saw the email in my mail, I closed the browser window. When I saw the CC report, days later, they charged the DOUBLE! 275 dollars. Unbelievable. And then I went to open the email, and they simply don't put the value on the email, so that can steal from you. It is a SCAM. Don't use this company!

I was charged a foreign transaction fee for booking a hotel in Boston (I travelled from Ohio). The fees were not disclosed anywhere in the fine print. And when I called customer service, the representative said they there was nothing they could do to help and I would "have to wait to be contacted". Then he hung up. Save yourself the grief, and go with a better designed app - which is all other available. I will never use this app again. Period.

If I could, would give zero stars! ZenHotels.com is a dishonest booking company. It has happened to me. The owner lives in the US and the business is registered in Eastern Europe. They post a cheap price to lure you in, but you are not getting that. For the hotel of your choice, ZenHotels gives you a false booking number, takes your money, and turn around try to put you in a much cheaper hotel for the same price. That is the business they are in. If you want your money back, they would want to keep some of it as fees. Stay away from this company!

Scam, business trip, reservation cancelled on time, never received the money, and no answers to my mail. Never use ZenHotels.com.
Working for a large company the website was block and at least no employee of my company falls into the traps. In addition a complaint to the Italian police plus one to the Dutch police, it will be fairy in such a way that this webside shell be closed.

It caused me and my family so much frustration. Without knowing that they are a SCAM SITE, I booked two different rooms then cancelled them due to ZenHotels bad reputation. I booked another two rooms and cancelled because when I called the hotel they said they don't have any records for the reservations. Note that both claimed to have "free cancellation". Yet I still did not get back my money for the 4 ROOMS! I regret ever considering ZenHotels.