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We would like to thanks ZenHotels customer support for being to efficient in resolving some issues we had during our recent hotel stay. It surprised us that our booking didn't go through to the hotel, as we had booked last minute stay. However, we received booking confirmation via email earlier in the day. Perhaps this is something ZenHotels could look into improving. Nevertheless, 5 stars to the customer support team for being so helpful to quickly process the booking and diligently calling us back on booking confirmation. Thank you!
Tip for consumers:
Double check and confirm if booking has been acknowledged by the hotel before checking in.
Products used:
Hotel booking
Mariko K.'s review of Zenhotels earned 2 Very Helpful votes
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Thanks to Zenhotels, we managed to save 35% of the hotel cost. Great prices. Only we were not...
Dear Mariko, we highly appreciate your feedback. Thanks for sharing! Have many smooth holidays with ZenHotels!