Zenhotels

Although the appearance is not brilliant the warm welcome made much more of an impression and the large room on the 5th floor was a bonus. Large comfortable beds, minibar, safe and tea/coffee facilities all helped us have a relaxing break and being only 10 minutes from the old city meant we were never far from base. Good, varied breakfast with plenty of choices gave us a good start to the day and with underground parking we walked into Valencia safe in the knowledge that the car was looked after too. Highly recommend this hotel, especially if you get a good rate by avoiding Trivago, Booking.com, Hotels.com and Trip advisor.

I've tried this service twice already. Both times it was Marriott. First time everything was totally fine but the second one was not that successful. When we arrived on the spot we've found out that they failed to provide us with the category we've booked. We called zenhotels support and the problem was solved real quick.
So if you have any questions, don't hesitate to call or text zenhotels' support immediately

My friend showed me this service. I was very sceptical about it at first because the prices there are lower than most competitors have, it's because zenhotels doesn't have any hidden costs and when you press the 'reserve' button, you can see all the taxes, "Resort fees" and stuff.

I also have experience if using their support. The great things are online chat and in-app calls which are free (well you pay only for the internet so I advise you to find wi-fi first).

Definitely using it again

I've started using this service 2 years ago and never faced any problems!
They also have an app which is clearly a must-have. It's easy to use and also you can contact the support team via it. Also great deal of great offers and sweet prices. Give it a chance :)

I was redirected to their website from trivago. The first things that impressed me were low prices. Obviously lower than on other websites, so I decided to try. I felt totally comfortable while booking through them. They sent me and my mom vouchers with all booking details straight away after booking and sms prior to check in. After check out they even called us thanking for using their service and saying we were one of the first to book through them. Really nothing to complain.

I have already made 4 reservations via this service and only once I've met some inconveniences. They were sorted out real quick but the fact that I've met them in the first place mad me put 4 instead of 5. Anyways I'm going to keep on booking with his service and I with them the best luck :)

Save yourself the headache and do not use this company under any circumstances. Hotel had no record of the reservation I made through Zenhotels. Thankfully I called the hotel directly a week before our stay to confirm other we would have been out of luck.

Reading previous reviews and thinking that maybe I'm lucky) Had no issues with Zenhotels during our booking and the trip itself, everything was ok and we could find a nice deal with their help. Small but very nice hotel. Check in was a bit long, but guess it depends more on the hotel staff.

Scam. I paid for a superior room with Burj khalifa view and when I contacted the hotel, they said that they only removed a request for a one bedroom queen size bed. Which is much less compared to what I paid for the room.

Travel date July 15-17th. Booked the room in advance (February) at a 5 star hotel. Pre-paid (USD$$$ even).
Received confirmation of booking. Printed all documents. Arrive at destination - hotel does not have our booking. We travelled 4+ hours (mother and 2 kids), no reservation available. Told by hotel to contact booking service. Contacted ZenHotels who said they would look into it and communicate by email.
Hours pass, only to be told that they cannot secure our room and there are no rooms available anywhere else. They will refund my account. Stranded away from home, out hundreds of dollars and no help.
Terrible - scam alert.
Learned my lesson.

After 10 days of informing them that they did not have a reservation at the hotel, ZENHOTELS has not been able to solve its own failure. I have been left without a vacation by waiting until the last minute for it to be fixed, since it was paid in advance. Not a bad word or a good deed. Their customer service is experts in listening to you (only if you speak English) without solving anything. They have neither asked me for forgiveness nor are they going to compensate me. I have only been able to get my money back thanks to American Express. I am studying to report them for mean, incompetent, misleading advertising, breach of contract or whatever the lawyer tells me. For now, I'm going to tell my case all over the web so that it doesn't happen to anyone else.

They did steel my money as a hotel reservation in Dubai Hotel but they're big scam and stolen my $1,144! Government in Dubai suppose to crash this site zenhotels.com should be delete it from all pages
I did reschedule for my booking a while ago was before due date of cancellation or reschedule and they said ok and now after two weeks they said my money is gone!

ZenHotels could not confirm my booking with the hotel a week after I made the reservation and payment. ZenHotels' only course of remedy is to create tickets to contact their "suppliers", which can take multiple days, and then they closed my ticket without actually giving me the information I needed or the hotel being able to confirm my reservation. I had to cancel because the hotel never got a record of my booking before the free cancellation deadline. In contrast, the replacement booking I made with Expedia was confirmed by the hotel the next day.

Regarding my cancellation, this is what I received: "Usually, customers receive their money back within 3 to 45 business days depending on their bank, but, due to the current situation in the world and a large number of cancellations, the terms of return may be increased."

45 business days is a long time to wait for a refund. I will update this review if I ever receive mine.

Went through hell booking with zenhotels in sept 2023. Booked 3 months prior, 5 days before check-in called the hotel to double check booking, found out there is no booking. Went through 4 days of back and forth with zenhotels support giving excuses after excuses, thought they sorted it only to arrive on 5th day at the hotel to find out the booking was cancelled. Went though Agoda, booked and check-in immediately on the spot at the hotel. Just use more reputable platforms.