Zenhotels

Booked Pierre and Vacances accommodation in Salou as near to Portaventura theme park for a holiday treat with my son. Booking process was very simple and all went well at the managed apartments

I booked a room from Zenhotels throw trivago site. Check-in date is 29th/jul till 31st/jul on Le Meridien Dahab resort. I paid the full price and got the conformation at the same time which was great. After one week they sent me an email asking about my nationality. I replied to them and after 10 days of getting my conformation they said oh sorry. You put wrong nationality so you have to pay 75 usd per person per night. I told them no one asked about my nationality on the time of booking and they replied you made the booking through trivago and we assumed that you were American. As the hotel policy you have to pay 75 usd per person per night! Which is 300 USD total! I AM NOT GOING TO PAY ANY PENNY. It's the website responsibility not mine. I called them three times. Each time they put me on hold for 40-50 minutes and don't do any thing other than saying we will email you. I WILL CONTACT DUBAI CUSTOMER PROTECTING FOR THIS SCAM

The site glitched and cancelled my hotel room. The customer service would do nothing to support. Absurdly bad customer service. Just a dang nightmare.

DO NOT BOOK WITH THIS COMPANY!
DO NOT BOOK WITH THIS COMPANY!

The worst. They will steal your money!

Paid for a one night stay for our would've been wedding night at our new wedding venue! We were so excited & then I get an email from zen hotels saying our booking didn't go through and to pay again! The payment already came out of my account and we got a confirmation number so I called the hotel just to see. The hotel had absolutely no knowledge of our booking!
I emailed zen hotels asking what was going on- they said it hadn't confirmed. I waited all day for them to come back to me but they kept saying it hadn't confirmed. Since our weekend plans revolved around this booking I was getting a little stressed and wanted a refund to be able to book with booking.com.
Zen hotels said they'd put in a "cancellation request" so basically they set us up to not be refunded by making us look like we cancelled even though we didn't. I then get an email this morning saying that we can't be refunded as the hotel was confirmed! Nobody let us know the hotel was confirmed! We were told it wasn't. Honestly just stay away from this company- now I'm going to have to go through my bank and speak to them.

Ridiculous!

I successfully booked a room at hotel in Bangkok, Thailand on 7/4 via ZenHotels ******* L5PF******* and payment all done on the same day via credit card. But on 19/4, ZenHotels send email to me and ask me to reply within 12hrs. If not my booking will be cancel. Unfortunately, I was away for few days during that period and don't have internet access. When I open my email on 23/4, I was informed my booking was cancel due to I fail to respond to their verification email within 12 hrs.
I just can't belief it... the booking was confirmed and charges already made to my credit card and ZenHotels can just cancel my booking like that. I wrote to them and they did apologize but ask me to book again myself. While the refund I was told will take within 30 days... not sure really want to trust them again.

On 25/5, ZenHotels send another email to me and informed me that refund had been made. After checking with my bank, Yes, they had refund. At least they are professional and keep to their promises. Plus I was given a USD100 discount for the next booking under them, Thank You.

SCAM! I booked through them, traveled across the country just for the resort to tell me they had no booking on file! I have been trying to get my money back for months! $#*!ING SCAM

I booked through Zen hotels and when i wanted to change the dates of my stay they upped the price 300$ dollars EVEN THOUGH THEY CLAIMED I HAD FREE CANCELATION.
When i called customer service they were unproffetional and not well trained she couldn't even anser simple questions just silence.
NOT RECOMMENDED
DO NOT USE.

I am never going to use a 3rd party booking service again. I booked a hotel with Zenhotels.com, then canceled it with the hotel. Apparently I should have done this with Zen first. When I canceled the hotel rep said no problem, I'd get my refund. I even told them it had been done through a 3rd party. This was in March. When I called Zen, and emailed them repeatedly, they said my case was pending. Finally, the last message I received was this... saying to make a scan of the official claim. When I asked them about making a claim I was directed to a Canadian Law site that charges $85 a month to ask lawyers a question. I am so sick and tired of this. Any advice out there? ZenHotels #ripoffs #norefunds
Here is the last message I received from Zen...
We are deeply sorry to inform that the hotel and our supplier didn't agree to way off the penalties for this booking. Since our company is not a hotel supplier itself or a hotel owner, we cannot make decisions on refunds independently without confirmation from our partners. The result remains as it is at the moment and if you are not satisfied with the outcome, you can send us a scan of the official claim to email address *******@zenhotels.com.

Thank you for understanding.

Do not hesitate to contact us in case of any questions.

This site is juste a site to make réservation without any support client if you need to make modification. The will answer that the intermédiaire or hotel dont accept that...

Booked hotel with this company reach the after a long flight was told by hotel they hadn't received payment so I phoned them told told me they had passed it on to a 3rd payment who never paid hotel even through I had a conformation e-mail stating the hotel had been paid in full I had to pay the hotel again so I had somewhere to stay THE WORSE COMPANY I HAVE EVER DEALT WITH!

I've booked a room with zenhotels in Antalya, it was the first time, so when we reached the hotel we find out that our room was a land view room, instead of a sea view one as we were led to believe. So we started a chat on the application and the person that spoke to us confirmed us that the room was a sea view room and that we should go to the reception and ask for a change. We did, but in the reception we were told that the voucher was emitted for a land view room. We've started a new support chat and we were told that the first person that attended us was new to the job and didn't knew all the ropes... and that the voucher didn't specified that our room was a sea view room. But the person who attended us was really rude and didn't care about our complaint. So we tried to make an official complaint to zenhotels, but the same person that attended us in the chat, was the person who got the complaint, which it seemed really unprofessional and continued to tell us that the voucher didn't specified the room orientation and that we can purchase a sea view room if we want, paying the difference. I wouldn't recommend zenhotels to anyone.

I used zenhotels to book a room in Vienna last week. It was so easy! Great prices, and the services were amazing. Thank you, I will book again.