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Janet A.

Contributor Level

Total Points
80

1 Review by Janet

  • Zenhotels

10/6/21

Booked hotel with this company reach the after a long flight was told by hotel they hadn't received payment so I phoned them told told me they had passed it on to a 3rd payment who never paid hotel even through I had a conformation e-mail stating the hotel had been paid in full I had to pay the hotel again so I had somewhere to stay THE WORSE COMPANY I HAVE EVER DEALT WITH!

Products used:
Hotel

Service
Value
Quality
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Alex U. – Zenhotels Rep

Dear Janet, let us sinсerely apologize for this issue you were forced to deal with. It’s not that kind of experience we wish to create for any of our customers. Please let us know your booking number to make sure we did everything possible to help you.

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