Mohamed s.

I booked a room from Zenhotels throw trivago site. Check-in date is 29th/jul till 31st/jul on Le Meridien Dahab resort. I paid the full price and got the conformation at the same time which was great. After one week they sent me an email asking about my nationality. I replied to them and after 10 days of getting my conformation they said oh sorry. You put wrong nationality so you have to pay 75 usd per person per night. I told them no one asked about my nationality on the time of booking and they replied you made the booking through trivago and we assumed that you were American. As the hotel policy you have to pay 75 usd per person per night! Which is 300 USD total! I AM NOT GOING TO PAY ANY PENNY. It's the website responsibility not mine. I called them three times. Each time they put me on hold for 40-50 minutes and don't do any thing other than saying we will email you. I WILL CONTACT DUBAI CUSTOMER PROTECTING FOR THIS SCAM

I bought a suit from them and the buyer told me he told me he doesn't have the same and he will send me another one. I opened a dispute before he shipped the item but he refused it and sent the item! I contacted Dhgate team on live chat with Tomas and he was very very rude and not helpful and he was talking about another cases that's not for me! This is part of his chat

(seller provide the tracking number and system allow seller ship out the order within 5 days, understood now? Jesus)

At the end of the chat I asked him about his name and he ended the chat!

At least if you will not help the situation be kind!.

At the end I reliesd that the buyer can request a refund before the seller ship the item because the seller said he will send different item. Then the seller can refused the refund and send the item! And Dhgate cant do nothing to him.

This is the order number *******992.

Stay away from this site. There customer service is a nightmare

I am regular customer until they sent me used gift card. I contacted them and they told me to contact steam ( which I did) and they told me it's used gift card so I sent them the emails with steam. They told me they will get back with me ASAP so after one week I write them back and they told me the same. After 10 days I write them back without any response from them! Today I write them also without any response. I write bad reviews in there website and they don't publish them. They are scam so just avoid them. I forward all the emails to the customer protecting to deal with them

I booked a refundable ticket a few days ago with thim. After few days the price dropped down so I contact them to rebook the flight and give me the price difference! There answers was we can't do it! I called flydubai directly and they told me if I booked the flight directly from there website they will be able to give me the price difference as a voucher but in my case I must call my travel agency. I called them again and they told me we can't do anything for you! What a mess. If the airline itself can do it then you MUST be able to do it. Don't waste your time and money with this company. They will never give you your money back even if the airline company it self agreed to give you the money! Now I can understand why all these bad reviews is here...