Everyone says how good the service is but I had such a bad time. Maybe I got the wrong person at the wrong time.
Love it. Get my stuff right away. Excellent customer service! Will buy from their site again and again and again ;)
This company is exactly as advertised-reliable, great prices, great return policies, great customer service-the best!
Excellent, excellent, excellent. Fast delivery, great and efficient returns, quality products. I shop Zappos regularly and will continue!
Your web site is so easy to use! Your products are excellent. The service is excellent. The personnel are friendly, professional and knowledgeable.
I had to return a pair of shoes and customer service was excellent. Friendly and helpful customer service!
Super selection, Great prices, Great Service! Excellent return policy. Couldn't be happier with this seller
I like permanent things. This site is stable in the quality of its service. As usual on-time delivery and a pleasant small bonus. Thanks!
Awesome site design. Great product selection. Prices tend to be higher than other sites, but availability makes up for it
Always a pleasure. Quick shipping and service. Every type of product you can imagine. Great pictures on the site.
Greatest return policy. They even took my order back after 365 days and gave me a full credit. Unbelievable. Great prices too.
Love your company culture and values! Also, my experience buying a pair of shoes was great. Thank you!
This is a "Titan" of clothing websites. The prices are SUPER competitive and COMPLETELY COMPARABLE to ANY brand name watch on it's home site; I was pleasantly surprised!
Never had a bad experience with Zappos.com. Wonderful selection of items. The website is super easy to use. Returns are no problem.
Product was good but too expensive. I could have purchased same item from Amazon at much cheaper price.
Zappos has the Internet's greatest selection of shoes, and I don't have to pay shipping, even on returns.
They should be careful about their shipping timing and customer satisfaction. Otherwise all are ok. Thanks
Easy returns and no BS with this company! A++++ all the way. I have been ordering since 2012 without an issue
If you ever have a bad experience with Zappos their customer service is top notch and will make it right!
Love these Site's! I bought from Zappos.com and wear them for traveling. Highly recommend ordering a 1/2 size up.
Overview
Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.
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- Las Vegas, NV, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members