ZapposReviews 719

This is a phenomenal company. I have always received my order within just days, and they provide free shipping on initial orders, returns and exchanges. If you want or need to return your item, no need to explain why, and the time period in which to do so is vast. When ever I've had an exchange, I've always received the new item within one-two days! Great customer service, this company cares very much about their customer relationships. They will do anything to make their patrons happy.

Zappos wins my heart! I order a lot & will be a repeat customer. They answer their phones PROMPTLY. No long holds. They ship quickly & make returns easy & free! I'm not afraid to try things to make sure they work as it's sometimes the case with online ordering. I wish more companies would adopt their customer service techniques. Everyone is friendly. I've only once received a product with a flaw, but they made things right immediately without causing me a hassle. Absolute best customer service.

I had been a satisfied Zappos customer for years. This changed today after my discussion / argument with a supervisor who insisted in a rude manner that I had been "educated" about a year ago that coupons are only issued once. Therefore, if I made the exchange I wished to make, I would lose half of my coupon money by ordering another model. When I mentioned that the representative who had helped me with my order five days ago had not advised me so; and that I had no recollection of being "educated" by Zappos at any point in my purchasing history; and when I asked for a record of that particular conversation as a reminder, he became quite rude and aggressive. I do not much care about coupon money from Zappos but it is the principle of the matter. I had no intention of abusing their policy, had I known in advance what it was. However, despite my three graduate degrees, including a PhD, I do not recall ever being "educated" about anything by Zappos! I intended to take this further but will not, as he was rather apologetic toward the end. However this will be the last time I will shop at Zappos.

I ordered a pair of shoes a few months ago and upon receiving them, I thought they might be too big, but I was afraid that the next size down would be too small. I wore them around the house for awihle before putting them in my closet and forgetting about them. I found them recently and decided to return them and try the smaller size. Thanks to Zappos' fantastic 365 day return policy, I was able to return them without a problem, even though it had been several months. When I called customer service about the return, they were extremely helpful and nice... the epitome of how customer service should be. They paid the return postage for me to ship the bigger size back and covered the postage on the new ones. Even though I had bought the original shoes on sale and they were not any longer, they didn't charge me any more to send me the other pair. To top things off, I got my new pair in 2 days! I could not be more happy with the service and would recommend this company to anyone.

Judging by all the great reviews on this site it seems that my review is not needed but here it is anyway. Zappos has a huge selection of quality brand items at great prices. Usually I can find it cheaper on Zappos than any of the retail stores. First off, the shipping is fantastic. It comes basically comes overnight and the best part is that it's free. Sometimes items can take maybe up to two or three days but I'm used to waiting the standard 7-14 so no complaint here. The have an excellent return policy, probably the best I've ever seen and you can alway's find your size which can sometime be daunting for me because I'm very tall and slender and that makes shopping for pants a nightmare. Zappos has totally eliminated that problem. The only down side is when an item goes out of stock it takes quite sometime for them to restock it so when this happens chances are you should just check somewhere else other wise you will be waiting for it for a long time. Zappos is definitely one of the best sites I have ever had the honor of dealing with.