The quality is great and for its price its awesome. I couldn't find any great shoes for the right price on the other sites but this is awesome.
I ordered pair of shoes form them some time in the past. They were very nice quality and fas delivery
Ordered my favorite tennis shoes "sketchers", got a great deal and they arrived before due date. Love them.
Aordered some vans and they arrived a bit damaged. I was upset, but guys from zappos have changed it in no time
I shop online often, and Zappos is by far the quickest shipping out of all the online retailers. They use UPS and it literally will get to your door the NEXT business day. It is that fast.
And if for some reason, it didn't get here by the next day, they can even offer you a 20% discount. Which out of 3 years shopping from them, it happens to me only twice. And one time it wasn't even their fault. Zappos distribution center location got a huge snow storm, UPS service closed in that city so the package was not able to get here by next business day. Even it wasn't their fault, it was mother nature, they still offers me 20% discount that I can use on ANY purchase within zappos website.
Once you shop from Zappos for a few times, you will become a VIP. Which you will ALWAYS get NEXT BUSINESS DAY shipping for FREE. Make sure you use the same account and same email for all the purchase to become VIP. I don't know how much you will have to spend to become one, and I don't know how many times you have to shop at zappos to become one. But my own experience is I shopped at zappos 4 times, and after that I became a VIP. And after that, I got next business day shipping for free ever since.
However, Zappos NEVER has sales. So usually you won't find good deals. But if you want to get something FAST. Order from Zappos, they will ship faster than any website.
And Zappos have great shoe collection and clothes collections that other website might not offer. Sometime Zappos offers items that Nordstrom doesn't even carry. I bought some clothes and shoes that Nordstrom or other website doesn't even carry. So that can also be a plus.
But I don't think Zappos examine their return carefully enough. There was once I ordered a pantyhose from Zappos. It was already been worn and ripped. I don't understand how can Zappos take back a lingerie item that is already ripped and worn?! If Zappos examined their return carefully, they should never even take that return and resell it to someone else again.
Extremely disappointed in the quality (lack thereof) and fit (lack thereof) of the pjs I ordered. AWFUL!
Zappos has a lot of good stuff, but with the Internet at my fingertips, I can value shop the web.
I love this site, they always have the shoes I am looking for and their shipping is SOO Fast! A+
I'LL STICK TO DSW NOW AND ALWAYS! ZAPPOS OFFERS NO ONLINE SALES... REWARDS OR CERTIFICATES... DSW. DOES~
Good prices on name brand shoes makes it possible to have more of better! Always good.
My job keeps me constantly on call and busy. Sites like this make my life manageable.
You get to try on in the privacy of your own home and return for free if it doesn't work for you!
Have bought numerous pairs of shoes. Great prices, great discounts, free shipping. Love this site!
Old stuff from new york warehouse, dusty, not great but hard to find stuff good
Lots of shoes, LOTS of patience with my size 12, hard to fit feet, FAST service, Great customer service. THIS is what a retailer should be.
Bought Fresh white on white Vans, excellent fit and at my door step within days
I love Zappos. I can order shoes today and they arrive at my home tomorrow
I love Zappos. They have a great variety of shoes and great customer service.
Free shipping on returns. Good customer service. Good shopping web page.
Generous return policy.
Overview
Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.
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- Las Vegas, NV, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members