business logo of Zappos
How would you rate Zappos?
grey star
grey star
grey star
grey star
grey star
Indiana
5 reviews
21 helpful votes
Follow LA B.
Unfollow LA B.
Send Message
Share Review
Report Review

NEVER DISAPPOINTS!
February 6, 2016

Their fast and friendly service are hard to beat! We are happy repeat customers!

Date of experience: February 6, 2016
Florida
11 reviews
27 helpful votes
Follow Brad T.
Unfollow Brad T.
Send Message
Share Review
Report Review

Easy to use
April 3, 2016

Easy website and if you know the shoe you want they probably have it.

Date of experience: April 3, 2016
New York
20 reviews
19 helpful votes
Follow Your D.
Unfollow Your D.
Send Message
Share Review
Report Review

Good.
March 24, 2015

Nothing wrong with Zappos, You get your order right on time with no problems.

Date of experience: March 24, 2015
Netherlands
7 reviews
196 helpful votes
Follow Stuart C.
Unfollow Stuart C.
Send Message
Share Review
Report Review

Excellent
February 11, 2016

The company is great, jus their pricing have been creaping up over the last few years

Date of experience: February 11, 2016
California
9 reviews
20 helpful votes
Follow Ben D.
Unfollow Ben D.
Send Message
Share Review
Report Review

Definitely and totally a delightful site to shop. Great product and awesome service.

Date of experience: January 16, 2015
Netherlands
3 reviews
1 helpful vote
Follow Beland N.
Unfollow Beland N.
Send Message
Share Review
Report Review

Great site
September 9, 2014

Great site. Delivery was fast. Prices are great. And love their credit card!

Date of experience: September 9, 2014
Florida
2 reviews
1 helpful vote
Follow Betty B.
Unfollow Betty B.
Send Message
Share Review
Report Review

The best handbags that I could find on the internet. So happy!

Date of experience: January 9, 2013
Georgia
2 reviews
13 helpful votes
Follow Page S.
Unfollow Page S.
Send Message
Share Review
Report Review

Love!
November 20, 2015

Great Customer service, Nice selections and easy order, free shipping and returns!

Date of experience: November 20, 2015
Florida
20 reviews
30 helpful votes
Follow katie j.
Unfollow katie j.
Send Message
Share Review
Report Review

Love this site!
April 25, 2012

Love this site! Everything is wonderful, they have everything and free shipping!

Date of experience: April 25, 2012
New York
4 reviews
2 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Send Message
Share Review
Report Review

I saved so much time!
September 10, 2015

I am beyond happy with my order, I saved so much time!

Date of experience: September 10, 2015
Colorado
6 reviews
3 helpful votes
Follow Julia S.
Unfollow Julia S.
Send Message
Share Review
Report Review

Good selection...
May 23, 2011

Good selection... pretty expensive though. Good quality in products:)
Meh /:

Date of experience: May 23, 2011
Texas
14 reviews
17 helpful votes
Follow Cris P.
Unfollow Cris P.
Send Message
Share Review
Report Review

What's not to love.
February 19, 2015

I love my Zappos, shop there too often and love it.

Date of experience: February 19, 2015
Hawaii
1 review
0 helpful votes
Follow Steve A.
Unfollow Steve A.
Send Message
Share Review
Report Review

I ordered some shoes from them and they came on time and they fit great!

Date of experience: August 9, 2011
Florida
5 reviews
5 helpful votes
Follow karen w.
Unfollow karen w.
Send Message
Share Review
Report Review

Always the best
November 19, 2015

Best prices best selection BEST customer service! I'd give them six stars if i could.

Date of experience: November 19, 2015
Pakistan
1 review
0 helpful votes
Follow Whitney K.
Unfollow Whitney K.
Send Message
Share Review
Report Review

Really bad experience with zappos. Prices are very high and very bad shipping service

Date of experience: February 27, 2014
New York
3 reviews
5 helpful votes
Follow Mary H.
Unfollow Mary H.
Send Message
Share Review
Report Review

Selection is super and delivery is quick
But the easy returns close the deal

Date of experience: April 26, 2016
Wisconsin
2 reviews
16 helpful votes
Follow Astra M.
Unfollow Astra M.
Send Message
Share Review
Report Review

Always great service.
August 20, 2016

Love this site. Easy to shoo, easy exchange or return.

Date of experience: August 19, 2016
Indiana
13 reviews
8 helpful votes
Follow Esther G.
Unfollow Esther G.
Send Message
Share Review
Report Review

Great products, for a mostly good price. Easy to buy, easy to return.

Date of experience: March 2, 2015
New York
3 reviews
0 helpful votes
Follow ulga s.
Unfollow ulga s.
Send Message
Share Review
Report Review

Outstanding service
January 18, 2021

To buy your shoe this is where you will need to buy it

Date of experience: June 23, 2016
Oregon
4 reviews
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Send Message
Share Review
Report Review

Good customer service. Good prices, but a limited selection.

Date of experience: October 3, 2015

Overview

Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.

service
71
value
67
shipping
70
returns
51
quality
60
+17