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How would you rate Zappos?
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Mexico
39 reviews
74 helpful votes
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Was better
October 13, 2015

It has gotten expensive and doesn't carry everything that it used to carry.

Date of experience: October 13, 2015
Austria
3 reviews
4 helpful votes
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Zappos is the best!
March 23, 2015

Always the best prices for shoes, always the best customer service with a smile. I love Zappos!

Date of experience: March 23, 2015
New Jersey
7 reviews
8 helpful votes
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Love love love
May 2, 2012

Love love love. Nothing to complain about it here, they have it down.

Date of experience: May 2, 2012
France
2 reviews
1 helpful vote
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Shoes shoes shoes!
January 14, 2013

Shoes shoes shoes! This website is dangerous! Great shoes at affordable prices.

Date of experience: January 14, 2013
New Jersey
2 reviews
0 helpful votes
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So reliable
January 1, 2017

Easy to order and easy to return. A reliable company

Date of experience: December 31, 2016
California
11 reviews
34 helpful votes
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Awesome Service
February 3, 2016

Great selection and insanely great customer service.

Date of experience: February 3, 2016
Florida
5 reviews
5 helpful votes
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Buy a lot
October 8, 2015

Fast shipping fast free return fast refund a little pricey

Date of experience: October 8, 2015
New York
4 reviews
12 helpful votes
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I like their selection
February 16, 2011

I like their selection. There shoes are a bit pricey.

Date of experience: February 16, 2011
Australia
2 reviews
15 helpful votes
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Shipping always on time.
September 4, 2015

Shipment is always on time. They never let my down. Keep it up.

Date of experience: September 4, 2015
Illinois
3 reviews
1 helpful vote
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Excellent customer service and fast delivery. Great assortment of shoes. Love this site.

Date of experience: July 26, 2011
Texas
4 reviews
6 helpful votes
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You can trust this site! An ethical company with outstanding service.

Date of experience: July 27, 2011
Singapore
4 reviews
5 helpful votes
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Cool site, fast shipping and great customer service.

Date of experience: September 19, 2012
California
4 reviews
12 helpful votes
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Free shipping AND always reliable customer service. This is the best site for shoes!

Date of experience: September 12, 2011
New York
2 reviews
4 helpful votes
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Love!
September 21, 2011

Love! Great customer service and quick shipping! I'm also a VIP member :)

Date of experience: September 21, 2011
Arizona
3 reviews
32 helpful votes
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Always awesome
October 4, 2016

May be a bit more expensive sometimes but Zappos and the people that work there are awesome

Date of experience: October 4, 2016
California
9 reviews
5 helpful votes
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Love the Jewelry
October 11, 2016

Just wish they had more sizes for sterling silver jewelry.

Flex pays are great.

Date of experience: October 10, 2016
Utah
11 reviews
44 helpful votes
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Love, love, love
April 27, 2015

These guys are quick, and courteous on returns (plus they pay the return shipping).

Date of experience: April 27, 2015
Florida
7 reviews
6 helpful votes
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Quick, delivery and good support. I have shopped here many times

Date of experience: October 24, 2011
Japan
5 reviews
6 helpful votes
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Zappos has some of the most beautiful shoes, and they have very nice customer service.

Date of experience: November 5, 2013
Brazil
3 reviews
5 helpful votes
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Love this store
November 21, 2015

Shop here all the time free shipping both ways is great!

Date of experience: November 21, 2015

Overview

Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.

service
71
value
67
shipping
70
returns
51
quality
60
+17