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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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SIMPLY THE BEST!
No hassle returns ever, plus you get exactly what is advertised!
This review is based on my personal experience with zappos.com
Free shipping AND always reliable customer service. This is the best site for shoes!
Love it. Get my stuff right away. Excellent customer service! Will buy from their site again and again and again ;)
I bought some foot petals to try and accommodate a couple of shoes I have. They shipped very quickly and it arrived quickly but for some reason didn't email me a shipping confirmation. I'm used to that from 99.9% of online retailers as it's extremely helpful in tracking something that's being delivered to a work address, for example.
Their return policy and customer service is truly awesome. The selection is great and to the point where there is too much to choose from.
Other than that, wouldn't consider buying shoes from any other online retailer.
OMG OMG OMG, I love zappos so much. Resently bought this amazing lacoste bag, shipping next day, AND they sent me an extra gift. Wowwy wow, you guys and girls in customer service keep it up, this was the best product recomendation EVER.
The first time I ordered shoes from Zappos I got the wrong size. Sending them back for new ones was a breeze. No one has better service than zappos.
I ordered some shoes from them and they came on time and they fit great!
Zappos is the most amazing online company. I've placed 3 orders with them and always received my packages within 1 business day. Absolutely no complaints. Fantastic return policy and customer service. Highly recommend.
I love how it is very easy to browse around and the free shipping and return policy! I just don't like how when i like something, they don't have it in my size.
No doubt a 5 star experience. I ordered sunglasses and a travel bag from zappos. Of course the customer service was incredible. I didn't end up having to need the 365 return policy benefits, but it was a nice relief to know it was there (and still is there) in case anything happens. Big 5 star thumbs up.
This site was the only store to have a Northface vest that my son's girlfriend wanted in stock at Christmas time- and I got it at a decent price. Very quick shipping-no issues here!
The best of the best! We use this site at least 2 - 3 times per year and love it. It is easy to use, simple to search for unique sizes and widths and great customer service.
You can trust this site! An ethical company with outstanding service.
Excellent customer service and fast delivery. Great assortment of shoes. Love this site.
Excellent! Never any problems encountered. Usually place an order and receive it 2 days later. Quality of shoes are usually great! Returns, if there are any, are usually easy to do. Love, love, love this company! And most importantly, there is a LIVE person to speak to if the need arises. Alot of online companies can learn from this site's customer service procedures!
My favorite web shopping site, others should look up to zappos!
LOVE, LOVE, LOVE this site! How I wish every shopping website's like Zappos! NO HASSLE WHATSOEVER! I found out about Zappos more than 5 years ago. I've been a Zappos shopaholic eversince. I have at least 5 purchases this year from shoes to watch to skin care and its not even close to the end of year yet. I wasn't able to use the FREE returns but I'm pretty sure it wouldn't be a problem if ever I need to. Yes! They're also selling skin care and beauty products, and beddings, and watches, and fashion jewelries, and so on! I wish Zappos would also sell pet products for my 4-legged "son" and "daughter", and furnitures for my home. I like the videos of the products modeled by actual, normal people like you and me not by skinny models. I can better visualize how the product would look on me! Zappos, you did a good job, keep it up! Zappos is not a 4-star website, it's a 5-star site!
Great experience, no issues with the coat that I had purchased. Great especially during the holidays with overnight shipping and good return policy, couldn't ask for more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members