ZapposReviews 719

Excellent website! They have more than shoes for the whole family. It is incredible how much stuff they have. Also shipping is super fast. If you order before 2pm EST your order will be upgraded to next day shipping. They have no hassle returns with free shipping BOTH WAYS! You can also return shoes 364 days after you bought them. It is rare to find internet companies with such great customer service. I would give them 10 stars if I could!

I love Zappos! Free shipping in most cases, and free return shipping if it doesn't work out. I have purchased numerous shoes and a couple of handbags from Zappos. I have kept most because the descriptions are very good and stuff is usually as described. The few that I have returned were easy returns. Did I mention free return shipping? And the money is refunded promptly. They also have a really good selection and lots of search options. The pages load quickly even with all the thumbnail photos. Love you Zappos!

If you have wide feet, narrow feet, long feet, short feet, or feet in general, Zappos has exactly what you need. They have the best selection of any online shoe store I have ever visited and their customer service is unbeatable. I very rarely find identical shoes on a different website for a slightly lower price, but the free shipping makes up for that potentially slight issue. When you order from Zappos, you get your shoes almost immediately. If you have to return your shoes, you get your refund or credit almost immediately. And with a whole year to decide whether or not you want to keep your purchase, it's impossible to get stuck with something you don't want because you got too busy to return it in time.

A+ all the way!

I orderd some Melissa 'anglomania' dragon lady jelly shoes from them, they are just the cutest shoes with a big heart placed front and center on the shoe, i ordered from them mostly because i was in awe of the 365 days return policy, you can return shoes if they are in the condition they came in; i tried the shoes on but theres not much you can do to see if theyll bother you really without making them look worn, so i decided to make a risk and wear the shoes out, OUCH they hurt badly about halfway through the day ( and most was just sitting in class), & theyre definitely worn on the botton now, so im not going to try and return them, the plight of ordering shoes online haha.

I love, love, love zappos! Firstly, as mentioned by so many other reviewers- their return policy is the best i have ever seen. 365 to return your shoes, and free shipping both ways! Secondly, their selection is so wide and expansive- you can find essentially anything on this website. They have many designer brands for a cheaper price, as well. In addition, they make the site very easy to navigate and they also provide you with a feature where you can sign up to receive updates on your favorite brand. For instance, everytime aldo adds new shoe styles to zappos.com, i receive an email informing me of this. It's really wonderful for those of us who continuously buy shoes- especially from one brand.

My advice is this- when it comes to shoes, always use zappos. Their shipping is fast and free, and their return policy is perfect. No other website can beat that. It's no wonder zappos is so popular!

AMAZING! Usually went I shop... I think about it. Do I really need it bad enuff? If I don't like it. When will I ever find the time to take it back? If I order it online. Will it be here before my next birthday?

No worries. Zappo's customer service and deliveries are top notch! On my most recent order; after placing the order the very next day I second guessed myself and wondered if I had even submited the order. Then my doorbell rang. It was a package from Zappo's!

It would be a better world if Zappo's could run the IRS. Imagine that... Next Day Service!

Before I left for Guatemala, I remember looking at Zappos.com a couple times for shoes, but never took the plunge to making a purchase. Now 5 years later, to my surprise, I return to the U.S. and Zappos is about as big as Amazon. Well I guess it's about time someone emphasized the value of customer service as much as Amazon does. I ordered recently a Jack Spade bag from Zappos - got my confirmation and my bag as promised. Couldn't be happier.

I ordered some boots from this site. They were very affordable. The only issue was that they sent me the wrong boots. They were by the same company, the same material and color, but they were the wrong style. I didn't realize this until I actually wore them out.

In the end, it turned out that I really liked them anyways. I didn't want to risk sending them back for the other boots, and then find that the boots they sent me by mistake I liked better. Not that I could send them back now, since I already wore them.

I am still a happy customer, because it turned out that I really liked the boots they sent me, even if it was a mistake.

I love their on the spot (as in immediately on the website) able to tell you if there is any more in your size left. Got great shoes, great price, got them quickly, and I didn't have to worry if they didn't fit because I can return them and they will pay. 1 year to return them. If I had to it'd be on my time not theirs... that's great! Shoes came and they fit great and they are comfortable! That's great for your pair of wedding shoes :D Definately buying from them again! P.S. I hate shoe shopping and I love this place. YAY