Have ordered four items from LL Bean in last six weeks or so. One tshirt was actually so cheap that had I seen it, I would never have ordered it. I then ordered the $70 pants which I usually get for my husband and the inseam was off by over an inch (actually I think closer to two inches, at any rate, they touched the floor in the back), ordered two knit cardigans in the same size and one of them would not come close to coverage/closure in the front. Go figure. It costs alot to send these things back. For the pants, I would have hoped since they clearly made a mistake, they would cover the postage. Nope. For the crappy tshirt, I would have hoped they would not accept that lack of quality and for the non-uniform sizing, well, that is just the last straw. I would add that the cheap tshirt had washing instructions in Chinese and Spanish but not in English. Sad. This used to be my favorite retailer and an always reliable go to favorite.