I purchased some dermalogica products from them. When I received my order several of the items boxes were beat up and they looked like they had been laying around for a while. Some of the items smelled bad, not like how I usually receive it when I buy it from my dermatologist. Worst of all when I tried to return it, they said they would charge a 25% restocking fee! I was so upset I told them that the products were defective but they wouldnt waive the fee. I kept the products because it wasnt worth it to return it to them. I called Dermalogica to find out what their return policy was, and I asked them about completeskincare.net and was told that they are not an authorized seller of their products! I couldnt believe it. I then did some digging around and found they do this with their other skin care brands, look here: http://www.skinmedica.com/authenticity - don't buy from them unless you want stale products.