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How would you rate Zappos?
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California
24 reviews
80 helpful votes
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I have no complaints about this site. They have always been great as far as customer service, returns, and shipping. A solid site.

Date of experience: February 20, 2017
Canada
2 reviews
1 helpful vote
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I keep coming back to place more orders. Your customer service is also really good! I just placed an order and I know I will come back for more!

Date of experience: October 20, 2022
Brazil
2 reviews
0 helpful votes
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Thank you very much for the quality and efficiency of delivery, I will certainly recommend it to my friends. Thank you for your care and attention.

Date of experience: December 10, 2021
Malaysia
2 reviews
0 helpful votes
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Exciting deals!
May 4, 2015

Prompts exciting deals. Fast response and good deals for social purposes. Get to try places and love it!

Date of experience: May 4, 2015
Brazil
4 reviews
0 helpful votes
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I really liked the service, the support service is very polite and patient, they answered all my questions

Date of experience: December 9, 2021
Mississippi
1 review
0 helpful votes
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I ordered a Columbia pullover from Zappos. There was fast shipping and no problem. I have no complaints.

Date of experience: April 7, 2023
Philippines
2 reviews
0 helpful votes
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Nice Item
September 29, 2022

Great product with high quality and excellent service with fast shipping I received it earlier than I expected

Date of experience: September 29, 2022
California
2 reviews
2 helpful votes
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Love shopping here
November 10, 2019

I always shop at zappos. Love their service. The only downside is that the price is little higher than the other stores.

Date of experience: November 8, 2019
Washington
2 reviews
1 helpful vote
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Great sneakers
March 9, 2016

Bought shoes, I was not sure how they will turn out, but I am happy it all worked out well, they fit!

Date of experience: March 9, 2016
Texas
3 reviews
1 helpful vote
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Nice work! This app makes other apps look like child's play. Easy to navigate, easy to order. Fun to use. 5 stars!

Date of experience: March 12, 2015
India
13 reviews
2 helpful votes
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Furthermore, the shoe selection is amazing, the returns policy is unrivalled, and free shipping is a fantastic bonus that few competitors provide.

Date of experience: February 2, 2022
California
26 reviews
23 helpful votes
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These people and this company rocks! I have had nothing but stellar customer service from them and expect nothing but the best.

Date of experience: October 10, 2015
Mauritius
2 reviews
1 helpful vote
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Great shoe sight
March 14, 2017

I love to order my shoes from this sight! I've used it since I was in college! I will continue to use it for many years to come.

Date of experience: March 14, 2017
South Carolina
20 reviews
5 helpful votes
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My review
October 5, 2015

Like to use this store to get some clths and accs, very nice.
Not really fast shipping but not bad at all!

Date of experience: October 5, 2015
New York
2 reviews
9 helpful votes
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Zappos.com is not just a great site, there is a great company behind it. They have amazing customer service and make it easy and fun to shop.

Date of experience: July 22, 2009
Minnesota
3 reviews
17 helpful votes
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The quantity of items available is amazing. The customer service is first class. Great online shopping experience.

Date of experience: November 18, 2015
Germany
3 reviews
0 helpful votes
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Good online store, website is very user-friendly, easy to order, product quality is excellent, delivery is fast

Date of experience: December 22, 2021
New Jersey
3 reviews
3 helpful votes
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Wide but expensive selection. But they they stand behind what they sell... I have bought there and probably will again...

Date of experience: April 14, 2016
GB
8 reviews
21 helpful votes
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Ordered something and it was late arriving so I contacted them via email and it was sorted very quickly.

Highly impressed and recommend

Date of experience: January 4, 2016
Pakistan
2 reviews
12 helpful votes
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Good place
June 3, 2019

This is the best online company
I buy all my shoes, and boots here. It's the good place I for shoes, and the shipping is absolutely free..

Date of experience: June 2, 2019

Overview

Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.

service
71
value
67
shipping
70
returns
51
quality
60
+17