Right now I am stuck with only a hutch in a box even though I ordered a dining buffet with hutch and the website clearly promised white glove delivery. The delivery guy doesn't know anything about why I am only delivered the hutch. I called the company and a lady there named Molly tell me she don't know why I am only delivered a hutch and offered no solution. I found the way she treated me to be infuriating as she essentially brushed me off.
UPDATE: I called the company again the next day, and i made sure that the second rep who talked with me knew that I was very serious and I needed answers or else I am calling the credit card company at the end of the day. He promised to be persistent with contacting the manufacturer and actually followed through. Ultimately, I got my buffet. The delivery company messed up majorly by not checking their order and loaded the truck partially. The found the hutch, but did not bother to call me about it -- they ended up just showing up at the door the next day. Luckily, my husband was at home because he decided to take a day off for Easter holiday.
Ultimately, the good thing about this company is that at least they have a phone with real people behind it who are not located in India. However, I have learned that they have very little control over these kinds of problems since the manufacturer holds all the cards. Even if you call the manufacturer directly (which I did), the manufacturer will say that they can't do anything without being called by the store. And if the store didn't reach the one person at the manufacturer who can solve this problem, then the solution may take a while.
It took a while but I finally got my furniture. It ended up missing a small part, but this time around, the store was much better and told me that they can order it.