Zapaka

Bought a lovely frock for a special occasion but it was way too small & obviously not the size it claimed to be (without a size label inside). Sent 6 emails asking to returns & none of them were answered. Direct messaged them from their website - no answer. Messaged their Facebook account & still no answer. They need to learn how to provide a better customer service and upgrade the customer's experience to above $#*!.

I was looking for an elegant dress for a formal event, and this company delivered in spades. Their selection of V-neck dresses is impressive, with styles to suit all preferences. I fell in love with a floor-length gown featuring delicate beading along the neckline and a flowy chiffon skirt. The dress made me feel like a princess, and I'm grateful for the outstanding customer service I received.

I purchased 5 dresses. The style names were so deceiving / confusing that I accidentally ordered two of the same dresses for two different styles. Instead of getting 5 different styles I got three (with two duplicates). None of them fit well. The return process is an ORDEAL. I had to provide the reason I was returning each one, a photo of each dress and a photo of the label on the packaging. It took over 6 weeks and several followup emails only to get a reply through their chat feature on the their website. This was simply to be provided with an address to return the items. I paid $200 for the 5 dresses which was a great price, but it cost me $90 to return the items to China. Save yourself the money. It's not worth it.

I needed a glamorous gown for a gala event, and this company came through with flying colors. Their range of evening gowns is astounding, and I settled on a jaw-dropping floor-length dress with a plunging neckline and a dazzling sequin bodice. The gown hugged my curves beautifully, and I felt like a star on the red carpet. Thank you for making me feel like royalty for the night.

While the price point for a costume dress is great, a return is nearly impossible if it doesn't fit or you simply don't like it. The company responded well via email (I never tried to phone) which was the only positive. They offer a 15% refund only and you keep the dress. The refund of less than $8 basically covered the shipping you pay when ordering. If you want to return for full refund, buyer incurs shipping cost to China that will cost you over $100, which is more than the dress. Lesson learned, order from Amazon where you can return.

With breathable fabric, 3/4 length sleeves, & a midi hem, this eclectic print dress suits both summer & early fall. It layers well yet remains comfortable as temps fluctuate during transitional weather. A true year-round piece.

Love the dress. Much better quality than expected and was able to change the size after contacting them. Very satisfied and will purchase other dresses.

I've emailed 5 times about wanting to return a dress I purchased and have received no answer. Their online chat is a joke as it doesn't work and no one answers. Tried to call, message them and send them a whatsapp request and still nothing. I want to return the dress. The quality is awful and it just doesn't fit. My order number is ZAPAKAUK*******
I want my money back as soon as possible. This company is a scam

This is the first and last time I will order from this company. I ordered a dress which was too big. I have emailed Zapaka several times with no response! I've tried calling their number as well and all it does is ring and no answer! You can't even leave a message! I wish I read the reviews prior to ordering from here. I will make sure to let my family and friends never to order from here! Now I'm stuck with a dress that I can't return and Money lost.

We bought a prom dress. It did not fit well, and the quality was not good, with some stitching issues. We asked for a return and as many other customers we could not get reply to from the customer service. We emailed several times, and they will ignore you hoping you will go away. Don't get fooled by the reasonable prices, you get what you paid for and if you need to return – good luck. I am really surprised that they are still in business.

This company has the best dresses! I bought one for a wedding and it was a hit. Fast shipping and great quality. Will shop here again.

Shopping at Zapaka is a very disappointing experience. They didn't send any return address or instructions with the delivery and when contacting them it took so long for them to answer that I wasn't able to return the goods on time. They then offered me a 20% refund of my total order (which is less to what I wanted to return - but OK).
Since then almost 4 months have passed and I haven't received any refund or even response from them

Reviewing my previous review: I first received the wrong item and had to send it back which is of course quite pricey from NZ to China. Although I had opted to have the item exchanged they reimbursed the full price including the original shipping costs for delivering the dress to me. I wasn't quite happy with being stuck with the cost of shipping the item back and when I posted a negative review, they immediately contacted me and put it right by reimbursing the shipping costs to me. They then also explained that the dress is no longer manufactured, hence the desired exchange hadn't been possible. I am happy with this solution - although I would have loved to get the dress I ordered because I really liked the material and it was well sewn and true to size.

Planning a wedding can be stressful, but finding the perfect bridesmaid dresses was a breeze with you. The color options, the different styles, and the ability to customize the sizes made it easy to accommodate my entire bridal party. The dresses were delivered on time, and my bridesmaids looked stunning. Thank you for making my wedding dreams come true.

If you're looking for unique and on-trend dresses, This is the place to go. I purchased a dress with a bold floral print, and it instantly became a favorite in my wardrobe. The attention-grabbing design and the vibrant colors made me stand out at social events. I can't wait to explore more of their stylish collection.

I ordered a dress that I'd like to return. They give you 7 days. I emailed everyday, called, & tried to IM. They completely ignored me. And now I am stuck with a dress wondering if they are going to also steal my ID / credit card info.

Recently ordered a dress I was so excited about, however, the quality was insanely poor (VERY similar to Shein quality). I got a different dress at Macys for maybe $20 more that was great quality, so not sure why the quality from here is so bad. I've called, emailed, and reached out on their website to find out about a refund and haven't heard back even though it's past the 24 hours they claim to respond in. All the reviews on the dresses were positive, but I wish I had checked the reviews here before I bought the dress.

As a busy professional, simple yet polished casual wear is a necessity for errand-filled weekends. This tiered maxi hits the elusive balance between breezy and put-together effortlessly. Its floor-grazing hem pairs seasonal sandals or boots with an overlapping v-neck allowing necklaces to peek through. Woven viscose drapes around the body lightly while retaining its swing with each step. After brunch errands, emergency shopping trips and hikes alike, it maintains its easy elegance without straying from the first morning of wear, always keeping me ready to seize new weekend opportunities as they arise.

DO NOT order from this company. They will cheat you if you need to return the order. But they'll make you suffer first with delays and questions and repeated requests for photos. All for nothing. Can't believe I sent the dress back (finally got instructions!) and NO REFUND. Total gaslighting. AVOID ZAPAKA they are the WORST!

This tunic length dress mixes effortless comfort with flattering style. Wear it to run errands or pair with boots and a jacket for a casual weekend outfit.

I ordered a dress and it arrived in good time but is one size too small. In an effort to exchange it for the next size up i emailed for an exchange in the 7 day time frame with no response. I have emailed another 5 times since, using different emails with no response. ORDER ZAPAKAAU*******. Its weird though, i recieved an email from them asking me to review my purchase.

I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!

I ordered the 1st mermaid dress in teal for my daughter's prom. It took 4 weeks and 1 day for me to receive it and it was the wrong dress and color. We don't have another month to wait for the right dress. I'm awaiting a response and then will update re customer service.