I am very upset.
1. they never gave my my conformation email that I was supposed to get the moment I ordered my dress. I placed my order April 8th.
2. Going based off the description of the dress on the website my dress should've been here no later than May 10th. But still, I ordered my package a whole month and half ahead of time for my event. In the description of the dress it said that it would take 7-14 days tailoring time and with standard shipping it would take 6-10 business days to ship.
3.They gave me tracking number that didn't even work on USPS. USPS just says that item label created nit yet in the the system. And that they're waiting for more information. It also says it's a priority mail package, meaning that it only takes 1-3 business days shipping.
4. I asked an employee about this. Only for them to LIE to me saying that USPS already has my package? And is shipping it. Even then, it should already be here with their 1-3 day business day shipping
I message them AGAIN only for them to tell me that the tracking number THEY GAVE ME, is being shipped by a different company (JS express) but they never even told me that very important information until I asked. My package has been in transit for 14 BUSINESS DAYS as of right now (and still in transit). I am very sad because that is not was was advertised on the website (8-12 business days). I messaged them again, and they said the USPS will update it once my package lands in my country (usa). My package landed in ORD (airport in my country). Yet for some reason no update was made.
4. Not only does USPS say "Item label Created, Not yet in system. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon." Obviously they don't have my package,
Again, Zapaka never gave me my conformation email giving me estimated shipping date
5. My prom dress probably wont make it here in time for my event. I spent all this money for a dress I can't even return (its custom size, so I cant return it). Will probably will have to wear for graduation instead (if it even makes it in time for that) Wont ever be ordering from here ever again

Again, where is my conformation email that was supposed include estimated time of delivery? I need to know just in case if I need to waste even more money on a backup dress for a dress that should've already been here
:(

Scammers
Product never arrived though they stated it did
Liars!
Beware of zapaka...bunch of croiks

I am very satisfied with my new dress. The service from Zapaka is excellent.

Fits perfectly I absolutely love the dress so buy buy buy Zapaka are just the place to go

My daughter bought her grad dress and it was beautiful
Good quality and fit her perfect

Very easy shopping with Zapaka very happy with my purchase. Will definitely buy for you guys again

Thank you Zapaka! The dress arrived in good time and is absolutely beautiful.

The new fashions are exciting and I have ordered 3 more dresses9

The WORST online shopping experience!
The WORST customer service!
DO NOT TRUST THIS WEBSITE!

1. Bad quality!
Don't trust their pictures!
I placed two orders around the same time. One dress came early. It looked totally different from the pictures they post on their website. It was supposed to be an A-line dress. The dress I got was definitely not an A-line shape. Also, the material looked cheaper. The second dress I received looked less different from their picture. However, it was not the size I ordered. I ordered size XS but the dress I received was size S according to their own size guide.

2.No easy return. Don't trust what they claim!
You have to pay for the shipping and the customer service will tell you to keep the dress and give you a 20% refund. It took forever to get that 20% refund. I had to follow up three times so they actually processed it. I believe if I didn't follow up, they wouldn't actually give me the refund.

3.The customer service ignores messages on WhatsApp and emails!
They replied to my first email fast and asked for pictures to prove that the dress I got didn't look like the pictures on their website. However, once they knew my frustration, they started to reply very slowly and eventually ignored my email.
After I noticed they didn't reply to my email, I tried to reach out on WhatsApp. Again! They replied to my HI message fast but once they knew the reason I reached out on WhatsApp, they never read my message and replied to me.

4.The customer service doesn't keep their promise!
When the customer service offered me a 20% refund for the first dress I received, they also agreed that I could cancel my other order (because I could no longer trust their product quality.) However, a few days later, they sent out that second dress! I reached out again to understand how this happened and how they wanted to address this situation. The customer service only replied to me saying they would go ahead to check the status and never gave me an actual update or any solution to this.

5. They hid bad reviews on their website!
Zapaka sent out a robot email to ask me to leave a review on the dress I received. I left a bad review and stated the dress doesn't look like their pictures at all. I even included pictures I took to show how different the dress was. That review was never published on their website. I bet they hid tons of bad reviews customers left so…if there are zero reviews for a dress, it probably means they hid many bad reviews and there aren't any nice reviews to show.

Size was perfect and time from order to arrive was great considering COVID situation. Very happy