HolyClothing

Initially I was worried/annoyed—What's annoying is you see your order sit there, not dispatched. I think they basically don't have stock; they just make to order. But after sending an email & getting a form reply that didn't make sense, I resent with a further question and got a real answer. They then explained how long it would take roughly and by which courier I could expect it. I waited.
It came around the time they suggested, and was even better made than I'd hoped. This isn't cheap, falling-apart stuff. It's properly cut and finished, true to size and fit; proper hemming and length. The embroidery is finer and nicer than expected. Well done! Very happy with it. So much that I ordered a second!

Cheap material and sizes are ridiculously small. They don't state on their return policy that you have to pay your own shipping to China! They offer you a coupon and send you an email stating that's it's not worth the return. I will be calling my credit card company as this is fraudulent and they won't grant me a return nor refund.

DON'T PURCHASE! It never looks like the picture. Asked to return & they said it's too expensive to return to China. No refund. & they were offering me a 25% discount on the next thing I purchased. So I'm pretty much stuck with the dress that doesn't fit and looks like a child made it. Unhappy!

I had my bridesmaids order a dress from Holy Clothing. I was excited because the designs were so cute and the ethics seemed on point. Its been two months and still the only way to get updates from them is to message them on social, we are not getting any kind of notification via email to explain the delay. When I email them I get the same copy and paste response that cites a "dye" issue. If this is the case, why has it happened more than once for the same order? I wish the company would send the defective dress along just to have something to wear, I'm a week from the wedding and I still can't expect the dress to arrive as it hasn't shipped.

I've purchased from them before and absolutely loved what I received. When their limited edition marigold came out I purchased one of their dresses that I already owned in a different color, in the new marigold color and a marigold corset belt. I understand everything is hand sewed and dyed so it takes a good bit of time but it takes FAR longer than their 4-8 week promise. I waited over 6 months for this order! I was in constant contact with the customer service via facebook messenger and they were very condescending i feel even though I told them I was very understanding. The corset belt came out beautifully but the dress' dye job is atrocious. It's muddy brown with splotches of the marigold it's should be and after telling customer service they made the excuse that that's how it's suppose to be because it's hand dyed ……. No. I'm really upset because I was SOOOoO excited for this order.

Id rather not even have 1 star. The delay in shipping has been extremely disappointing and frustrating. The item is for a wedding and ordered 2 months ago. I reached out and was respond to quickly, but nothing was changed. Now it won't be shipped till a week after the wedding. We'll beyond the already ridiculous wait. I won't be coming back.

Customer Service replies in the middle of the night.
They do not offer free returns or any offset for return costs. The garments are heavy! And cost a LOT to return ($70 on a $250 return). I was told to put a note with my return order, claimed there was no note. I have evidence that I did send the note and documentation. No reply to that. It would have been soooo much cheaper to resell the oversized items than to return them for exchange.
Quality of the garments is gorgeous.

I placed an order on March 24 with a quoted 6-8 week shipping time. On May 19, I emailed customer service to ask about my order and got the following reply,
"Happy to help :) I've checked and your order xxxxxxxx is scheduled to ship about 6-8 weeks after ordering, via Priority Courier (delivered in about 5 days).
I've just checked and most orders are shipping in around 45 days, but yours unfortunately, is running a bit late.
Kindly note, we make each piece by hand, as one offs, which takes a little longer, but I can assure you they are well worth the wait:)
That said, I'm going ahead and asking our production team to expedite as much as possible:)
Thanks for your patience and for being part of the HolyClothing family."
I decided to wait it out and finally received my order on July 15. That's 16 weeks of shipping time.
Also, the embroidery is not the quality I expected, and the size runs slightly large.

If you order from them make sure you order at least 3 months in advance. It took 8 weeks for my order, then they lied to me, when I inquired, they said, "As detailed on our website, your Serenity Maxi from order HC******* will ship about 3-4 weeks after the date of ordering, via Priority Courier (delivered in about 5 days), as everything is hand-made to order I've checked with our production team, and your Serenity Maxi is about to be dyed, which is the final stage of production." But I also received a tracking confirmation from Fedex. Some of the dresses that are "hand-made are also found for way less on Amazon. Click on photo below.

I have been waiting for my order for over 6 months now. It finally shipped and has taken over 2 weeks for it to even make it to the states, now it's stuck in customs with no idea when it's going to make it to me. They refused to cancel my order after asking multiple times, I've reported them to the FTC and the better business bureau, and will be filling a chargeback if they don't refund me my shipping. Passive aggressive customer service to boot, don't order from this company.

I placed an order and considered the 6-8 week lead time. After 14 weeks the company was unable to provide to an update on my order, after requesting several updates I was forced to reach out to my bank and declare the charge fraudulent.

The company refused to provide me with proof of purchase, as well as an order number.

I was truly disappointed about I needed the outfits for a job, which I sadly lost due to the company not fulfilling my order.

I ordered two items. Once was cotton, one was rayon. Both of them were awful.

The Brigid tunic was made out of cotton so thin you could see through it - even if you added one of the overdresses, it would be unwearable unless you wore something underneath.

I ordered the petticoat (was going to be used as a skirt under a tunic) and it was made out of rough fabric, and again so thin you could see through it.

It's been a long time since I ordered, but the last time the quality was amazing. This time? Returned them right away. At MY expense - which they don't say ANYWHERE.

I placed my order July 10 2022 for my daughter. She wanted to go to a renaissance festival with a friend in costume in October. Red flag #1 my CC was charged full price July 10. By week 8-no product. Lots of emails siting COVID as excuse. Red Flad #2-no contact phone #, just email.
1 item finally arrived October 17... no word on the other half of outfit. Packaging states shipped from India! So much for this being a CA company!
Still no word on second item Oct 24. I attempted to push by stating I would have CC dispute the purchase. No luck. Probably will not have any b/c I did receive part of my order.
Lack of good disclosures = plenty of suckerers like me! Buyers be warned.

This company puts out lovely, fun clothes. They're comfy and well fitting. Size was true to the guidelines they put out on each piece.

Customer service was great when I needed it.

Highly recommended.

Holy Clothing is a wonderful. I don't feel left out because I'm a plus size woman. I have even given Holy Clothing dresses to other plus size friends. I know they will feel like a queen when they slip on a gown. These dress make you twirl with delight and make your heart sing. I haven't had to return anything but customer service was great to me when I was having an issue and it was fixed right away. Make sure you check the size chart when purchasing. Boobies sometimes make it so you have to buy bigger sizes but I'm always excited when I see a bag waiting for me on my porch. I'll add some pictures soon.

I've been going back and forth with their customer service for weeks now and even though they promised a refund for a package that has been lost for over a month, they continue to give the run around. Overall, very frustrating and I will not order from them again.

Actually no stars but thats not an option

I placed an order over 11 weeks ago & was told it would take 5-6 weeks. The company has not once reached out to me to let me know what's going on. Inquires I have made have been answered by what seems like automated responses. The first 2 inquiries were answered with word for word responses, 2 weeks apart, telling me it was in the dying process. The first time was 7 weeks ago. I have now asked to cancel my order & to refund me. I have not found a working phone number to speak to anyone. This was the first & now last time I've ordered from them. One last thing... after my second inquiry they sent me a coupon for a future order like thats supposed make up for their failure in all this.

This shop is more of a scam than anything. Placed my order 4 months ago with a 4-6 week lead time. Reached out after 6 weeks and got so many :) in the email it was ridiculous and they told me nothing about my order. Reached out again a few weeks later and got the same EXACT response copy/pasted. This continued for another 2 months of the same responses and 'we'll do our very best to ship it by the end of next week.' I tried on multiple occasions to actually have a conversation about MY order but never got anything other than robot responses. Finally canceled my order after 4 months of nothing. Buyer beware, you'll never get anything you ordered.