ZapakaReviews 522

The beading on my dress was so intricate and beautiful. It really added to the overall look of the dress. Thanks for everything.

It had been over their amount of guaranteed days before they would ship out the dress and they never did. Customer service will never respond to your emails and they will take your money without giving the product. Absolute scam. You can email them and no response and they will never update you. Don't waste your time and money.

Ordered prom dress 1 week ago and have still had no confirmation order. Emailed company, heard nothing. AWFUL

Wish I could give negative stars! The dress arrived and looked like something from a Halloween costume store. Cheap junk. Now impossible to return! Many, many emails back and forth and they still won't send a return label! This dress came with NO packaging slip, and absolutely NO tags! Thus far they have offered me a 10% refund, and still refuse to send a return label! DO NOT BUY FROM THIS SCAM COMPANY!

EVERYONE, DO NOT BUY ANYTHING FROM THIS WEBSITE! SCAM SCAM SCAM SCAM SCAM

I HAVE FILED A COMPLAINT AND FRAUD REPORT ON THE USA FEDERAL TRADE COMMISSION, AND I WILL NOT STOP UNTIL YOU CANCEL MY ORDER AND REFUND ME!

THE POLICE REPORT HAS BEEN SUBMITTED TOO.

DO NOT BUY ANYTHING FROM THIS WEBSITE. THEY PUT LIVE CHAT ON THEIR WEBSITE, IT'S DEAD NO REPLY. THEY GAVE AN EMAIL ADDRESS FOR CANCELLATIONS, NOBODY GIVES A DAMN AND REPLIES. THEY HAVE PHONE NUMBER, NOBODY PICKS UP. I ORDERED A DRESS UNFORTUNATELY FROM THEM UNFORTUNATELY WIHT AN EXPEDITE SHIPMENT SO I PAID MORE, HOWEVER, THERE IS NO CHNAGE ON THE STATUS OF THE SHIPMENT. THERE IS NO SINGLE PERSON TO GET ANY ANSWER AND NOT EVEN CANCEL MY ORDER TO GET REFUNDED. I TEXTED THEM ALSO FROM THEIR SOCIAL MEDIAS, NO RESPONSE.

It's a shame, and big mistake ordering from this website. They are scams and they only take your money after they disappear.

I purchased 5 dresses. The style names were so deceiving / confusing that I accidentally ordered two of the same dresses for two different styles. Instead of getting 5 different styles I got three (with two duplicates). None of them fit well. The return process is an ORDEAL. I had to provide the reason I was returning each one, a photo of each dress and a photo of the label on the packaging. It took over 6 weeks and several followup emails only to get a reply through their chat feature on the their website. This was simply to be provided with an address to return the items. I paid $200 for the 5 dresses which was a great price, but it cost me $90 to return the items to China. Save yourself the money. It's not worth it.

I wish 0 stars was an option. I ordered a dress on 1/14 (for an event 2/25). Paid $20 for expedited shipping of 7-9 business days. I reached out on 1/23,1/26,1/27, and sent a not so nice email on 1/28 because I never received tracking. Finally after the mean email, I was prompted with a tracking address that states the dress is in LAX for over a week. After speaking with 2 people and customs, the package is fraud and no where to be found. DO NOT ORDER AND LISTEN TO THE REVIEWS. They don't do refunds, but luckily I used a credit card and was able to dispute. Almost a month later and still no answers. Or valid tracking. Pitiful.

While the price point for a costume dress is great, a return is nearly impossible if it doesn't fit or you simply don't like it. The company responded well via email (I never tried to phone) which was the only positive. They offer a 15% refund only and you keep the dress. The refund of less than $8 basically covered the shipping you pay when ordering. If you want to return for full refund, buyer incurs shipping cost to China that will cost you over $100, which is more than the dress. Lesson learned, order from Amazon where you can return.

The worst company ever.
ZAPAKA.UK website. I genuinely thought it's located in uk.
Poor quality dress arrived 4 sizes smaller. As it was sellers fault,I still have to cover return cost OF £25 TO CHINA
SCAM! DO NOT BUY! AVOID
* also,Zapaka team,here is my order number ZAPAKAUK*******

Unfortunately, like other people i was deceived by this site i want to return dress. I have probem. I emailed serveral times with pictures,called and and called on live chat but no one answered,i am not satisfied with this site at all,and i will never buy from this set again and a also suggest others not to buy

Bought a lovely frock for a special occasion but it was way too small & obviously not the size it claimed to be (without a size label inside). Sent 6 emails asking to returns & none of them were answered. Direct messaged them from their website - no answer. Messaged their Facebook account & still no answer. They need to learn how to provide a better customer service and upgrade the customer's experience to above $#*!.

After this review, customer service finally contacted me with return address details. Not happy that the dress 2 sizes too small was returned to me as address unknown even though I sent it to the correct return address. It wasn't cheap to return to China and I didn't receive a refund because of that Crap customer service AGAIN... :(

Recently ordered a dress I was so excited about, however, the quality was insanely poor (VERY similar to Shein quality). I got a different dress at Macys for maybe $20 more that was great quality, so not sure why the quality from here is so bad. I've called, emailed, and reached out on their website to find out about a refund and haven't heard back even though it's past the 24 hours they claim to respond in. All the reviews on the dresses were positive, but I wish I had checked the reviews here before I bought the dress.

The dresses at this company are a great value for the price. I was able to find a beautiful dress that fit my budget.

I was able to find the perfect dress to wear to a beach wedding at this company. It was light and flowy, perfect for the occasion.

I ordered a dress and it arrived in good time but is one size too small. In an effort to exchange it for the next size up i emailed for an exchange in the 7 day time frame with no response. I have emailed another 5 times since, using different emails with no response. ORDER ZAPAKAAU*******. Its weird though, i recieved an email from them asking me to review my purchase.

Going by their measurements I had to order a size 18 dress. I'm normally a size 12/14 sometimes a 10. When the dress arrived it was far too tight, the wrong colour and for a floor length dress, it was short. Dreadful trouble getting any response from the seller, luckily I paid with PayPal and they came to my rescue. Seller offered a full refund once the dress was returned. Trying to post this dress I was told that it was going to cost ME $45. I only paid $22 to get it. So false advertising does pay for the rip off people. BEWARE

DO NOT order from this company. They will cheat you if you need to return the order. But they'll make you suffer first with delays and questions and repeated requests for photos. All for nothing. Can't believe I sent the dress back (finally got instructions!) and NO REFUND. Total gaslighting. AVOID ZAPAKA they are the WORST!

Fooled! Don't care to order from China, U will never get your refund. Color shade of blue off.!Quality varied. Gamble if you like for the cheap price.

I've returned the items a month ago and STILL HAVENT GOT MY €140 BACK. NO ONE REPLIES OR TAKE RESPONSABILITY. DONT BUY FROM THESE PEOPLE

If I could write less than one star, I would. I purchased what I thought was a beautiful ball gown in June for an event in July, and while it arrived on time, the sizing was inaccurate so I had to return it and ask for a refund—something I might note, was listed as free on their website, but when you read the fine print you realize you won't have your shipping refunded, there or back. It was a task to get them to acknowledge the refund initially in emails, and they tried to talk me out of refunding the item and encouraged me to sell it. I chose to proceed with the refund. This was July. I sent all the necessary materials to them, and was to expect a refund in the 10 days following receipt. Weeks passed. Months passed. Crickets. In November, I decided to email them again. Once again, no response, 4 months later. I was then most heartily displeased, so I followed up a week later. The crickets were louder. Finally, approximately three days ago, I sent a final scathing email. Apparently someone's attention was gotten, because they immediately apologized and processed the refund. Only, of course, for the price of the dress and not for the shipping—which is, again, in the fine print but worth noting. I'm not one to write reviews, but this was the worst, most traumatizing shopping experience of my entire life. DO NOT. I repeat, DO. NOT. PURCHASE. FROM. ZAPAKA. And perhaps, don't buy from anything that doesn't have a storefront in the future.