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The company has garnered mixed feedback, with some customers expressing satisfaction with product quality and timely deliveries, particularly regarding specific dresses that fit well and met expectations. However, a significant number of reviews highlight serious concerns about customer service, including unresponsive support, misleading return policies, and issues with sizing accuracy. Many customers report frustration over delays in refunds and lack of communication, leading to a perception of the company as unreliable. Overall, while there are positive experiences, the prevailing sentiment suggests a need for substantial improvements in customer service and transparency.
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Ordered a dress for my daughter over a month ago and has never come! No one will respond and they didn't send any tracking information! The dress was over $200! So mad right now! Worst site I have ever ordered from! Where is my purchase?
We bought a prom dress. It did not fit well, and the quality was not good, with some stitching issues. We asked for a return and as many other customers we could not get reply to from the customer service. We emailed several times, and they will ignore you hoping you will go away. Don't get fooled by the reasonable prices, you get what you paid for and if you need to return – good luck. I am really surprised that they are still in business.
I was a little skeptical about the quality of the dress I ordered from this company because the price was so affordable. But when the dress arrived, I was blown away. The fabric was great quality, and the dress fit perfectly.
If you're looking for unique and on-trend dresses, This is the place to go. I purchased a dress with a bold floral print, and it instantly became a favorite in my wardrobe. The attention-grabbing design and the vibrant colors made me stand out at social events. I can't wait to explore more of their stylish collection.
I was looking for an elegant dress for a formal event, and this company delivered in spades. Their selection of V-neck dresses is impressive, with styles to suit all preferences. I fell in love with a floor-length gown featuring delicate beading along the neckline and a flowy chiffon skirt. The dress made me feel like a princess, and I'm grateful for the outstanding customer service I received.
The embroidery on my dress was so beautiful. It really added to the overall look of the dress.
Zero should be an option. Bought a prom dress that did not work out. They actively ignored my return request. Do not buy anything from this vendor!
I was able to find the perfect dress to wear to my graduation at this company. It was exactly what I was looking for.
Your company is a haven for homecoming dresses. The round-neck dress I got was perfect. I felt beautiful and comfortable.
I recently purchased a homecoming dress from this company and it was absolutely beautiful! The quality was great and it fit me perfectly.
With breathable fabric, 3/4 length sleeves, & a midi hem, this eclectic print dress suits both summer & early fall. It layers well yet remains comfortable as temps fluctuate during transitional weather. A true year-round piece.
This tunic length dress mixes effortless comfort with flattering style. Wear it to run errands or pair with boots and a jacket for a casual weekend outfit.
Clean lines, high-quality fabrics and refined tailoring make this blazer dress a timeless go-to. It pairs easily with collared shirts or camisoles for work or beyond.
Its blend of viscose and spandex lends this pencil skirt just enough stretch for busy days. It's wrinkle resistant and retains its shape all day whether sitting or standing.
Made from a lightweight yet durable fabric, this camisole slips easily under blazers and dresses for customizable coverage. The built-in shelf bra provides just the right support.
As a busy professional, simple yet polished casual wear is a necessity for errand-filled weekends. This tiered maxi hits the elusive balance between breezy and put-together effortlessly. Its floor-grazing hem pairs seasonal sandals or boots with an overlapping v-neck allowing necklaces to peek through. Woven viscose drapes around the body lightly while retaining its swing with each step. After brunch errands, emergency shopping trips and hikes alike, it maintains its easy elegance without straying from the first morning of wear, always keeping me ready to seize new weekend opportunities as they arise.
I ordered a dress for a summer wedding and it was perfect. The lightweight fabric kept me cool in the heat.
Planning a wedding can be stressful, but finding the perfect bridesmaid dresses was a breeze with you. The color options, the different styles, and the ability to customize the sizes made it easy to accommodate my entire bridal party. The dresses were delivered on time, and my bridesmaids looked stunning. Thank you for making my wedding dreams come true.
I needed a glamorous gown for a gala event, and this company came through with flying colors. Their range of evening gowns is astounding, and I settled on a jaw-dropping floor-length dress with a plunging neckline and a dazzling sequin bodice. The gown hugged my curves beautifully, and I felt like a star on the red carpet. Thank you for making me feel like royalty for the night.
Answer: They are legit, but be careful when you buy what you see on the website is not what you may get.
Answer: You can technically get a hold of them via the live chat but they are super unhelpful and slow. Terrible customer service.
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.