Zapaka
Questions & Answers

They are legit, but be careful when you buy what you see on the website is not what you may get.

Bro. Don't order from them. The communication is horrible, they don't even let u know what is happening with your product

Dress never came and no one will write me back, seemed fake to me.

Scam for sure! I wanted to return my order as the dresses were not at all like the images. Turns out their returns are in China and would be $60 and over a month to return. This is not stated anywhere in their site. I spoke to customer service who admitted that the dresses are made to match the photo. The photo is not actually of the dress you are purchasing! Very unhelpful, just kept telling me I was responsible for shipping. Absolutely a scam! Save yourself the money and the headache!

May as well be a scam, terrible merchandise and awful customer service

Not a reputable company. Scam. Not operating in Canada as the website domain suggests. They will not offer you a full refund and take your money regardless if you try to cancel within their cancellation policy. Their return policy is not upfront and they make their own rules like time zones which are not indicated on the website. Here is a chat transcript and email them asking me to take down reviews.

Chat transcript
Company logo
Name: christine sabater
Question: Can I still cancel my order ZAPAKACA16243 and when can I get my money back in my credit card
Order number(if you have): (no answer)
Avatar Dandee
Fri, 09 May 2025 13:31:33 CDT
Hello! This is Dandee and it would be my honor if I could do anything for you. May I have your name? 🙂
Christine sabater
13:31
Can I still cancel my order ZAPAKACA16243
And when can I get my money back in my credit card
Christine sabater
13:32
I just need to know if an order is cancelled how long it takes to be back on the credit card
Avatar Dandee
13:35
Hi! We understand that you want to cancel your order but since your ( dress) is under production now, if you request to cancel it now, we are afraid that we could not refund the full money for the item that you order, the factory has cost them money and labor to make it.
Based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Please refer to our Cancellation Policy for more details:
Please let us know how you want to proceed with this.
Christine sabater
13:37
So i can not cancel even if the order is made within 24 hours?
Christine sabater
13:40
The cancellation policy says if order is cancelled within 24 hours of payment it is a full refund
Avatar Dandee
13:40
It is beyond 24 hours already upon checking in our system.
Christine sabater
13:41
What day did it show on your end
Christine sabater
13:43
Hi
Christine sabater
13:45
What did this it show on your end? I ordered May 8, today is May 9
Christine sabater
13:45
Here in Canada
Christine sabater
13:48
Hi are you still there?
Christine sabater
13:52
Attachments:
image.png
Christine sabater
13:53
Is the order eligible for a full refund because I ordered May 8 and cancelling today May 9?
Avatar Dandee
13:54
Your order was placed on May 9,2025 at 1:22 am and your request cancellation file on May 10,2025 at 2:19 am. So it is beyond 24 hours already.
Christine sabater
13:54
No it was order May 8
Christine sabater
13:55
Attachments:
image.png
Christine sabater
13:55
Here is my order confirmation
Avatar Dandee
13:56
I'll understand! We have a different time zone but we always depends on the time from when you placed the order and date and time request to cancel the order.
Christine sabater
13:56
I did not ask for a cancellation
Christine sabater
13:56
I am just asking if EVER will the refund be 100% full refund
Christine sabater
13:57
Yes which is May 8 when I ORDERED and cancelled MAY 9
Christine sabater
13:57
I am the one who made the oder
Christine sabater
13:57
So I know when I placed the order
Christine sabater
13:58
It is not on your cancellation policy that there are time zones that you consider
Christine sabater
13:59
I DID NOT REQUEST TO CANCEL THE ORDER
Christine sabater
13:59
I WAS ASKING A QUESTION
Christine sabater
13:59
DID YOU CANCEL THE ORDER?
Christine sabater
14:00
I DID NOT SAY TO CANCEL YET
Avatar Dandee
14:00
Again, based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Avatar Dandee
14:00
Attachments:
image.png
image.png
Avatar Dandee
14:01
We did not yet proceed with the cancellation.
Christine sabater
14:01
OK DON"T CANCEL
Avatar Dandee
14:01
We are just for your confirmation.
Avatar Dandee
14:02
Thank you for confirming, Christine! We have noted your request, and your order will remain active as is.________________________________________________
Ticket from chat SW30MQDPGR
Inbox

ZAPAKA Cutomer Service Team
3:07 AM (8 hours ago)
To me

HelpDesk
Hi, Christine Hembrador

Dear Christine Hembrador,

We have noticed that you left a review on Trustpilot. Since this is your first time shopping on our website, we can make an exception to cancel the order for you and offer a full refund. However, we sincerely hope that you can delete or change your review. Once we receive a screenshot of your modified review, we will cancel the order for you and issue a full refund. Thank you for your understanding.

Sincerely,
Mledoy

Ticket ID: ILTVMX
Assigned agent: Melody

As above, not a scam but very close to one! You dont get what your ordered.

Legit. I have heard bad things about returns but I personally have like every product I've purchased so have not had to return anything.