YoungExplorers

I will never buy from Young Explorers again. Ordered item as gift to be shipped to grandchild. Never received order update after initial confirmation but got ads for their VIP Club. By the way, their VIPs do not handle anything to do with actual customer service questions. Charged me 8.99 postage on one item. I finally called 7 days later and they just shipped it! Then I was told 3-5 days before arrives. While on the phone with a rep from another country, they asked me to repeat addresses they already had under the order number. Sorry, lostbit. I will be credited postage amount but no present on time for my granddaughters part!

I ordered several items for my nephews birthdays on May 21,2020. By June 2,2020, I still had not received a notification the items had shipped. I called them, and they claimed there was a problem with my shipping address. I asked why they did not call me, and the "customer service" guy, so very eloquently said "we are not calling our customers if there is a problem". Seriously?! You're going to be silent? When I pressed the issue, he said they supposedly send an email. I never received their email! Stay away from this company. They do not care about customers, they fail to provide even the most basic customer service, seriously Walmart is better, and they generally do not seem to care. There are soooo many other places you can buy from. Avoid this horrible company at all costs! I will be watching my credit card to make sure they do not attempt to charge me for items, which they clearly have no intention of sending. (That's called theft.)

We place an order on 12-19-21 with rush delivery for $18.94. Package received 12-30-21. We wrote customer service 3 or 4 times NEVER got an answer. I called customer service got someone in a foreign country who was no help, blamed Fed Ex and said rush shipping always takes 5 to six days. I am in Chicago the package was sent from NJ. By usps it would have cost, maybe $11.00 and taken 3 days. I am in the mail order business, if I treated my customers like this I could not afford Young Explrers

Made an order and suppose to get a discount and free shipping. Didn't see either one. They said it would make it by Christmas it is two days after Christmas and it still hasn't shown up. If you go to their website and try their contact us option you just get a giant run around. My grandkids leave early tomorrow morning and live two thousand miles away so I guess I will have to pay shipping to get it to Phoenix. I will never buy anything else from them. The only ones more disappointed than me are my grandkids. I hope you people feel good about yourself but I see I'm not the only one you screwed. You are an embarrassment to the real toy stores

I left items in my cart after deciding the total cost for those items was too high. (I get free shipping with Amazon purchases and decided I could find something similar to the items w/o S&H fees.) I then received an email offering 15% off and free shipping and handling if I ordered within 24 hours. I decided since I would not have to pay S&H AND would get 15% off of my purchase, to move forward with the purchase. After seeing the confirmation email, it showed a S&H charge was charged. I contacted customer support and was advised that this was a carrier imposed fee, not shipping and handling fee. I told the representative that it clearly states shipping and handling next to the charge. She advised me that the website says a carrier charge may be applied and was sorry I did not see that.( As if I would have known what that was anyway!) So I guess when they offer you free shipping and handling, they simply move that charge under a different heading on their end, but it still shows up as shipping and handling on my end. I purchased these items because of the "deal" that was offered to get me to come back and complete the sale. Because the item has shipped I was not able to cancel the order and the charge was not removed. This to me is bait and switch and I will pursue it further even though the S&H charge is minimal. The dollar amount is not the point. I don't appreciate the shady tactics used to get me to return to my cart to complete the purchase. I surely don't have high hopes that the items will be a good quality given the way this company is operating.

I have notified them that one of my grand daughters b day presents never arrived. They said to wait and then wait some more. After another 2 weeks I sent another e mail on 10-9-21 and still have not heard anything, They are not answering me.
I noticed now that the website is down. 10/29/21 merchandise was ordered on 9-4-21
Do no know what to think of this but I will call my credit card company for help now.
Very, very dissapointed

They get one star because 0 is not an option. I have an order number but no confirmed ship date. Customer service responds with computers are down - seriously, since 10/16? No problem last year with order but stay away this year!

They charged ridiculous rates for expedited shipping and it took 12 days to arrive. After refunding $15 for the "expedited" shipping, two weeks later a mysterious $14.95 charge appeared on my credit card. Apparently, when you order, they "enroll" you in a VIP group that automatically charges you monthly! This is credit card FRAUD! I can promise you I would have never enrolled in anything with this company after my initial experience! BUYER BEWARE!

Avoid this company!
On 12/11, I placed an order online and paid $24 for expedited shipping. All items said they were in stock. They did not ship until 12/15 and they shipped it via FedEx SmartPost which is not quick shipping. I am currently trying to track down my package with the USPS and it looks like I am not going to get these items before Christmas.

I tried to call them to complain about the "expedited" shipping, but was on hold for an hour and then gave up.

Save yourself some stress and don't order from them!

To make a long story short, on November 14th I placed an order with Young Explorers. Today's date is December 6th and after several phone calls I still don't have my order, not to mention, the item that I ordered was priced at $49.95 and I ended up being charged $74.80. I will never order anything from this company again. I should have read the reviews. P.s. As far as proof-of-purchase, are you kidding? From this company, all you get is the run-around!

I placed an order of over $300.00. I bank account was charged 3 times with 3 different prices of over $300.00. Called Customer Service which a JOKE. Telling me that they just have to hold my money until they confirm that my account is trusted. Are you kidding me right now?! It was evident that they charged me 3 times for the same order. I wanted my order cancelled, but these foreign workers, who are either playing me, or have an IQ of 0, did not cancel my order(s). Finally after speaking to several customer service reps, my order has been duplicated as I was charged. I would have to wait to receive these duplicate orders, and then ship them back to them, then Lord only knows how long before I get reimbursed! Also, they advertise on their web site to visit the FED EX site to get free shipment for my return. Another FRAUDULANT claim toward this company...I am beyond furious...I will NEVER shop this company again...Nor do I recommend them to anyone! And my rating is a ZERO STAR...they make you press a star in order for our review to post.

I purchased a Jr. Engineer Motorized Construction Set for my nephews before the Holidays and have had nothing but problems ever since. The item took over a month to reach its destination and then it was defective due to a bad motor. The unbelievable hassle I had to go through for a "replacement" to be sent was insane. And then on top of it all I was CHARGED for the replacement and never told what additional fees and or BS was involved in the return process. This company seems like they make most of their money off of customers who didn't get what they were paying for and then just gave up after 15 minute hold times and trying to get ACTUAL customer service. Long story short: You will probably want to look elsewhere, this company is not reputable.

"ZERO STARS! I HIGHLY recommend NOT ordering from Young Explorers. I purchased a birthday gift on 19 October for my 5 year old niece. Just today (18 Nov), I received an email from Young Explorers that the order is on back order! Can you believe it! All this time, I thought my niece received her gift! They also do not have anything online to write a note to the recipient. Don't waste your time with this company as there are many other options to choose from. "

This company is not worthy of a single star! They sent the WRONG item. I invested my shipping materials and $12.95 to return it, gas to drive to the post office and time to complete these tasks. There was also the time I spent on hold twice and was disconnected on the second call. When you email them, they respond by saying that they'll get back to you and NEVER do. To date, they have not reimbursed the return shipping costs. Let alone compensate me for what I had to do to fix THEIR mistake.

I wouldn't recommend this company to my worst enemy. I will NEVER do business with them again!

Unbelievably horrible experience! My online order was duplicated which meant not only did I receive 2 products, but of course I was charged twice. Customer service offered a refund but told me they did not have return shipping labels "at this time" and I would have to pay the shipping to return the duplicate item. Shipping was $55. Price of the item $59.99. I called back and they told me to return the item, pay the shipping and they would review the charges and determine if a refund for the shipping was possible (but not guaranteed). Highway robbery as far as I'm concerned. I prefer to keep the item and give it away. Not to mention they remove all negative reviews from their website. How convenient!

I ordered two toys for my grandson on Sunday, July 12,2020, and paid for rush delivery which was promised by Thursday, July 16,2020. When the package did not arrive, I contacted customer service and was told that the order was "in progress." This was a real disappointment to me and my grandson. I canceled my order and do not recommend YE for anyone who wants a product and service that they promise. BTW, I ordered the same product from Amazon and received it in two days. Shame on you, YE, you made for a very unhappy grandson! Dr. Neil Baum, New Orleans, LA