YoungExplorers

I purchases two pair of shoes for my grandson since the stated size was not the same as other shoes he is currently wearing. NO label came in the package but when I called to return one pair, they stated that they only send one label and would not email return paper work and label. I did have my order number and they were able to find the order but were not willing to assist in anyway. They suggested I just write out the info and find someplace to mail it back at my cost. With seven grandchildren, they have lost my business. I will never order from them again because of the inconvenience, the over pricing, rudeness, and their return policy.

I called three different days and got three different answers when calling the customer service for Young Explorers which out sources this department. Info ranged from half your order is back logged until February, to I'll ship the whole order today, which didn't happen, to I'll ship it right out. I thought kiss those items and money goodby especially after reading negative reviews. However, they arrived even a day early. Nice things just like in the catalogue. I couldn't believe it. I think my persistant calling to check and press forward on the order worked. So I talked to three different people but success. I gave 4 stars because of the changing stories but I am satisfied although it was stressful as these were Christmas presents.

Last year bought over $200 of toys. I wouold have given them a top rating. This year I placed and order and did not hear from them. Tried to contact themvia internet but site was down in late Oct and early Nov for almost 2 weeks Called customer service twice both times told they could not get to part orders but someone would call me within 24 hours. No return call. Site finally came back on Sunday Nov. 7. Finally wrote them asking am I getting my order or not. Today is Nov 11. Still no answer.

I will cancel order as I discovered that I could get everything on the order via Amazon.

I am a very unhappy great grandfather who may not get desired presents. I wrote this because I think the public shoud Know.

My original order no from Sept 11 was K6882 146. This order was cancelled because we were moving and there was an address problem. When notified I reordered with new address. I do not have that number.

They charge $8.95 return fee no matter what. I cancelled my order before it shipped. And they still sent out then charged me for return. The merchandise is cheap, smelled odd. In no way would I let my small child handle. I strongly recommend against purchasing anything from this scam company. Wish I had read reviews advising against it. Hope this helps someone else.

I purchased a gift for my nephew with a delivery date "by 12/17/20". I didn't get a tracking email until 12/20 that says it will be delivered by 12/27. That leaves my nephew in bad shape for his Christmas celebration. I called them prior to 12/17 to get a status and was on hold for 42 minutes before giving up. I emailed and got a response several days later saying that they needed to verify the shipping address (which was very clear from the start) and they never responded again. I paid over $14 for shipping on a toy.

Also, I clicked a button to get more info on getting "free shipping" and it automatically enrolled me in a $14.95/month commitment, which I definitely did not want. I had to call them to cancel that, which took quite some time as well.

I strongly advise to avoid this company as there are many who provide quality products, better prices and good service.

I will never buy anything from this company

On December 8, I placed an order for my grandchildren for Christmas. Plenty of time - right? Apparently not. Have been tracking order and was suppose to b here today, December 23, cutting it close, but oh well. Got an update on order, now won't receive until December 26. Should have stuck with amazon. Will never order from Young Explorer again. Now tomorrow i will drive 75 miles to nearest shopping to hopefully find gifts for my grand boys.

Ordered a camera for our grandsons birthday. Payed what I thought was a high standard shipping of $11.99, then $14.95 more for two day FedEx. A total $26.94 on a $60 item. When it did not arrive in two days, called and they said it would be 5 instead! They didn't care that I paid for two day. I then had to pay for another complete order shipped directly to our grandson as we were to be there when the gift arrived at our home.

They directed me to return the original for credit using the return label in the box. Of course to complete the saga, they entire label and return form were 100% blank. Then he said just mail it to them and they would return my postage.

In the days of excellent on line shipping this is an expensive disaster! Will never, ever buy from them and suggest you don't either.

This is the second time I have attempted to buy anything from these people. The first time, it was the birthday of my grand children, they never delivered and after many attempts to call them they finally told me the item I had bought was out of stock. Now again the items I bought never arrived. After many calls I finally got a letter saying my address does not match my card. Crazy. They are awful. So far I have been on the phone over 20 minutes with no response.

Two under water cameras were purchased from Youngexplorers.com. They had posted that the cameras received several awards which simply cannot be true. My child took several pictures with the camera just in our house and out of the water proof case and then wanted to put them on the computer to view them. After seeing that the pictures were unrecognizable I took a few. Pictures thinking my child was maybe running and taking them. After loading them onto the computer and finding still that you could not even make out what I took a picture of I packaged it back up and contacted the company. A product this bad should warrant free return shipping since I already wasted money having it shipped to me. Two emails later I had still not heard from the company. Not one word. I do not recommend ever purchasing from them. I learned my lesson!

I sent an internet order, order confirmation arrived, then I received a mail saying the items had been shipped (with no tracking number) and after a week I called and they told me first they were waiting for my confirmed address before shipping, then that one of three items was not available, then that the remaining orders were going to be rushed for me (their version of rushed orders is 5-8 business days!). I cancelled the whole order and I do not want to buy from them ever again.

Watch out for this company if using their website to order items.
1. They DO NOT keep their website up to date regarding product
Availability.
2. I ordered Christmas items, paid double shipping to get them
Here fast and then NOTHING. No confirmation, no shipping
Details and, most importantly, no notice that they had
Placed one item on back order to ship in February.
February for a child's Christmas present!
3. Their website makes it very difficult to find their
Customer Service phone number.
4. Once you find it, their phone tree makes it almost
Impossible to speak to a human. When you do get one, the
Person is not an employee of Young Explorers, rather a call
Center.
5. Paying for 2 day shipping means 5 or 6 days to them. Agent
Said they don't count the day of the order, they don't
Count Saturdays and they don't count Sundays. But they do
Collect and keep your money.

The products I ordered are also available on Amazon. Do yourself a favor and order them there.

Information on the Young Explorers website is not accurate. Customer service is dismal. It is very difficult to get through on the phone and they refuse to honor the free FedEx return shipping for unwanted, over-priced items.

Ordered two items on 12/8/2013, thinking I would receive them by Christmas. One item barely made it in time, the other is still outstanding one month later. Online order status tool does not work. E-mail inquiry goes unanswered for days. Still cannot determine availability on backordered item, and cancelled the order today. Prices seem high for what you get. Shipping charges are excessive. My advice is to find yourself a different toy vendor; these people could care less about you or your business! I would give them "no stars" if that were a choice.