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Have sent two emails regarding an item I purchased that needs a replacement part. First email sent 12/22 second sent 01/17. No response to either as of today 01/23. How doe I get someone to respond???

asked by Bob H. on 1/23/17

3 Answers

Sit on hold for however long it takes (mine: 34 minutes) and then talk to a rep who likes to argue.

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You will not receive a response to Customer Service emails or phone calls - they shut down Customer Service weeks ago and hired an offshore answering service to keep taking orders that will never be fulfilled - I placed an order on April 4, still waiting for any response to the order, multiple emails and multiple phone calls, more than 3 weeks later. DON'T order from this company!

Helpful (0)

Good luck, terrible company and not responsive. I am trying to find a phone number for their corporate office but have had no luck, yet. Their call center is in the Philippines so it's not easy to understand anyone that answers the phone.

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