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Have sent two emails regarding an item I purchased that needs a replacement part. First email sent 12/22 second sent 01/17. No response to either as of today 01/23. How doe I get someone to respond???

asked by Bob H. on 1/23/17

3 Answers
Sit on hold for however long it takes (mine: 34 minutes) and then talk to a rep who likes to argue.
Helpful (0)
You will not receive a response to Customer Service emails or phone calls - they shut down Customer Service weeks ago and hired an offshore answering service to keep taking orders that will never be fulfilled - I placed an order on April 4, still waiting for any response to the order, multiple emails and multiple phone calls, more than 3 weeks later. DON'T order from this company!
Helpful (0)
Good luck, terrible company and not responsive. I am trying to find a phone number for their corporate office but have had no luck, yet. Their call center is in the Philippines so it's not easy to understand anyone that answers the phone.
Helpful (0)

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