YoungExplorers

I placed an order and received all but one item. I have tried to connect with them almost 10 times and still no response. What kind of company can stay in business when they could care less about their customer.

If you need your order within 5 days, I strongly recommend purchasing elsewhere. I placed a recent order, the website advertised a 2 day shipping option, but it would not let me choose that at check out. I contacted CS to place the order with them, paid a hella high price for their 'standard' shipping, ($29) with an additional $15 fee for "2 Day Express" delivery. My order was processed same day, but not sent to FedEx until 2 days later, with the 'express' information apparently omitted, as FedEx had it as 'standard', and I'm still waiting on delivery 6 days after the fact. Young Explorers are running a shipping scam.

A real horses rear end operation. Returned 2 items in Nov. Have UPS tracking to prove it. They said 6 weeks for refund. Now 4 months. Called and was disconnected. Called back and was told they cannot figure out what was returned even though all their papers were filled out and submitted with returned items. Have to talk to level 2 customer service who is only open about 7 hours a day.

Ordered toy for grandson and without knowing or authorization was signed up for a savings club which got you nothing but a recurring monthly bill for $14 or $15 per month. Do not buy from this company!

Customer service is non-responsive. I have contacted Young Explorers via multiple ways trying to get a refund from items that I sent back in November 2021 but have never heard any response even though I have sent them all documentation that they could possibly ask for. Cancelled my orders but still received the items that I ended up having to pay shipping for to have them sent back. No refunds for the stuff I sent back and still waiting almost a year to hear about my refund. Paid for stuff I sent back and didn't keep. I will never order from this company again.

Fitst, I am guilty of not going over my CC statements every month with a magnifying glass.
This is another scam that you must avoid.
When I saw a pending 14.95 Amex charge I called them as I had no clue what it was. Fortunately they had a call center that picked up late at night and I spoke with Erica, a very patient representative. Apparently I have been a MEMBER for 4 months. She credited back the 4 months of charges and CANCELED my subscription. WOW, how do these scams worm their way into your life? Check your charges monthly, i guess these days its no surprise you will find someone robbing you.
I try to be careful and purchase from reputable sites. Ive learned the hard way never to buy from those 'pop-up' ads. I clearly let my guard down here looking for Christmas gifts.

No complaints about the toys but BE-AWARE! If you purchased something from Young Explorers club you might have been also enrolled into their VIP membership. It is not worth the $16.30 a month. As a matter of fact, we didn't even know we were members until I kept seeing the revolving charge each month. Unfortunately, part of the blame is on me for not questioning it sooner but my wife gives to a lot charitable organizations and we buy a lot of toys for our Grandchildren. BLUF: I should have questioned it sooner.

Ordered a toy for grandson which was not what I expected. I called and asked for a return authorization and prepaid shipping label as their website clearly states. I was told a return label would be emailed to me within 48 as mailing it to me was much longer. After 86 hours I called back as I had not received the label. I was told the first agent was mistaken and they don't issue labels. I am responsible for shipping. I told the agent that the website clearly states to request a FedEx prepaid return label. Oh you can request it, but I have to pay for it‍. Very shady and I will not be making any purchases in the future.

Ordered 2 products from Young Explorers (same item). Was charged two different prices for the same item, why? As it turned out I needed to return both items. I paid for shipping to send them back. I was credited full price for one of the items and SHORTED $21.26 for the second item. After two attempts to get the full refund, I continue to be told I am being charged for the shipping on the one item,... even though I paid shipping for both. Asked to talk to the manager, and of course, he/she is busy on another line... yea right! I will never buy from them again... got the same item on Amazon cheaper and shipping was free. If there was a negative star, that's what they would get. They don't even deserve a 1 star, had to give that for the review to go through.

I received an email from the company saying they didn't have enough information about my complaint and to call customer service. I did and explained my desire to cancel the order and the company wouldn't do it. Most of the shipping and handling charge was a charge of $35 called international surcharge. When I asked what that was for he couldn't tell me. There was also a carrier surcharge of $2. For what! I was initially told it would be free to send the product back and get my refund. The post office in Calgary said oh no. It will cost me $59 to send it back. There's no way I'm paying that so I'll just keep the product. I asked if there was anything he could do to expedite a refund and all he said was "is there anything else I can help you with". I said, so you're going to do nothing about this". He said "have a nice day" and hung up.
Great customer service eh. I will never buy from this company again.

My father-in-law ordered a custom book in which they portrayed our blonde daughter as a brunette male, and Anne was disrespectful, condescending, and reluctant to resolve their mistake. Then, from another gift order I had to return for exchange, they do not furnish return labels so I paid $17 to mail back about $60 of merchandise…which they then denied they received despite proof of mail & receipt with USPS tracking. Both times, I was on the phone with customer service for just under an hour with 4-5 holds trying to speak with someone whose English was a challenge and was reluctant to fulfill their tenant as a customer service representative. They also do not have email or online tracking. How is this company in business?!?

Good luck getting your order in the first place. If you do and need to return, they do not email a return label, they will send it REGULAR MAIL... if you get that label (within 7-10 days) and actually send it back, then it takes 4-6 WEEKS to get your refund. Customer service is HORRIBLE, the whole company feels like a total scam. Don't fall for it. Their website says they are BBB accredited. There's no way.

This company should not be in business! They cannot deliver a product on time, lie about whether things have been shipped or not, and shut down their customer service so the buyer has no one to hold accountable. I have bought toys from many different retailers for children and grandchildren and never seen such rudeness and incompetence before. Fortunately there are many other places with great toys and wonderful customer service.

Had to return a product, claimed they never received it on more than one occasion. Luckily I shipped via UPS and had a tracking # and proof of delivery. Contacted them several times over 6 weeks to get my refund. They always came up with some excuse as to why they may not have scanned it yet. 5 weeks and they still claimed they had not received it but would issue me a refund within 72 hours once her manager approves it however since it is a Wednesday, weekends do not count so I should see it by Tuesday of next week... we'll see how that goes. I will NEVER purchase from this company again.

I have been trying to get my son's birthday gifts since 7/19. His birthday is in two days and I am still having issues. Supposedly there is an address mismatch issue but that can't be true because my card has been used many other times without issue.

My son's birthday is in 2 days and, despite several promises to overnight my delivery, nothing. Requests to speak with a supervisor go to VM, dead air or just get disconnected.

I cannot say enough negative things about this company. They are the worst! DO NOT buy anything from this company!

DO NOT BUY FROM THIS COMPANY! Ordered a toy for a Christmas gift from this company in Dec 2021. They took my credit card info and signed me up for a recurring charge of $16.30 per month without my authorization. There is no way to log into your account on their website and cancel membership or remove credit card info. Customer service was very rude, kept interrupting me when I was trying to explain and ask for refund for the two months I was charged. Supposed to receive my refund within 2-7 business days, but she couldn't tell me how much the credits would be or to which credit card it would be refunded to. We'll see if I actually receive my refunds. DO NOT BUY FROM THIS COMPANY!