YoungExplorers

Ordered a toy for grandson which was not what I expected. I called and asked for a return authorization and prepaid shipping label as their website clearly states. I was told a return label would be emailed to me within 48 as mailing it to me was much longer. After 86 hours I called back as I had not received the label. I was told the first agent was mistaken and they don't issue labels. I am responsible for shipping. I told the agent that the website clearly states to request a FedEx prepaid return label. Oh you can request it, but I have to pay for it‍. Very shady and I will not be making any purchases in the future.

I had ordered two items. I got them and they were fine. But I wrote the customer service and asked them let me know of the status after 2 weeks, as I needed them the following weekend. No one ever responded. There was no follow up email from customer service or anything else to update me for the status of the shipment. The items were as promised, nothing more, nothing less. A shame that their customer service doesn't care.

No complaints about the toys but BE-AWARE! If you purchased something from Young Explorers club you might have been also enrolled into their VIP membership. It is not worth the $16.30 a month. As a matter of fact, we didn't even know we were members until I kept seeing the revolving charge each month. Unfortunately, part of the blame is on me for not questioning it sooner but my wife gives to a lot charitable organizations and we buy a lot of toys for our Grandchildren. BLUF: I should have questioned it sooner.

I have worked in Customer Service for 40+ years. I have never witnessed such 'rude and unprofessional' service as performed by your representatives... When I called for assistance and FINALLY spoke to what I was thinking (shame on me!) would be a person TRAINED in providing assistance and customer service... BOY, WAS I EVER WRONG... I called yesterday and requested a RETURN LABEL - What was I thinking; I was told it would be sent via my email within 7 hours - 24 hours later and nothing received so I, again, made the mistake of calling Customer service - the Representative answered by saying 'HELLO'... I thought I had called my neighbor instead! But, no this was someone who should have been answering '900' calls... and was informed that they do not provide RETURN LABELS... Where do you suppose this company received their business degree... after being on hold for 15 minutes the Rep. Answered with 'HELLO' once again - I requested to be removed from all correspondence sent... Please read all the reviews on this company... not the product, but the type of unprofessional company you are dealing with - BUYER BEWARE! Order # L*******

I called three different days and got three different answers when calling the customer service for Young Explorers which out sources this department. Info ranged from half your order is back logged until February, to I'll ship the whole order today, which didn't happen, to I'll ship it right out. I thought kiss those items and money goodby especially after reading negative reviews. However, they arrived even a day early. Nice things just like in the catalogue. I couldn't believe it. I think my persistant calling to check and press forward on the order worked. So I talked to three different people but success. I gave 4 stars because of the changing stories but I am satisfied although it was stressful as these were Christmas presents.

If you need your order within 5 days, I strongly recommend purchasing elsewhere. I placed a recent order, the website advertised a 2 day shipping option, but it would not let me choose that at check out. I contacted CS to place the order with them, paid a hella high price for their 'standard' shipping, ($29) with an additional $15 fee for "2 Day Express" delivery. My order was processed same day, but not sent to FedEx until 2 days later, with the 'express' information apparently omitted, as FedEx had it as 'standard', and I'm still waiting on delivery 6 days after the fact. Young Explorers are running a shipping scam.

We place an order on 12-19-21 with rush delivery for $18.94. Package received 12-30-21. We wrote customer service 3 or 4 times NEVER got an answer. I called customer service got someone in a foreign country who was no help, blamed Fed Ex and said rush shipping always takes 5 to six days. I am in Chicago the package was sent from NJ. By usps it would have cost, maybe $11.00 and taken 3 days. I am in the mail order business, if I treated my customers like this I could not afford Young Explrers

My father-in-law ordered a custom book in which they portrayed our blonde daughter as a brunette male, and Anne was disrespectful, condescending, and reluctant to resolve their mistake. Then, from another gift order I had to return for exchange, they do not furnish return labels so I paid $17 to mail back about $60 of merchandise…which they then denied they received despite proof of mail & receipt with USPS tracking. Both times, I was on the phone with customer service for just under an hour with 4-5 holds trying to speak with someone whose English was a challenge and was reluctant to fulfill their tenant as a customer service representative. They also do not have email or online tracking. How is this company in business?!?

I purchases two pair of shoes for my grandson since the stated size was not the same as other shoes he is currently wearing. NO label came in the package but when I called to return one pair, they stated that they only send one label and would not email return paper work and label. I did have my order number and they were able to find the order but were not willing to assist in anyway. They suggested I just write out the info and find someplace to mail it back at my cost. With seven grandchildren, they have lost my business. I will never order from them again because of the inconvenience, the over pricing, rudeness, and their return policy.

Ordered toy for grandson and without knowing or authorization was signed up for a savings club which got you nothing but a recurring monthly bill for $14 or $15 per month. Do not buy from this company!

A real horses rear end operation. Returned 2 items in Nov. Have UPS tracking to prove it. They said 6 weeks for refund. Now 4 months. Called and was disconnected. Called back and was told they cannot figure out what was returned even though all their papers were filled out and submitted with returned items. Have to talk to level 2 customer service who is only open about 7 hours a day.

Good luck getting your order in the first place. If you do and need to return, they do not email a return label, they will send it REGULAR MAIL... if you get that label (within 7-10 days) and actually send it back, then it takes 4-6 WEEKS to get your refund. Customer service is HORRIBLE, the whole company feels like a total scam. Don't fall for it. Their website says they are BBB accredited. There's no way.

I order some toys for my grandkids. The toys are wonderful, but then, they begin to charge you with 12.95 every month without your authorization. After finding out, I called and still I do not have a solution to their stealing my money. That is ilegal and it has to stop. How many people do not check their credit card statements? Since is not a lot of money it does not get noticeable, so they are stealing plain and simple. I will never get anything from that bunch of pirats.

I purchased a Jr. Engineer Motorized Construction Set for my nephews before the Holidays and have had nothing but problems ever since. The item took over a month to reach its destination and then it was defective due to a bad motor. The unbelievable hassle I had to go through for a "replacement" to be sent was insane. And then on top of it all I was CHARGED for the replacement and never told what additional fees and or BS was involved in the return process. This company seems like they make most of their money off of customers who didn't get what they were paying for and then just gave up after 15 minute hold times and trying to get ACTUAL customer service. Long story short: You will probably want to look elsewhere, this company is not reputable.

Fitst, I am guilty of not going over my CC statements every month with a magnifying glass.
This is another scam that you must avoid.
When I saw a pending 14.95 Amex charge I called them as I had no clue what it was. Fortunately they had a call center that picked up late at night and I spoke with Erica, a very patient representative. Apparently I have been a MEMBER for 4 months. She credited back the 4 months of charges and CANCELED my subscription. WOW, how do these scams worm their way into your life? Check your charges monthly, i guess these days its no surprise you will find someone robbing you.
I try to be careful and purchase from reputable sites. Ive learned the hard way never to buy from those 'pop-up' ads. I clearly let my guard down here looking for Christmas gifts.

I wrote serval emails about a broken Christmas present. They totally ignored me. I will never shop with them again. Very disappointed

I have notified them that one of my grand daughters b day presents never arrived. They said to wait and then wait some more. After another 2 weeks I sent another e mail on 10-9-21 and still have not heard anything, They are not answering me.
I noticed now that the website is down. 10/29/21 merchandise was ordered on 9-4-21
Do no know what to think of this but I will call my credit card company for help now.
Very, very dissapointed

I have been trying to get my son's birthday gifts since 7/19. His birthday is in two days and I am still having issues. Supposedly there is an address mismatch issue but that can't be true because my card has been used many other times without issue.

My son's birthday is in 2 days and, despite several promises to overnight my delivery, nothing. Requests to speak with a supervisor go to VM, dead air or just get disconnected.

I cannot say enough negative things about this company. They are the worst! DO NOT buy anything from this company!

This company is fraud, I purchase a printer and he never arrived there's no way to get a hold of them so don't buy anything

Last year bought over $200 of toys. I wouold have given them a top rating. This year I placed and order and did not hear from them. Tried to contact themvia internet but site was down in late Oct and early Nov for almost 2 weeks Called customer service twice both times told they could not get to part orders but someone would call me within 24 hours. No return call. Site finally came back on Sunday Nov. 7. Finally wrote them asking am I getting my order or not. Today is Nov 11. Still no answer.

I will cancel order as I discovered that I could get everything on the order via Amazon.

I am a very unhappy great grandfather who may not get desired presents. I wrote this because I think the public shoud Know.

My original order no from Sept 11 was K6882 146. This order was cancelled because we were moving and there was an address problem. When notified I reordered with new address. I do not have that number.

They charge $8.95 return fee no matter what. I cancelled my order before it shipped. And they still sent out then charged me for return. The merchandise is cheap, smelled odd. In no way would I let my small child handle. I strongly recommend against purchasing anything from this scam company. Wish I had read reviews advising against it. Hope this helps someone else.

To make a long story short, on November 14th I placed an order with Young Explorers. Today's date is December 6th and after several phone calls I still don't have my order, not to mention, the item that I ordered was priced at $49.95 and I ended up being charged $74.80. I will never order anything from this company again. I should have read the reviews. P.s. As far as proof-of-purchase, are you kidding? From this company, all you get is the run-around!

Information on the Young Explorers website is not accurate. Customer service is dismal. It is very difficult to get through on the phone and they refuse to honor the free FedEx return shipping for unwanted, over-priced items.