YoungExplorers

The first order was lost and they did nothing to help me trace it but instead, eventually, after 3-4 phone calls and many complaints from me sent a second order which they told me would be credited but they have not done so and the order remains on my credit statement resulting in two charges for one toy. Their call center is obviously located in a foreign country so good luck getting to anyone who speaks English without an accent so pronounced that understanding them is virtually impossible- DO NOT ORDER FROM THESE PEOPLE.

Ordered gifts, no shipping date offered, paid rushed shipping fees plus regular fees in order to be certain I would receive them somewhat timely. No communication afterwards re shipping, etc. After missing my granddaughter's bday and the party almost a week later, I asked to cancel order and be refunded. They told me no refund necessary as I wouldn't be charged until order shipped. I immediately checked the bank and saw I was charged ( not pending) on the day the order was placed. I called bank to demand refund and was told not possible as they could not be certain when order would be shipped. So I was to await shipping and delivery of my items, then go to the trouble of returning them and once they received order back, I would get my refund! Ridiculous! Contacted the BBB and just hours later, my order miraculously shipped. Kept the items to avoid more problems for me returning the order. But I should be refunded shipping fees I paid. And the company really should revamp order process and not accept orders without informing of delays and always give a estimated shipping date. Dishonorable company for sure. And I was a repeat customer but that's over now.

I wrote serval emails about a broken Christmas present. They totally ignored me. I will never shop with them again. Very disappointed

Toys are cheap! I did not get my entire order and half of what I did broke. I returned the toys for an exchange and never received the exchange... NOR did anyone contact me concerning my return (even after I sent them an email. DO NOT BUY FROM THIS COMPANY!

Absolutely the worst company I have ever deal with. Ordered 2 items on Nov. 26 and received confirmation and an order number. After nothing happen for 2 weeks I contacted them via there contact e-mail address. After a couple weeks I got an automated response says they are busy so please have patience, but with no concrete information about my order. My granddaughter's birthday and Xmas came and went. I checked the status of my order frequently and it always said "In process". Early in Jan I checked the company website and it said one of the items I had order was not available. They never contacted me to tell me this. On Jan 12 I received an email that my order had shipped via FEDEX. Going to the tracking function I learned that it had shipped 4 days before, and was scheduled to arrive on Jan 12, which it did. The product, an off road stunt buggy is the flimsiest piece of junk to come out of China. The package this came in weighed about 2 lbs. and they charged 26.99 shipped from NJ to Vermont. $26.99 was the stated shipping charge for both items when I order them. The second item was substantially larger and heavier. My only advice "STAY AWAY FROM YOUNG EXPLORERS!

I should of read the reviews before ordering my product. I ordered a robot dog on November 21st and was told by email it was shipped on December 2nd... 11 days after I placed my order! When I received the tracking number to check my package, the package could not be found. I called customer service twice and got the same message that package was sent. The company had no problem taking my money out of my account. This company should not be in business! DO NO USE THIS COMPANY... GOOGLE SHOULD TAKE THEM OFF THE SEARCH.

I have worked in Customer Service for 40+ years. I have never witnessed such 'rude and unprofessional' service as performed by your representatives... When I called for assistance and FINALLY spoke to what I was thinking (shame on me!) would be a person TRAINED in providing assistance and customer service... BOY, WAS I EVER WRONG... I called yesterday and requested a RETURN LABEL - What was I thinking; I was told it would be sent via my email within 7 hours - 24 hours later and nothing received so I, again, made the mistake of calling Customer service - the Representative answered by saying 'HELLO'... I thought I had called my neighbor instead! But, no this was someone who should have been answering '900' calls... and was informed that they do not provide RETURN LABELS... Where do you suppose this company received their business degree... after being on hold for 15 minutes the Rep. Answered with 'HELLO' once again - I requested to be removed from all correspondence sent... Please read all the reviews on this company... not the product, but the type of unprofessional company you are dealing with - BUYER BEWARE! Order # L*******

I placed an order on December 2nd and still have yet to receive it. I called other 9th and was told that the order will ship today. Here it is two days later and it still hasn't shipped. I called and requested a ship date as well as a delivery date. They told me that they can't give either. The items are processed and ready to ship, they'll ship out when they do. I spoke with a manager and he transferred me to someone in corporate since I requested that my order be canceled and a full refund placed. The woman that I spoke with was Maria and she was very unprofessional. She cussed me out and told me that if I want to cancel my order do it myself. I explained that was I was doing. So she cussed me out some more then hung up on me. I will never order from here again. They're CSR department is in the Philippines, but they said that the warehouse is in Massachusetts. These are Christmas presents and unfortunately I don't think that they will be here for my son to enjoy.

DO NOT BUY from this company. Ordered a birthday gift for grandkids and called customer service to change a delivery address and make sure it would get there for a Sat. party... CS agent informed me they do not deliver on the weekend so I changed shipping to Overnight and they charged me extra. THEY DID NOT DELIVER OVERNIGHT WHICH I PAID FOR- MISSED GRANDKIDS PARTY!! DELIVERED 5 DAYS AFTER I ORDERED. I called and they processed a refund for shipping... we will see how that turns out.

I ordered 3 items online for my granddaughter from Young Explorers on July 11,2020. I received an email on July 17th stating the items had been shipped. So far, so good. The good part ends here!
Today, July 27th, I tried to track the package. There is no way to track packages. You are simply thrown back to your order form saying the items have been shipped. So I emailed customer service. I immediately received an answer saying my entire order had been put on hold "to verify the billing address." I then called them and asked why they never notified me of the billing address issue (BTW, my billing address was completely correct) and why did I receive an email 10 DAYS AGO that stated my items had shipped. Had they shipped, as their email stated or not?! After several conflicting responses, it became clear that they never shipped my grandchild's gifts, and never notified me of an issue. The only way I found out about any of this was because I reached out to see where the package was. This is not a company deserving of anyone's business! I cancelled the order! I will NEVER shop with Young Explorers again.

This is THE MOST offensive business in operation -- SCUMBAGS trying to steal money from parents buying crappy toys for their children. They should be totally ashamed of themselves. They are not. They think that if you are dumb enough to give them your credit card number, then you deserve to be stolen from. If you agree to sign up to receive promotional emails from them, they will give you a $4 discount on shipping for that one order -- AND THEN THEY CHARGE YOUR CREDIT CARD $15 EACH MONTH FOR BEING A "VIP" MEMBER. To these scumbags -- "VIP" means "SUCKER". They force you to dispute the charge and cancel your credit card because as soon as you dispute the charge with them, they charge your credit card another $14.95.

I ordered almost $800 of presents from this company for Christmas presents on Dec. 5. Yesterday, March 7, I received the last of my order. I will never order from them again. They do not care that they are so delayed in sending anything. They take your money and send your items whenever they feel like it. They actually sent me an email Feb 28 to tell me my order was delayed and if they don't hear back from me within 30 days, they will cancel the order.
Cheaply made products from China and they charge you a small fortune for their junk as well as don't send you things on time or even give you an indication that they will not be sending anything for MONTHS. Colorful, bright catalogs come in the mail and the kids get caught up on that. Never again will I give them a dime of money for their toys. Their lack of customer care is unacceptable.
I wanted to rate this no stars but you can't.
Throw their catalog in the recycle bin and send their emails to spam. Save yourself the heartache of very disappointed kids.

WORST COMPANY EVER! Placed an order on 12/4/14. I called the company on 12/20/14 to question when my order had shipped and why the tracking number I was emailed wasn't tracking the package. The "customer service" representative replied that "she did not know where my order was and that they did not activate tracking numbers." (WHAT?!) I finally received my order on 12/23/14. And turns out, one of the MAIN presents I had purchased had been substituted with an item at the company's discretion. There was no contact from the company or adjustment in price difference ($50.), I had to call and wait on hold to speak to one of their oh-so-friendly "customer service" representatives. Save yourself a major headache and DO NOT ORDER FROM THIS COMPANY.

I thought Young Explorers was a legit company when I they mailed a catalog to me. I ordered a pair of walkie talkies from the catalog for a present. The ones that were mailed to me were not the same as the photo in the catalog (or the online web site). When I did an online search for a similar product from other sources I found the ones that were (incorrectly) sent to me listed as substantially lower cost than the pair that I paid for. I also found the same photo as the one listed in the catalog in another source for a similar price that I paid. I was sent a much lower quality (and cost) product than the one that advertised. There was no packing form in the box for me to follow directions for a return - I called their customer service, and finally (after lots of problems understanding the woman on the phone) she gave me an address to return the incorrect items. The shipping is going to cost me a great deal, because I'm going to make certain there is proof that I mailed the item back. I'm waiting to see if the amount is refunded or if I'll have to put in a fraud claim to my credit card.