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Tanya C.

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Experience: Baby & Kids

Member since January 2020

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1 Review by Tanya

1/3/20
Unbelievably horrible experience! My online order was duplicated which meant not only did I receive 2 products, but of course I was charged twice. Customer service offered a refund but told me they did not have return shipping labels "at this time" and I would have to pay the shipping to return the duplicate item. Shipping was $55. Price of the item $59.99. I called back and they told me to return the item, pay the shipping and they would review the charges and determine if a refund for the shipping was possible (but not guaranteed). Highway robbery as far as I'm concerned. I prefer to keep the item and give it away. Not to mention they remove all negative reviews from their website. How convenient!

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