Xenon Pro

Purchased two sets of lights returned them for refund they only processed one order. Returned both sets of lights in the same box with order numbers written on the outside as directed by representative. 145.00 for each set of lights. Me thinking rational you received two sets of lights in the same box they'd ll
process them at the same time but they didn't and that's what prompted me to call. So if you so happen to return more than one item ship them separately to avoid this. No one has 150.00 to give away.

Purchased a set of high and low beam HID lamps for my truck after chatting with them to be sure there would not be a heat issue. After 4 days of them being installed both lamp assemblies started to deform due to the heat. Contacted support via the chat and was told there was nothing that could be done other than to replace them with another set. I decided to purchase the LED set which lasted a while. One of them went out earlier this year. Contacted support and the had to have the order information to do a warranty claim. It took several days to find the email from several years ago. They sent the replacements. I already had bulbs in place to get by so I was not in a rush to get them put in. Get them put in after a few months and found that they do not fit correctly, they do not stop at the locking tab, and one of them doesn't work. Electrical is good and the bulb is faulty. Contacted support and they refused to replace them without charging the $40 shipping fee again. After being told that I am not replacing the correct bulb to being told the locking tab came unglued to the wrong bulb was sent I decided this just isn't worth the hassle with this company anymore. I ship parts all over the country and $40 to send the box of light bulbs is an overcharge for "shipping". It would be helpful to make this right.

Received my order of headlights damaged. When I reached out to the customer service I was told I would be allowed to return. After several weeks I emailed asking about my refund that I had never received. The following day they sent the refund short $65 CAD for a restocking fee. How can you restock a damaged product and how can you charge a fee for returning something that never worked? Beware before buying.

Terrible company and customer support. You cannot speak with a person - only on line chats. Lights require an adapter to install properly - and the company blames customer for not knowing (you are required to check fitment before ordering per their website) and one is not included with the kit (yet advertised as plug-n-play), nor do they sell the adapter. Require you send return product via FedEx on top of the 20% restocking charge.

Spent $250 on LED headlights, they didn't fit my vehicle as advertised. When i tried to return them, the live chat support was the most unprofessional and rude customer service i've ever received. They talked down to me, told me i was wrong about everything, told me to quit talking to them and wasting their time. It was unbelievable. They refuse to take my return, I've wasted tons of money on a product I literally can't use. I've read lots of reviews of people who had the same experience. Tried calling and emailing and they just send me back to the rude live chat support. They literally argue with you and tell you you're stupid. Stay away!

After searching for my correct type of led bulbs, there web site came up with these led bulbs, after receiving them and installing found that there dimmer than stock halogen bulbs. So went thru there live chat and they said I bought the wrong bulbs that led's do not work with the projector style housing and after I told him that it was there web site that it was the only option that came up when I entered my exact car and model, he then told well you should have known belter and comes up with this page on the internet that says that hid's
Work better and says if I would like to return them at my cost they would sell me hid's. Bottom line they say there USA based but returns go back to a Canada address so for 180.00 dollars you can send them back due to customs charges very misleading company just to get your dollars

They sent the wrong size LED headlights and were rude when I talked to their customer service to return them. 1.5 years later I decided to give them the benefit of the doubt buy their HID headlights. I ordered 5000k white and one came half pink as if it was damaged so I contacted them and this time they were nicer and sent me a second pair for free. One of these didn't work at all the other one had even worse discoloration than the one I replaced it with. Do not buy from these guys.

Decided to order the HID set because it was recommended to use them over LED with the factory projectors in my truck. I wanted the brightest possible lights, so I opted for the 55w. Got them installed and was very disappointed. I've had other HID's in other trucks and these were very lame. Not bright at all!
Bought a set of LED's from another company and they are literally twice as bright as these "55w HID's." And yes I let them warm up. They still sucked.
Then I sent them back and got hit with the $15 restock fee plus paid for shipping of $16. So it cost me $31 to find out that their HID headlights are junk compared to LED's that cost 1/2 as much. Lesson learned and for them, customer lost

I purchased 9006 LED headlights for my 2012 honda accord and i have to say i was blown away by how bright they are! They illuminate perfectly down dark woody roads at night! To top it all off the installation was extremely easy! If you're looking to upgrade your headlights to LED i highly recommended that you buy yours off XenonPro.com!

The reason for this is review that in multiple attempts to receive correct product have been given the run around making it impossible to exchange or return. I had ordered fog lights for my 2015 Yukon. What I received did not look like the picture on the website and would not fit. Even though Website says fits 2015 Yukon. On multiple attempts to get correct product, I have received no support. The only way you can receive service is to chat. Phone number will suggest the chat for any customer service then hangs up. When chatting multiple times I was told "the 5202 bulb is what was ordered and what was received" then all responses were answered by advertisements of customer satisfaction. Currently I have a pair of a 134 dollar bulbs I can't use. Also I never received a proof of purchase, receipt from vender. The only receipt I have is from PayPal. Highly recommend Not using this company as there are no Guarantees of product.

First of if you are Canadian the prices are in US $ second lifetime warranty will cost you $40 US in shipping every time! My lights are less than 3 months old and the components are already acting up igniting one or the other only half the time... Garbage, now if I want it fixed I have to send them $40 for the defective light components they sold. No guarantee that it will not break down in the future but as long as supply them with $40US they will send me their crap.

LED Fitment for my motorcycle wasn't even close. Returned LED's as per their "Return Merchandise Authorization" instructions. I had to pay $21 to return the product then keep contacting them for the status of the refund. It took over 10 days for the funds to be refunded, less a $30 restocking charge for a product that was in correct. I wasted $51 (CDN) with this company and encourage everyone else not to use them otherwise you may get ripped off.

I have bought from your company led highbeams, hid lowbeams for projector housings and leds for the projector fog lights.
Overall the hids are way better than any of the leds in light output however the led highbeams are fantastic.
I was expecting the same with the leds in the projector foglights however I was pretty disappointed in the light output and should have put hids in these instead as the leds fo not put out good light output in the foglights to justify the high price.

No connector on the power wires. Customer service rep. Dale tells me to "stick the bare wires into the open female half of the connector and wrap it with electrical tape." This is how they want me to install my kit. Rude, no supervisor, chat only customer service and will not let me talk to any other rep. Product seems to be good Quality but I would not do business with this company due to the way they work their customer service.