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Michel C.

Contributor Level

Total Points
80

1 Review by Michel

  • Xenon Pro

8/23/22
Verified purchase

LED Fitment for my motorcycle wasn't even close. Returned LED's as per their "Return Merchandise Authorization" instructions. I had to pay $21 to return the product then keep contacting them for the status of the refund. It took over 10 days for the funds to be refunded, less a $30 restocking charge for a product that was in correct. I wasted $51 (CDN) with this company and encourage everyone else not to use them otherwise you may get ripped off.

Tip for consumers:
Don't buy from them! Many other people have experienced the same problem with returns. The refund took over 10 days and I had to contact them multiple times for an update. You'll have to pay for shipping and a restocking fee should you need to return the product, even if the part is incorrect or the fitment is wrong. Don't waste your money. I'm out of pocket $51 (CDN). Don't trust the "good" reviews.

Products used:
None

Service
Value
Shipping
Returns
Quality
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Dave L. – Xenon Pro Rep

Hi Michel,

Thank you for your review and feedback, it helps us improve moving forward. In our product description, we explain that LED bulbs are bigger than halogens and that customers should check before ordering to make sure they have sufficient room. We guarantee that the locking tabs and connections will be identical to your factory bulbs. We apologize if you did not see this information and we will work on improving how we communicate these important details.

Refunds are processed within 72 hours of receiving the merchandise back. From time to time, processing refunds may take longer due to our warehouse dealing with large volumes of orders. We apologize for the inconvenience.

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