Xenon Pro

Sorry, its a long one but so was the back and forth trying to make this junk work. Bought a set of headlights for my 2016 F150. Right off the bat the low beams worked intermittently. With and without the antiflicker resistor. The customer service 1 800 number doesn't get you anywhere. Its all chat messaging. Without any questions they sent me a new set of low beams, didn't want the old ones back. Goes to show you how valuable these headlights really are.
So skip to the end I got all 4 bulbs replaced. High beams never worked at all with the anti flicker resistor they said i needed to have (extra cost) The connections are loose and sloppy so everything go zip tied tight and taped and the low beams still work intermittently. They don't flicker they simply go out then a while later come back on again. I've double and triple checked all connections. The issue doesn't lie there. I've had a licensed mechanic look at them and his advice was next time buy quality. This still cost me $570 and I've emailed Xenon pro and have yet to receive a reply. That was 6 weeks ago.
My advice. Spend the extra money and buy quality. How this company has received a rating as high as they have baffles me.
The packaging isn't even the same on the replacement low beams they sent me. Seems unprofessional

I bought from Xenon Pro a pair of RAM 1500 LED projector replacement bulbs. The bulbs once installed would cut in and out while in the on position. I don't drive the vehicle so by the time I got around to calling XP they fellow told me to take out the resistor paks. When I had time to do this a few weeks went by and the lights without the resistors didn't work. So, I called XP and was told for $40 they would replace my order. What I didn't learn was what caused my problem and without paying more they would not send anything. I have put the original bulbs in and I am left with a set of bulbs/resistors they won't take back so, I guess I bought myself and education. Nice people (they would talk to me all I want but not help me) not so good a product. Buyer be ware!

I lowered the aim on my new lights to reduce the number of times I get flashed by oncoming traffic. I also had to remove the anti flicker device because it caused the dimming to take 4 seconds. After removal everything works as it should.

We have been using Xenon Pro HID's for almost a year now. The first set worked well so we ordered more sets for the rest of our trucks but the lasts sets have brought us a lot of trouble. The bulbs didn't always light up on some of the sets and another issue is that the lifespan of these bulb is only around 100 to 200 hours.

They forgot to add my camera to my other order, I contacted them and within minutes they were sending me a camera at no charge to me. Very good customer service, thank you Kevin!

I ordered some LED headlights for my truck. Then I had brain surgery. Therefore, I didn't get them installed... I'm SO dizzy. After about a year, I got my mechanic to install them... but they wouldn't fit my truck. I've been trying to reach someone who is sympathetic to my situation... but they keep on saying it's been too long. The lights have only been out of the box once. They were NEVER installed. All I want is my headlights to be BRIGHT. I'm 73 and need more light. I think they should have worked with me.

Over the weekend, after 3 years of having these installed, one side of the Dual Beam, Hi & Low Beams - 9007 - Full LED Headlights Kit started the flicker randomly. Ranging from small to big flickering. Traveling long distance for Thanksgiving, it freaked me out. Luckily, it held together till daylight.

Don't waste your time messaging them on the weekends since they don't respond to messages outside of their hours. Or get back to you during their working hours. I had to contact them again to finally get a hold of someone.

Anyways after 3 years, I thought I was in the clear since I knew I had the receipt and it had a lifetime warranty. We'll come to find out, you have to pay an additional amount just to fulfill that request. They charge $40 for shipping and admin fees. If it's under warranty, why does the customer have to pay them again?! For $40, I can buy a cheap set for the same quality, then pay another $40 3 years later and still saved more money then what they charge for their product. If I knew about this sleazy lifetime warranty, I wouldn't have wasted my money.

Don't be filled by their LIFETIME WARRANTY BS. The quality isn't any better from what you can get from Amazon. The price doesn't reflect the value of their product. It's a big ripoff, avoid this company at all costs.

Purchased a set of high and low beam HID lamps for my truck after chatting with them to be sure there would not be a heat issue. After 4 days of them being installed both lamp assemblies started to deform due to the heat. Contacted support via the chat and was told there was nothing that could be done other than to replace them with another set. I decided to purchase the LED set which lasted a while. One of them went out earlier this year. Contacted support and the had to have the order information to do a warranty claim. It took several days to find the email from several years ago. They sent the replacements. I already had bulbs in place to get by so I was not in a rush to get them put in. Get them put in after a few months and found that they do not fit correctly, they do not stop at the locking tab, and one of them doesn't work. Electrical is good and the bulb is faulty. Contacted support and they refused to replace them without charging the $40 shipping fee again. After being told that I am not replacing the correct bulb to being told the locking tab came unglued to the wrong bulb was sent I decided this just isn't worth the hassle with this company anymore. I ship parts all over the country and $40 to send the box of light bulbs is an overcharge for "shipping". It would be helpful to make this right.

Excited about the change from old Halogen to LED. This installation depending the vehicle can be tuff or very easy. Mine was near easy. The results are during night driving are awesome. You will see more of the road, a big plus. Make sure you research via you tube for your vehicle on how to make the change or seek 3rd party help. It's worth it.

The light is a nice bright white. Definitely worth the money. Would be 5 stars but customer service couldn't give me a clear answer on the heat range of the resistors that are required for the LED package. My headlight assemblies have small dust covers that I had to drill 2 separate holes in each to have the resistors outside of the lens box. The plastic grommets do not come with the LED package only the HID package. Something that can be added to your FAQS section maybe. Other than that very easy to install. Remember to reverse the polarity on the LEDs.

Sometime the lights come unplug and the light will not work unless I reconnect. It is frustrating at times.

The LED lights were exactly as described and installed in my truck the way they said they would. But when trying to use the lights they didnt work properly. What started as a simple plug and play install turned into a complete nightmare of chasing around and finding someone willing to turn off my daytime running lights so the LEDs would work. Contacted there support and they weren't super helpful in figuring out what I needed to do and just told me to send the lights back instead of helping me to get them to work. I was looking forward to a qwik and easy install instead it turned into hours of running around and on the phone with support only to have it wasted and needing to return my product. Do your research on your vehicles compatibility to the LEDs before purchase to save the headache after the purchase and the disappointment of them not working the way they say they will.

Great replacement lights. I usually have a hard time seeing at night, these eliminated that problem. My only complaint would be, it suggested I order the anti flicker for my model and turns out I didn't need it. Apparently, you cannot return just that item.

Ordering was easy. Now if the installation and product are as advertised I will be happy. I've had a bad experience with some LED lights that were made in China. They didn't last a year.

Well, overall I went with XenonPro because I wanted to avoid buying off Amazon or another website where I couldn't get support in case the light wasn't right. From what I could tell by searching online, XenonPro seemed like that company. Their dropdown menu system was great, and really made me feel like I was getting the best headlight option for my 2005 F-150. Unfortunately, when the kit arrived, the plug on the headlight doesn't snap in to the OEM wiring harness on my truck. Their is no way to call the company to get support. Their phone number is strictly a sales line, and and support has to be directed to their online chat on their website. Their online chat support states that is open until 11pm EST. However, the two nights in a row that I took my headlights apart to try and get them installed while hoping to talk to someone in the chat support it said they were offline (it was around 8pm EST both nights). The chat bot asks you to type a message, and said it would submit my request to the team. Got no response (even weeks later). When I did reach out to their chat support during the middle of the work day, the guy who talked to me just said I would likely need to modify the plug connection using a file (literally just sent me a screen shot of a file and said I should use something like that). I eventually tried modifying the connector using a dremmel tool, that also didn't get it to connect properly. Eventually I ended up having to take it to a mechanic shop and having them help me jimmy-rig the connector together using zip ties and electric tape since they said the connector wasn't going to ever snap together. I even asked XenonPro how I could return the headlights, and get a refund, again with no response whatsoever from the company. At this point, I would recommend going with a product off of Amazon because at least with Amazon if it is defective and not suited for your vehicle you can return it for no problem at all. Having said that, once the light was connected it IS a huge upgrade from my previous stock headlights, but I would definitely try to find a different company to buy them from besides this non-responsive company.

Very fast delivery but didn't try the products again. No delivery error and seem to have a good quality.

They will only talk via chat and it will cut off unexpectedly. Not sure but I think they end it if it's not going well. They would rather have you return an item than try to help with an issue and try to make you feel dumb in the process saying stuff like "I'm noting this on your account ".
When I looked them up on google it made more sense. It's a home based business. I don't mind that at all, in fact I like them because customer service is normally amazing. Do research before you buy. Just rude people

Received HID kit for Xmas 2021, By spring of 2022 the lights started to flicker then went out. If I cycled my automatic headlight control I could get them to fire. XP Techs said light was good but but my vehicle was bad, GMC Tech said the lights were junk. I tossed my halogens so I was stuck so I had to order warranty replacement. Whole kit for $40 shipping What kind of lifetime warranty is that, total rip-off. Installed and they never worked correctly, still having to cycle them on and off to get them to work. Pulled into the driveway yesterday and saw smoke coming from under hood. HID Light started to burn/melt. Time to move on

Xenon pro informed me it was over 30 days for warrnty and didnt have to do anything. Once i informed them i was going to the BBB to complain they were willing to warranty them. Spend alot of money on bulb replacements for them to fail under 60 days?

Bought again for second time and even with the anti flicker device. My fog lights either flicker non stop or don't work at all. Disappointed I wasted my money. Didn't lean the first time

LED Fitment for my motorcycle wasn't even close. Returned LED's as per their "Return Merchandise Authorization" instructions. I had to pay $21 to return the product then keep contacting them for the status of the refund. It took over 10 days for the funds to be refunded, less a $30 restocking charge for a product that was in correct. I wasted $51 (CDN) with this company and encourage everyone else not to use them otherwise you may get ripped off.

They were quick to help and fill the order and get everything shipped in a speedy process instruction for installing were simple and easy to use and very helpful

These or very nice lights they work just how I expected they are too my brightness.they are very cool I like how they have a clear glass to protect the light inside

the low beam bulbs are absolutely terrible at night. They look great from an aesthetic point of view but because they are projector housings, the bulbs provide less field of view than the stock halogen bulbs.