Im a old customer, starting using HID lights, and never have problems.

XenonPro does not offer customer service they offer chat attacks against their customers. I am on the road often. I need to stay on top of my car maintenance. Understanding I have brick-and-mortar and online choices, I chose to offer XenonPro my business. I was not aware that instead of receiving quality customer service that I would be personally attacked when reaching out to them for assistance. It would be unfair to paint all XenonPro Customer Service (CS) Chat agents with the same unflattering brush. However, based on the poor CS experience I have received, and the number of similar experiences shared by others it appears that XenonPro's owner and customer service management team have failed their employees miserably in customer service and sales training. Chat agent Allan is a prime example of XenonPro's employee CS training failures. I wanted to place an order online. Prior to calling I determined it was not a browser issue. There may be a scripting issue on part of the website, but XenonPro obviously do not have tech support for troubleshooting website issues. All I asked was a simple question of how to resolve the issue I was having with their website so that I can place my order. Though I could have recommended "Customer Service for Dummies" and "Web Coding and Development for Dummies", I did not insult Allan, provoke him nor attack him. Even after he said, "I have no clue as to what you expect me to do". I asked for tech support. Instead of resigning to the fact that he was unknowledgeable and ill-suited to assist me, he deflected by attacking me with insults and name calling. I have included a snippet of the conversation in this review.

Customer service is nonexistent at XenonPro. Allan had no clue about how to assist me, so I am not sure why Allan is in customer service. If you call their 1-800 number, you will never get answer. If you email them, you will never receive a response. If you live chat with them, you will get personally attacked. It saddens me that this is what customer service has come to because of our reliance on convenience. Though they are becoming extinct, there are a few brick-and-mortar companies that sell the same or similar products still out there. Perhaps we need to return to giving them our business. After my unpleasant encounter with Allan, I got what I needed from a brick-and-mortar. All I needed to do was pick up the phone, they even offered me the option of picking up my item or having it shipped. Now that is real, professional customer service.

As consumers we do not deserve to be personally attacked by anyone especially representatives of merchants we have opted to support. We as consumers deserve quality products and quality customer service, if not face-to-face at least be able to reach someone by phone to assist us. If we continue to support poor customer service behavior and poor business practices from online merchants' brick-and-mortar companies will become extinct and we will be stuck with online companies like XenonPro who will still profit no matter how poorly they treat consumers.

I ordered a set of bulbs for my Jeep. I knew I ordered the right ones and even made sure they were adjusted properly when installing. While I did not get any dash errors or flickering, the problems I've had with both the lights and this company are far worse. Not only did they want to fall out because the plastic used to hold the bulb in wore away instantly, the bulbs literally put no output at all. It was so bad I literally had to pull over on the way home and reinstall my old bulbs. I would've almost been better off with no lights at all. And yes I did order the resistors I needed. I have another set of led bulbs now, and they work much better than even my halogens, and only cost me $30. So my car is not the excuse for this.

Don't even get me started with customer service. It seems that the only person you can talk to is dale. There is no way to call, only live chat. Well dale was not only very rude and insulting, saying that I don't know how to read things properly, that I do not understand their policies, and that I don't need to tell him what I saw cause he thinks he's right, but once I told him I would be screenshooting the conversation just in case, he immediately ended it. And now when I need to talk to someone, once he sees that it's me, he instantly ends it. So basically now I have absolutely no way to get help if I need it.

First of all, I should absolutely not be responsible for paying return shipping for a product that did not work. I don't care where the company is located at. Second of all, they want you to claim a $20 value on the package even though it's worth ten times that so they don't have to pay as much customs fees. And third, I have never been more insulted by customer service in my life. If anyone would want to see, I will be more than happy to post screenshots of what dale said to me. At least what I could get before he ended our chat.

I am currently waiting for my refund, although I will not be surprised if I don't receive one at this point. I did everything they said, and I am currently out $35, and whatever other fees they decide to charge when they receive the item. I have absolutely no way of getting help cause dale wants to be a j... and hang up on me because I took screenshots of him being rude to me. Stay far away from this company. I would've been better off just selling these lights for what I could on eBay, or not even ever buying them at all. If you want a good set of led lights, go on amazon. I am very happy with my beamtechs I got.

Recieved the LED headlights I ordered for my f350 superduty as expected. After removing grill, headlights, and stock bulbs I noticed the LED quick connects were not for my make and model. Like any normal human being I called the listed # on the website to investigate the issue. The phone prompts you to selection 2 for customer service, after selecting choice 2 I'm informed via automated service that customer service is a online chat feature. Once again like any normal human being I called back and selected another option to verbally speak with a representative. Here enters "Dale", I inform Dale I have a issue with my order and have an order # if that would help with the process. Dale being the smart*** he is informs me I will need to call back and follow the phone "procedure" for customer service. I inform Dale i have done this and that service is for online chat and i need to verbally speak with someone about my issue. Dale, being the smart*** he is, informs me I need to call back and follow the "procedure" for customer service. By now you can tale Dale and myself aren't tracking on the same page. Maybe Dale just has a problem listening, so I run through the spill once again. You guessed it, Dale tells me to call back and follow the procedure. Enter my limit for Dale's smart*** comments. So after some choice words for that I inform him I need to speak with his supervisor and ask whom the name of the supervisor is. Dale informs me "it's not you", after informing Dale (insert choice words) that I need to speak with management, Dale being the special guy he is, informs me I will need to call back and follow the procedure. So I no longer have use for Dale and hang up. I call back and begin the online chat process. Wouldn't you know it, my online chat support happens to be Dale. After informing Dale I need a refund for incorrect parts and worst customer service ever, Dale ask, have you ever spoken with us before and sends me a screenshot of the past chat history, which obviously there isnt any. Then Dale wants to know how it could possibly be bad customer service when there is no history of chat. Now with all that being said, I give Dale an A+ for smart*** creativity, now Dale needs something else for his customer service representation of the company. But from reading the reviews this isnt Dale first Rodeo treating people this way. Obviously Dale didnt grow up where I'm from, because if he did, he wouldn't have his smart*** problem. So good luck to all that have to deal with Dale, he is a real winner.

HEADLIGHT BULBS NOT COMPATIBLE WITHOUT DISABLING STANDARD SAFETY EQUIPMENT.

I ordered headlight bulbs for my 2015 GMC Sierra, shipping went fine, and looked like a quality product. However when installing the product they would not turn on; I troubleshooted the install using their recommended steps but nothing would remedy the problem.

When contacting customer support online like many here have, I received nothing but bad information. I first informed him of my vehicle year, make, model before inquiring on my installation. He requested I complete the steps provided on their website to troubleshoot the problem. He decided to wait until the end of our conversation to tell me the bulbs being sold to us as direct fitment, are not compatible with the "daylight running lights" (lights that make you visible to oncoming traffic in poor lighting conditions). He then asked me to disable them. This is something I or anyone for that matter should NOT do.

After searching the site for this information I found nothing to the mention of DRL... Period. After doing this I asked if this was advertised, he said "of course" and was sent the attached. The snippet of the information doesnt state anywhere, anything about DRL. When confronted he said vehicles equipped with DRL had a voltage of less than 9v (therefore i should have known they're not compatible). This is also not true as I put a voltage meter on my vehicle and found it to be within the range provided (13.4). Another thing to note is that my daytime running lights are separate from the headlights. Even if this information is accurate, it only tells me they had a marketing meeting on how to market the product without directly telling the public its incompatible.

After discovering this I found that I would be responsible for the shipping to return the lights and a restocking fee. This is clearly a case of false advertising if the information provided is found to be true. This company markets this product as direct fitment, and from what I'm told, knows its not the case.

This company raves about customer service/satisfaction when it knowingly sells a product that puts its customers in harms way; and even requests so.

Resolution? To the forums I go!

I'm seeing some responses on the other reviews of contact... I'll follow up.

Received HID headlight conversion kit with the seal broken, items scattered within the box, and missing zip ties according to the installation manual. I'm assuming these are used, but chatting with the customer service guy, he said that's normal. Each of the boxes are customized and that the items were scattered due to shipping. This doesn't add up. Why wouldn't they just seal the box after each order is customized? He keeps insisting that I received everything I was supposed to and recommends using zip ties. Then why didn't you include them if they say they're included in the booklet?

Since I'm getting no where with the customer service guy, I'm just going to install them and hope for the best. He said there is a lifetime warranty, but based on these other reviews, this may end up costing me some money to have them returned. For customer service reasons, just buy on Amazon.

UPDATE AFTER INSTALLATION

Installed the lights just to find that one doesn't work at all and the one I did get to "work" only flickers for a second and then shuts off. Chatted again with their customer service person and they blamed it on the daytime running lights. After trying to explain multiple times that they are separate bulbs (my DRL are LED on a separate circuit and have nothing to do with the bulbs working). I've even done some research and this is only valid when the system uses the same bulb for DRL and low/high beam lights. * https://www.onyxlights.com/faq/will-drl-daytime-running-lights-or-auto-switch-affect-hid-kit

After trying to disable my DRL per their suggestion and couldn't. I contacted them again for a return. After jumping through hoops and spending $30 to ship this back to them, they only refunded part of my purchase price. If you read the one-star reviews on their site, you'll see a lot of similar stories to mine. Their products don't work, then they try to blame it on you so they can justify not refunding you the full amount. Return shipping is handled by the customer, but must be shipped via FedEx according to their policy. Which means most people will spend more than 50% of the cost of the product just to have it shipped back. If I didn't have a business account, I wouldn't have even considered shipping it back.

I ordered a different set on Amazon from Inovated. Zero issues!

I also filed a complaint with the BBB. Buyers beware! Chat transcripts attached below.

Chat started on 17 Dec 2019, 01:33 AM (GMT+0)
(01:33:04) *** Visitor ******* joined the chat ***
(01:33:06) Customer Service: Welcome to XenonPro. Your #1 Trusted Source for Premium Dash Cams, LED & HID Headlights
(01:33:07) Promotion: SALE: 50% OFF Entire Store. Discount Already Applied
(01:34:12) Visitor *******: Order # *******
(01:34:33) Visitor *******: does not work
(01:34:34) Customer Service: We apologize for keeping you waiting. All our agents are currently busy assisting other customers. Please hold for the next available agent.
(01:34:39) *** Dale P joined the chat ***
(01:34:42) Dale P: Hi there!
(01:34:48) Dale P: Can you elaborate what doesnt work exactly?
(01:35:24) Visitor *******: I installed both just to be sure, the only thing that happened was one side flickered and immediate went out
(01:35:49) Visitor *******: I can get it to turn back on only for a second by turn the lights off and back on
(01:36:04) Visitor *******: other side doesn't work at all
(01:36:28) Dale P: Do you have cancellers installed in your vehicle?
(01:36:34) Visitor *******: no
(01:36:45) Visitor *******: your website didn't recommend them
(01:37:10) Dale P: Ok good, so reverse the polarity of the product and see if the issue gets resolved.
(01:37:29) Visitor *******: I did that when it didn't work the first time
(01:38:09) Dale P: Do you have DRLs active in your vehicle currently?
(01:38:19) Visitor *******: yes
(01:39:27) Dale P: You need to get those disabled for the lights to work as they should.
(01:39:46) Visitor *******: no I don't
(01:40:02) Visitor *******: they're always on
(01:40:38) Dale P: Sorry?
(01:40:53) Visitor *******: I know how to turn on my headlights
(01:41:12) Visitor *******: why would DRL have anything to do with these working properly?
(01:41:50) Dale P: I never told you you didnt know how to turn on your headlights. The DRLs dont provide enough power to the lights for them to turn on, which is why they arent turning on.
(01:42:20) Visitor *******: my DRL are separate
(01:44:30) Dale P: Its still a feature that is enabled and needs to get disabled for the product to work properly.
(01:44:49) Visitor *******: please explain why?
(01:46:47) Dale P: Because once it kicks in, it turns your lights off.
(01:47:08) Visitor *******: I need to see documentation on this
(01:47:29) Visitor *******: DRL are separate
(01:48:11) Visitor *******: my normal headlight work with DRL
(01:48:30) Visitor *******: Instructions don't say anything about disabling DRL
(01:48:34) Dale P: Yes because they are factory, this is an aftermarket product.
(01:49:08) Dale P: Yes because you arent supposed to have DRLs at all, it is advertised as needing a minimum of 9v to run properly. DRLs only provide 4 - 6 volts of power which is why they arent turning on.
(01:49:38) Visitor *******: but these are not connect to my DRL
(01:50:02) Visitor *******: my DRL are LED lights in the bumper
(01:50:06) Visitor *******: separate wiring
(01:51:44) Dale P: They need to be disabled for the product to work properly, they are interfering with the proper functioning of the product. Disable them and all the issues will stop.
(01:52:14) Visitor *******: and if they don't
(01:52:25) Visitor *******: will you exchange?
(01:52:45) Dale P: Youll send them back for a refund without any issues.
(01:53:28) Visitor *******: and you're confident this will work?
(01:53:38) Visitor *******: why isn't this in the instructions?
(01:54:11) Visitor *******: especially if you already knew to ask me this?
(01:55:33) Dale P: Because you arent supposed to have them sir, we covered this above multiple times. The product description clearly states the product needs a minimum of 9v to run. DRLs only provide 4 - 6 volts to run and in your case, once the DRL function kicks in, it turns off the main headlights.
(01:56:36) Visitor *******: aren't supposed to have what? Instructions?
(01:57:37) Visitor *******: I don't understand why you keep bringing up DRLs
(01:57:56) Visitor *******: I have a headlight HID conversion kit
(01:58:04) Visitor *******: for my headlights
(01:59:38) Visitor *******: to amuse you, I'll disable my DRL
(01:59:40) Dale P: But you mentioned that you have DRLs enabled in your vehicle.
(01:59:51) Visitor *******: They're auto
(01:59:56) Dale P: I dont need your rudeness sir, you are the one who is here for help.
(02:00:05) Visitor *******: when the headlights come on, DRL go off
(02:00:19) Dale P: You can either take the help we are providing you or resort to your own means to get the lights working for you.
(02:00:40) Dale P: I wont be going back and forth any longer on this subject, the DRLs need to be disable for the product to work properly
(02:00:45) Dale P: Enjoy your evening.
(02:00:52) Visitor *******: bye
(02:00:53) *** Visitor ******* left the chat ***

Chat started on 18 Dec 2019, 12:37 AM (GMT+0)
(12:37:05) *** Visitor ******* joined the chat ***
(12:37:07) Customer Service: Welcome to XenonPro. Your #1 Trusted Source for Premium Dash Cams, LED & HID Headlights
(12:37:08) Promotion: SALE: 50% OFF Entire Store. Discount Already Applied
(12:55:01) Visitor *******: Order #*******
(12:55:23) Customer Service: We apologize for keeping you waiting. All our agents are currently busy assisting other customers. Please hold for the next available agent.
(12:55:57) *** Dale P joined the chat ***
(12:56:02) Dale P: Hi there!
(12:56:04) Dale P: How may i help?
(12:56:33) Visitor *******: Your HID system does not work with my car
(12:56:48) Dale P: Can you elaborate what you mean?
(12:56:50) Visitor *******: I was told I need to disable my DRL in order for it to work
(12:57:02) Visitor *******: I can not disable them
(12:57:16) Visitor *******: They are automatic
(01:03:05) Visitor *******: Please process a return
(01:05:16) Visitor *******: My daytime running lights are a separate bulb and cannot be disabled. They are LED and on a separate circuit that my regular headlights.
(01:06:42) Dale P: Ill have an RMA issued to you via email, wont be much longer.
(01:06:58) Visitor *******: Thank you.
(01:08:07) Dale P: All done, look out for the RMA in your spam folder as it may end up in there.
(01:08:35) Visitor *******: Thank you.
(01:15:18) *** Visitor ******* left the chat ***

Summary: I purchased a product correct to my vehicle. This product did not work as described. My wife and newborn and are going down the road, maybe with lights, maybe without lights. I requested shipping to be covered as this is clearly a product issue at which point I was treated rudely. Full detail follows:
In no way can I believe that 23K people had such a great experience. I sincerely question the validity of the average reviews, considering they do not have a customer service hotline (expect a frustrating chat bot). This entire review would have been avoided if they would have paid for my return shipping.
This has been the absolute worst customer service experience I have faced personally. And I work in customer service... in the automotive repair industry.
I ordered a pair of low beam bulbs as described being needed for my 2015 Jeep Grand Cherokee. I also ordered the anti-flicker Canbus's.
I received, in an overstuffed damaged package, my bulbs and Canbus's, with a 3x3 photo card showing how to replace a generic headlamp bulb.
Installing the LED's required the lights to be removed, which required the bumper to be removed. This is an OEM manufacturer process and to this point, no fault of Xenon Pro.
I install Canbus's and LED's. The lamps work. And then they don't. Going down the road, the lamps would come on and off intermittently, sometimes drivers' side, sometimes passenger side. Getting the lamps to come back on required the ignition to be cycled. (Turn the car off, let it reset, turn on).
I was told. "We see this all the time, take off the Anti-Flicker Canbus's". *Sigh* *Bumper off, headlamps out, Canbus's removed, re-install everything.*
Headlamps work. And then they don't. Same exact issue. *Bumper off, headlamps out, canbus's reinstalled, fit all in housing- Reinstall everything*
I requested a second set of Anti-Flickr Canbus's as the connection always came across as weak. This is the only connection between the bulb and the power source, so it is the likely culprit and an easy diagnosis.
They offered me to switch to an HID component, but I would need to do some wiring. Considering my luck so far with their product. I declined. I requested a refund which I was told was approved and I would need to send the product back. I received no instructions on what the process was, though they claim they sent an email.
I am not driving this vehicle everyday, as it is my wife's car and we just had a baby. She stays at home and doesn't drive it often in the evening right now. I let this go for two weeks as I had reinstalled with Halogen bulbs & waited patiently for the refund to show.
I followed up two weeks later and was told I would be responsible for all shipping & I better ship it back now or else I will be out of a refund. There is no supervisor to speak with, no phone number to call. If you call into sales, they rudely tell you they can't help you, at which point the chat bot says, Hey don't call our sales Dept' Must be person A and person B sitting right next to each other and not a supervisor in the company. They do not follow up with your issues and could not care less about the safety sensitivity of their product or customer satisfaction. Best of luck if you go with this company.

I am copying and pasting the entire conversation with the customer service online chat with Dale. Now Dale seems to be the same name that always pops up on online chat.

See for yourself what you have to deal with when purchasing expensive bulbs and need to return them.

8:45 AM (7 minutes ago)
To support

Chat started
Customer ServiceWelcome to XenonPro. Your #1 Trusted Source for Premium Dash Cams, LED & HID Headlights
SALE: 50% OFF Entire Store. Discount Already Applied
Paul murphy i need to talk to someone in technical support
Dale P joined the chat
Dale P sure
What is your order ID and full name?
Paul murphypaul murphy
Order# *******
Dale P and how may i help?
Paul murphy my lights turn off after a minute. From what I have read it looks like i need to buy a power harness which wasn't really disclosed to me when I bought it
So it seems it would be easier to just buy and LED light instead
Adding a power harness requires wiring directly to the battery correct?
Dale P you need to disable the DRLs
They are interfering with the proper functioning of the light
Paul murphy how do I do that? The 2006 BMW 330i doesn't have a disable feature for DRL. The DRL are my regular low beam lights
Dale P you plug the vehicle's CPU to any ECU unit and turn it off
Just like you would do to a light switch
Paul murphy ok. Well that is not going to happen. I need to return these lights and just buy your LED lights
To much hassle
What do I need to do to return these lights
Dale P ill get the RMA issued to you
Wont be much longer
As per our terms
Paul murphy ok thanks
Dale P i do need to remind you that restocking fees will be deducted from the refund
Wont be much longer as i get it issued to you
Paul murphy how much is the restocking fee
Dale P 20%
Paul murphy come on really
20%
Where does it say that on your website
You just lost a customer then as I was going to return these and buy the LED kit which is almost twice as much.
Dale P oh in that case we can waive the restocking fees
Paul murphy 100% Satisfaction Guaranteed is what it says on your website

If you are not happy with your product, simply return it for a refund or exchange.
Dale P but if you are only returning them for a refund
You will be charged restocking fees
Paul murphy thats what it says on your website
Dale P sure
And you are returning it for a refund
No problem at all
All done
The RMA was issued to you
Paul murphy100% satisfaction guaranteed
Dale P look out for it in your junk or spam folder
Paul murphy thats what it says
Dale P you are performing a return, how can we possibly guarantee your satisfaction?
If you keep the kit, we guarantee your satisfaction
Paul murphy your site states right on it if you are simply returning for a refund or exchange... 100%
Thats not what it says Dale
Read your site
Dale P i did
I think you need to read the site
Use your brain
Paul murphy oh dang you did not just go there
Dale P you are not asking for a warranty claim, then why are you on the warranty page?
This is for a return
So go to the returns page
Stay relevant to the situation sir
Dont manipulate the website to your advantage, read it as it is
Paul murphy it says verbatim"if you are not happy with the product, simply return it for for a refund or exhange."
Dale P even though the outcome isnt to your advantage, it is what it is, the terms were available to you before, during, and after your purchase, therefore you have only yourself to blame for not reading it prior to purchase
The RMA was issued to you sir
Look out for it in your junk or spam folder
Paul murphy its on the webpage on the bottom
Dale P you are reading the warranty page, this isnt a warranty claim
Go to the right page that is relevant to your request
As mentioned above
The RMA was issued to you
Look out for it in your junk or spam folder
Paul murphy what page is that Dale...
Dale P what are you performing here?
Paul murphy dale. Hold on
A return
Can you just do me a favor dale...
I am on the page that states lifetime warranty.
Dale P perfect
So since you are performing a return
You would need to go under the return page
You are on the warranty page, which isnt what you are looking to get
Paul murphy can show me where that is please since you had the balls to put me down
Dale P so go to the right page and all of the information will be available to you
I didnt have the balls to put you down
You are making false claims
Paul murphy great customer support
Dale Phttps://www.xenonpro.com/return-policy
Paul murphy i will be copying and paste this entire conversation on the web so others to see
Nice to know you like to put down your customers. I was raving about your site, prices, customer service when I first purchased these thinking I found a great site. Not anymore dale... your screwed up regardless. I see your 20% stocking fee. But it is misleading on the front page where it says 100% satisfaction for a return. Thats ok... I lost 20% but for damn sure you lost a customer
Dale P nice way to speak to people
And you say i put you down
Paul murphy hey you started it
Dale P i didnt put you down sir
Paul murphy use my brain right
Well there you go
Dale P im sorry if my description of yourself got to you
Paul murphy yes you did

Dale P i was only describing what i saw
Paul murphy go screw other people. I have better things to do...
Dale P i didnt screw anyone
You screwed yourself
By not reading he return policy
*the
And then you blame me for it saying im putting you down
Paul murphy read your previous chat message to me
Dale P you are very hypocrite sir
You got what you needed to perform the return
Paul murphy in the earlier part of it
Dale P why are you still here?
Paul murphy cause I like wasting your time
Since you wasted my time
Its all fun and games now
Dale
Dale P haha
Dale P you are the only one wasting your time my friend
Paul murphy good for you
Dale P i know
Very good for me
Very bad for you
Paul murphy lol
Yeah it is since I lost 20%
But remember dale
This entire conversation is being copied
And will be posted
So xenonpro will not be very happy
Then again they may not care
You may not care
But other people will care
Either way. You lost a customer because of your negative comments to me
Dale P i had no negative comments towards you
You were looking at the warranty page when you need to perform a return
And then you come on and say that i am liar and that the website doesn't say that
To which i then told you, use your brain, go on the right page that is relevant to your request

The chat says it all. Website till states that they have been helping people for over 10 years, when in fact its been since late 2017 when the new owners took over and they no longer warranty anything before that. So there is false advertising on their site.

Chat Transcript with XenonPro Visitor
Chat started on 03 Dec 2018, 03:17 PM (GMT+0)
(03:17:32) *** XenonPro Visitor joined the chat ***
(03:17:34) Customer Service: Welcome to XenonPro. Your #1 Trusted Source for Premium Dash Cams, LED & HID Headlights
(03:17:35) Promotion: SALE: 50% OFF Entire Store. Discount Already Applied
(03:17:42) XenonPro Visitor: what is the procedure to file a warranty? Order # *******
(03:18:03) *** Louis C joined the chat ***
(03:18:46) Louis C: that order ID is not valid
(03:18:51) Louis C: please double-check who your provider is
(03:20:17) XenonPro Visitor: ordered 3-25-2014
(03:20:47) Louis C: oh
(03:20:53) Louis C: the company went bankrupt since then sir
(03:21:02) Louis C: it was purchased by new owners in late 2017
(03:21:06) Louis C: my apologies
(03:21:25) XenonPro Visitor: still have lifetime warranty
(03:22:57) Louis C: if a company goes bankrupt, no you dont have warranty
(03:23:05) Louis C: i can give you a discount on a new order if you wish
(03:23:40) XenonPro Visitor: please have a manager call me at *******458
(03:23:47) Louis C: he wont call you
(03:23:56) Louis C: as mentioned to you
(03:24:02) Louis C: i can give you a disoucnt for a new order
(03:24:54) Louis C: no need to call in sir
(03:25:08) Louis C: its just a sales deparrment, they will redirect you to here
(03:25:15) Louis C: as mentioned
(03:25:21) Louis C: i can give you a discount to purchase a new kit
(03:27:46) XenonPro Visitor: I have sent your company many people to order kits from you. Because of your warranty and customer service, I guess I will quit that too
(03:28:02) Louis C: if you sent them prior to 2017
(03:28:05) Louis C: you didnt send them to us
(03:28:31) Louis C: you ordered your kit 5 years ago sir
(03:28:36) Louis C: i think it is ok if you purchase a new one
(03:28:39) Louis C: it wont hurt your pocket
(03:28:40) XenonPro Visitor: I just had a few people order from you in the last year
(03:29:36) XenonPro Visitor: how do you know it wont hurt my pocket? You dont know my situation
(03:30:02) Louis C: regardless its been 5 years
(03:30:08) Louis C: you can buy a new one
(03:31:45) XenonPro Visitor: I don't care if its been 30 years, it has a lifetime warranty and if the company went bankrupt I should have recieved paperwork letting me know my warranty was no longer valid
(03:36:19) XenonPro Visitor: I just file a complaint with the better business bureau as well as the countless others for fraudulant business habits your company has
(03:54:23) Louis C: you should just do it without mentioning it
(03:54:34) Louis C: saying it to business owners just shows hows desperate you are
(03:54:45) Louis C: the BBB isnt an authority, its a business just like we run
(03:54:58) Louis C: id you pay, you get good ratings, if you dont, you get bad ones
(04:07:39)
(04:12:04) *** XenonPro Visitor has rated the chat Bad ***
(04:12:04) *** XenonPro Visitor has commented: Louis C has ZERO customer service skills, If in fact he is the owner, He should be ashamed of who he is. I thought this was a great company, but I guess I was wrong. ***
(04:12:06) *** XenonPro Visitor left the chat ***